Hyatt Regency Bali

This was my fourth stay at this hotel and I had always really enjoyed my holidays here and had always been very happy to recommend it. It's no longer worthy of the Hyatt Brand. I stayed here 11 nights in April/May 2022 with Regency Club benefits. I'd expected things would be different after covid as hotels are getting back on their feet. The biggest asset off this hotel pre covid were was their staff. Not anymore, the experienced staff have all been let go and over 11 days service failures were constant and basically all boiled down to a lack of training. Not the fault of the staff, but management. Over booking the hotel for a religious holiday, knowing they didn't have the staff for it certainly didn't help either, and shows the disregard management has for their guests. A gym that now has membership for non hotel guests means the gym is always busy and hotel guests can't use the equipment when they want. I was told I should use it at non peak times between 10am-3pm, which is not really convenient on holidays when I want to be out and about. Management need to figure out their priorities who are more important to them guests paying $250/night or gym members paying $200/month. The only thing management did about any of the issues mentioned was to say sorry, sorry, sorry hoping that would appease, but offer no remedy to the situation. Quite pathetic. After 11 nights I was happy to leave, decided I won't be going back and moved to The Melia in Nusa Dua. The Hyatt's management could learn a lot from The Melia, where they value guests, have awesome staff and run a really good Regency Club equivalent program called The Level.

There???s a reason why the classic will never go out of style. And HR Sanur is one true classic. We loved and enjoyed ourselves to be back at Hyatt Regency Sanur where Gamelan music in the background put us at ease and the beautiful garden is full of nature all around and soothes the soul. Service from the staffs are wonderful without being intrusive. They sincerely want to help you when help is needed yet respects the guest???s peace too if one wants to be not disturbed. This is a gem of a hotel where one can experience Good Old Bali. And Chill out with pizza and cocktail is must at the Pizzaria. Hope things don???t change here & really look forward to the next visit!