Segara Village

This was our 4th visit to Segara Villlage over 25 years and it has changed considerably since our last visit. We stayed in Bungalow 441 and was 3 star at best. The blinds in the bathroom were an absolute disgrace! They were broken and peeling, with slats bent and extremely dusty. The shower also leaks out onto the bathroom floor, which means the bathmat is always dripping wet after a shower. The air conditioning needs renewing as existing one is extremely old , very noisy and thermostat does not work properly. The rope lighting above the bed would stay dimly lit at night even when switched off at the switch, which made it difficult to sleep. This bungalow needs to be renovated and cant believe we paid over $200 per night to stay there. No offer of a new room was given by reception staff when I complained. When we arrived we were given 2 free drink vouchers, which I thought was a nice touch, until we found out they were for cordial punch drinks. The breakfast buffet was equally disappointing. Omelettes were made swimming in oil with the end result an oily Omelette. The hot food was barely luke warm . I informed the Hostess every morning, but no change was made. By the last morning we were there we had boiled eggs, because that would come out fresh and hot. We were not the only ones disappointed with the breakfast. Other guests we spoke to were eating breakfast elsewhere, even though breakfast was included in their room rate. The swim up Jacuzzi bar we had such fond memories of from previous visits was not working. I found out later that the Jacuzzi jets have not been fixed since covid shut down began! The beautiful Balinese foyer I remember has been demolished and ugly modern fountains put in in its place, which takes the traditional bali feel away from Segara. More often than not we could not get a seat around either pool as people would throw their towels on the lounges early in the morning before breakfast, which is not fair to the rest of the guests. The day use visitors that came in on the weekends made the pools even busier and incredibly noisy. We gravitated to the smaller pool (when we could get a lounge ) and had to share this with the ducks that swam in it continually, which is highly unhygienic. This pair of ducks live onsite and should be re-homed somewhere else. We have visited quite a few times over the last 25 years and feel that Segara is overpriced and now geared towards families with young children. There is much better value for money at the many beach resorts along the beachfront. The only positive experience we had was at the Byrdhouse restaurant which is beautiful and served lovely meals for lunch and dinner. No attempt has been made by Segara Village to reply to an email I sent 3 weeks ago advising them of the problems with our stay. We will not be going back .

I was disappointed in our room as very small and not much storage space. We had 2 single beds which were so close as to be in the same bed. That said I did love this hotel, the grounds were just beautiful and immaculately maintained. The foliage and plants were so tropical and really made for a feeling of relaxation. The pools were amazing, we spent most of the time in the smaller pool which we really enjoyed, especially the two ducks that also swam there, please don't chase them away, they were so lovely to see around the grounds. I found the breakfast ok but we both found everything to be cold everyday even though we went with plenty of time before it finished. The staff could not have been more friendly and helpful. Plenty of places along the beachfront for meals and spas. The patisserie attached to the hotel was great for a special treat. I would definitely stay here again but don't think with the closeness of the beds I would want to share so that would prohibit me from staying.