Sina Bernini Bristol

The best views, rooms and people. I love everything about this hotel. This is the view from the balcony in the lobby. So many areas in the hotel where you can see views just as beautiful as shown in the photo

Well situated in city center. Colosseum, Vatican and everything in between are only a 25 minute walk from hotel. Great for wandering and discovering Roma. Front desk and concierge staff very friendly and accommodating. Gave great recommendations for food.

We chose the hotel based on the fact that it is centrally located and is listed as a 5-star hotel. The location is undoubtedly ideal for tourists, but the positives end right there. First of all, the rooms seem bare and outdated for an alleged 5-star hotel (note: some rooms do have more recently renovated bathrooms but the decor of each room remain bare and outdated). The maid service consistently lacked attention to detail, eg forgetting to replace towels despite taking our used towels, leaving dirty glasses without replacement, etc. Secondly, on our first night of the stay at around 2 am, an alarm went off for an extended period of time. Apparently someone may have triggered an alarm in the bathroom but the staff was not aware until we alerted them of the blaring sound on our floor. The most frustrating element of our stay was the hotel concierge???s restaurant recommendations. The concierge (Dante) highly recommended a restaurant that clearly was a tourist trap. As a matter of fact, we noticed one of the restaurant staff hanging out right outside of the hotel before the recommendation. When we arrived at the restaurant, the waiter convinced us that he would take care of us and told us to order off menu, and we ended up getting charged ???50 for a plate of subpar cured meats and cheeses on top of mediocre overpriced pasta that appear not to be freshly made. Our entire bill for three came out to be ???150 for a meal that we believe we could have gotten in the frozen foods section of any grocery store. We checked Yelp after the dinner and found similar complaints from other patrons. It is expected that the concierge would have special relationships with certain restaurants, but to deliberately send hotel guests to a complete rip-off is disheartening and frankly unconscionable.