Pavilions Bali

We spent 7nights at The Pavilions. A little concerned as we arrived as street was busy and noisy. We turned into a small doorway to a bamboo lined drive and suddenly peaceful and quiet. Villas are very well thought out and private. Lovely private pool. Food was very good but in addition it is only a short walk to many good restaurants.

Booked via TravelBag in the UK. Flights with Qatar Airways. Worldwide traveller with over 40 years of experience. Reception: In the main, it is a fairly efficient service. My only criticism is the inconsistency around service. For example, we wanted to keep the room on for 3 hours as a late checkout. On the spot we were quoted about £75! which I was taken aback by, obviously. It then went down to £50 due to the surprise on my face. Only to be made complimentary 30 minutes later. It makes me wonder what would have happened if I didn't say anything. I also didn't like the checkout experience right at the end. They made us get out of the transport and go back to reception because they forgot to charge me for a soft drink. Really, guys, you are prepared to let £75 go but not a soft drink? Accommodation: We chose a Honeymoon Pool Villa, and this was an excellent choice. The villa is well-equipped with everything you need. It is spacious, clean and kept reasonably cool by two sets of air conditioning. The pool is kept clean with daily visits from the pool staff. There is a bit of a mess down the side at the back where the pool pump and power are distributed. Might it be wise for the hotel to close this off to guests? Hotel Surrounds: The Pavillions is set back from the road and surrounded by well-established vegetation. There is a nice walkway around the hotel, which is very well-maintained. Ensure you take and use plenty of insect repellent, the bugs are relentless. They did bug spray the surrounds, but I don't really think it makes that much impact. Restaraunt and Bar: We used the Pool Bar a few times for lunch. Excellent snack quality and any issues with these are dealt with efficiently. It's certainly worth booking the Malam (Balinese Experience) in the main restaurant. We did it twice! The food was outstanding, and it was great to experience some Balinese music and dancing. Spa: They were currently running a 2-for-1 deal during our stay, and we took advantage of this a handful of times. The quality of the massage and the Spa girls were outstanding! My Wife was absolutely blown away by her massage, so a big thanks there. Birthday: It was my Birthday while we were there so we opted for a meal in the villa by the pool. This was absolutely outstanding, and the food was exceptional. Thanks for making this day feel really special, and the gift was appreciated. Staff: Absolutely outstanding. Always polite and attentive and a true asset to this hotel. Summary: We really enjoyed our two-week visit to The Pavillions, and it's certainly somewhere we would look to return to in the future. Its well established, has excellent service and set away from the noisy road. Definetly worth putting on your list of places to stay when in Bali (Sanur). Staff: Ab