Hotel d'Inghilterra Rome

It happened on the 1st night of our stay around 00:15am, 3 of us very quietly in the room: playing with cell phones. Out of blue it sounded like someone was doing something to my room door, I was staring at the room door wondering whats going on, AND SURPRISINGLY, my room door was opened successfully by someone with a door card and opened my room door slowly and carefully!! when the door was being opened very very slowly, I then said "who is it??", a man immediately said "sorry" and shut my room door (it was not widely open, we didn't get to see his face). Then I heard next room's door being opened and shut. Issue 1) I rang front desk immediately, after a while, front desk told me that they have sent security guard to my floor and saw a 10 year old boy wandering at the corridor. hahaha.... well, the 3 of us (all adults) heard clearly that it was a MAN's voice! Issue 2) front desk then sent to my room with 3 new door cards, we were curious and tried, and all of the old and new door cards could well access my room (even until the next day around 10am before I went to the reception to complain!!!) So, we place the extra bed behind the door as our own security!! we then felt safe to sleep! Issue 3) next day I told the front desk abt the trespasser and I was told by front desk that it could be the hotel staff who made a mistake when sending something to a guest room at the guest's request. As of now, I am still NOT convinced abt it: (i) IF so, why did the trespassor had to IMMEDIATELY apologize, shut door and took off?? this implied he knew he shouldn't be entering my room before he opened and while he was opening my door. IF the staff was really making delivery to the guest room, BE IT at the guest's request or not, was the staff not supposed to make the delivery REGARDLESS the guest was in the room or not?? why left? what was the logic??), (ii) the hotel staff did not have knowledge/understanding/common sense that always ring the door bell or knock on the door prior to entering a guest's room?? anyhow, BE IT that it was a staff who came in OR it was a hotel guest who genuinely went to a wrong room but managed to use his own room key to open my room door, either way was NOT acceptable. Issue 4) the front desk said had I pressed the kind of "electronic button" which says "do not disturb", even hotel staff could not enter my room. So, hotel guests are expected to know by themselves such a button has such a hidden security function? unlike other hotels, there is no security lock on the room door. Front desk said they will investigate the matter, but till the day i check out (we stayed for 5 nights), no one from the hotel ever approached me regarding to their findings, well, had they really investigate about it. I didn't bother to bring up the matter when I check out, as I didn't want waste time. It was their duty/responsibility to tell me their findings to clarify the trespasser matter, not for me to chase for the findings. I rather spend time sharing my experience on line, which is my first time ever to write a hotel review. Instead of saying ???right or wrong", simply consider if this is something you expect or don't mind from your hotel stay. And in the following 4 nights, we placed the extra bed behind the room door when we went to bed. Anyway, In terms of hotel location: very good. In terms of house keeping service: helpful. Running out of anything, called the reception (no direct line to house keeping) and house keeper came in reasonable time manner. In terms of general service: whatever request i.e. requested quite room as I made the booking, or ask the front desk to keep the courier that would be sent to me 1-2 days prior to my arrival, they gave prompt reply and was helpful. In terms of bellboy: the bellboy squeezed into the tiny lift with us (basically almost body to body contact) when helping to deliver a courier of mine to my room upon check in, no big deal but of course a hotel with some good standard, their bellboys do not enter the same lift as hotel guest, not to mention when the lift can only fit at most 5 persons (if skinny enough)

This hotel proves the importance of focusing on the right things. The hotel feels nice because it was built in classic design with good materials and is well maintained. More importantly the staff is genuinely interested in providing great and personal service. This was especially done so by Carlo and Gabriel.