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Your spa questions answered 


Below, you’ll find answers to the most frequently asked questions, however, if there is anything else you would like to know, our Customer Service Advisors will be able to help, just call us on 01293 762400.

Q. It's my first time in a spa - what should I expect?

A. You will be shown to the changing rooms and given a locker in which to put your personal items. A robe and slippers are provided for you to wear in the common areas of the spa. You will then be asked to fill out a brief medical questionnaire to ensure the treatment is carried out safely and then shown to your treatment room for the pampering to begin. In between treatments you are welcome to use the relaxation areas.

Q. How do I prepare for my spa visit?

A. Avoid the consumption of caffeine or alcohol and drink plenty of water or juice to hydrate your body. Wear comfortable clothing and arrive with plenty of time to spare in order to remain relaxed. Shower facilities, shampoo and shower gels and towels are available in the changing areas.

Q. Should I avoid anything prior to the spa treatment?

A. It is generally recommended that you do not eat for the hour before your spa treatment, especially if this is a massage or a body treatment. It is also advisable not to consume any alcoholic beverages and to limit your intake of caffeine prior to your treatment as these diuretics could dehydrate your body.

Q. Are there any health conditions I need to disclose before my appointment?

A. If you are heat sensitive, have high blood pressure or a heart condition it is advisable to avoid treatments that involve the application of heat (including the sauna, whirlpool and all body wraps). If you are pregnant, advise your therapist as not all treatments are suitable. If you have any physical problems, ailments or existing injuries of any kind, inform your therapist so they may properly care for your needs and prevent possible re-injury. If at any time during a session you feel uncomfortable or want the therapist or service provider to reduce pressure, stay away from a specific body part or have any other concerns, please immediately inform your therapist so they can adjust their technique.

Q. There are so many treatments to choose from - which is the best one for me?

A. A member of staff in the spa will be on hand to advise you of the treatments that most suit your needs and requirements. Spa packages are available at the majority of our spas, allowing you to experience a range of treatments.

Q. How soon should I arrive for my treatment?

A. It is generally advisable to arrive approximately half an hour before your treatment time. This will allow you to get changed and unwind before your spa treatment. This varies from spa to spa so it would be advisable to check what the local advice is.

Q. What do I wear to the spa?

A. You should wear comfortable clothes and avoid wearing any jewellery. A bathrobe and slippers will be available for you to use whilst in the spa and you will have a locker in which to leave your personal items. Towels, bathroom amenities and a hairdryer are generally provided in the shower areas for your convenience. If you would like to use any of the water based activities such as the whirlpool bath or indoor pool please bring a bathing suit.

Q. Where do I put my jewellery and valuables while I am having my treatment?

A. You will be provided with a locker in which to leave your clothing and personal items. It is however recommended that you do not bring any jewellery or valuables with you to the spa.

Q. Are there any health benefits to visiting a spa?

A. The name and principal concept of spas, hydrotherapy, originated at the time of the ancient Roman Empire. The legionnaires, seeking to rest their bodies and heal their wounds, built baths in thermal waters and springs. The treatments offered by these baths were called “sanus per aquam” (spa), meaning “health through water”. The principal benefits of spa treatments are the therapeutic benefits arising from relaxation: health and rest for the body, mind and soul.

Q. Can I continue with normal activities after my spa treatment?

A. Once your treatment is over we would recommend staying in the relaxation area for a while with a glass of water or juice. Why not take time to reflect on the experience and to enjoy the invigorating or relaxing effects of your treatment, along with the general feeling of well-being.

Any other questions?

If you have any other questions, simply call us on 01293 762400 and speak to one of our Customer Service Advisors.

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