Hotel d'Inghilterra Rome

This hotel is superbly positioned in the most fashionable area of Rome. Front desk was friendly, welcoming and helpful. Five stars to the management and staff. The difference between ???fashionably dated??? and ???outdated??? is a fine line on which this hotel may be the wrong side. Rooms (kindly upgraded to suites - thank you) were comfortable but past their best, bathrooms pokey with near obsolete equipment. At these prices and for this location we thought it needs work.

I have thought about writing this review for several days before writing as I didn't want to write anything bad. Many team members are very good but there are some issues that people should be aware of before visiting the hotel. The hotel is dated and in poor condition, it is desperately in need of a refreshing renovation - especially lighting, carpets and stained wall coverings. Despite some stylish public areas there are some concerns which detract from the attractiveness of this grand old lady. On a positive note, we were very impressed by the high quality flower arrangements we viewed throughout the hotel. Using guest corridors to store room service trolleys, providing guests with visual access to the kitchen where staff are congregating and talking/arguing loudly is not a good impression to leave and I am not sure how safe it is to store luggage trolleys immediately outside of the elevator landing area. The elevators are small, but somewhat dirty... I suggest you also consider the air freshener used.. I have read the many reviews and offer the following opinions: CONCIERGE The front desk team are very friendly and efficient, they are certainly the stars of the operation and leave a wonderful, positive impression. I watched them interact with several other guests and found them professional and efficient. They were most helpful and diligent. If it was not for this team, I would most probably have left a more negative review of the hotel. LOCATION Cannot be better, this is excellent and the reason we stayed with you on this occasion, but location is not everything: FOOD & BEVERAGE The breakfast set up is not to the standard you would expect. To be fair the content of the buffet is good, but the way this is set up is disfunctional using the very small bar for presenting the buffet and the closeness of the tables in an adjacent tiny dining room are quite stressful, especially if there are crying, poorly behaved children at the next table. It is too busy at breakfast for the size of this room and we would not stay in this hotel again for this reason, it is not a practical five star solution for such an important aspect of your hospitality. Separately we also had lunch and dinner outside, which was more pleasant and the service was great, the food was good, but breakfast is a very important issue you need to think about. Also, whilst the staff are positive, friendly, helpful and fast, some of the managers should learn a little humility..... not so impressed with the managers, although the lady manager was very good and friendly... ROOM We stayed in a suite and felt disappointed, for the cost we expected a much more comfortable, clean and thoughtful layout. The room is very dusty and in need of a serious deep clean and significant renovation. It was not the most practical layout and there are better options available for this price. Several of the TV channels had no sound. We have stayed in other hotels in the area that provide better accommodation at this level. The hygiene within the bathroom is in need of attention, towels and toilets need to be considered. Air-conditioning is a important issue you should consider. If you look at the airconditioning grills you can see mould surrounding these, which means the air quality filtration may be of concern and the fact this has not recently been cleaned. HOUSEKEEPING This is the major weakness of the hotel, the quality of housekeeping is very poor indeed and a hotel of this quality deserves much better housekeeping attention. This is what the guest sees and thinks about most of all... The Housekeeping staff do not pay attention to detail. They seem to have little regard to the wellbeing of their guests, from the neglect of cleaning bins, failure to replenish toilet rolls, room amenities, remove empty bottles, clean dirty cups and refresh the room at turndown etc, the service we experienced saddened us. I would suggest that the Housekeeping Manager spends more time checking the rooms after cleaning to make sure standards of cleanliness refects the quality you want to show to your customers. My advice would be that you focus on improving this aspect of your hospitality immediately to avoid loss of reputation.