Sina Bernini Bristol

Context: we have stayed in many luxury hotels in Europe including Italy. The Sina hotel Bernini Bristol did not live up to expectations in many ways and in no way matches its much nicer Sina Viareggio, where staff are fantastic. The Rose Garden palace in Rome is far superior. Cons: the table staff at the rooftop restaurant where breakfast and lunch were served clearly were not interested in providing any service to hotel guests. They did not set up breakfast tables on the outside deck and guests had to clean off tables, and look for their own cutlery and napkins. Staff never came outside to actually ask customers if they wanted hot beverages at any time. Instead, guests have to leave their tables and return inside the restaurant to flag down a table staff member to order drinks, like we were asking a favor of them. Meanwhile several staff spent all their time standing around talking to each other instead of actually working. Staff were disinterested in guests as they entered and left never once bothering to say good morning or good bye in Italian. As my son remarked during our lunch there on day, ???the workers seem bothered that guests come and interrupt their ???getting paid for not doing any work time.??? The hotel fitness room was the most dirty and unpleasant one I have seen anywhere. It smelled of cigarette smoke the moment you enter the spa fitness area. We suspected a staff member was taking a smoking break inside a nearby room. The staff working there asked me to tidy up and return any used equipment to its place even before I used the equipment. She said the room is for other guests to enjoy even though I was the only one there. Guests who stay at luxury hotels already know how to treat equipment there is no need for a staff member to tell guests in advance to put things away in advance. The equipment is very old and dirty. There are not many machines to use. i have included photos. Turndown service is expected to remove wet towels from bathroom floors but this did not happen. The bathroom is poorly designed with no hooks for bathtowels, clothing or robes and the space is very small. Pros: view of Rome from rooftop is amazing. Location is fantastic.

Our first visit to Rome was perfect. The extraordinary care given to us by Chiara, Chiara (yes there are 2), Alessandra, Alvin and Sandro definitely made our stay perfect. Thank you Alvin for making us reservations at Gallura on our anniversary day and informing them of our special day. The surprise singing and candles by the servers was amazing. Sandro you saved the day with booking out visit to Vatican City and making sure we had what we needed to continue our trip to Florence. Thanks to Fabioso for getting us our fried eggs! Views of the city from the Bernini rooftop is like no other. The Bernini is a beautiful hotel and our room was comfortable, clean and the modern. The wine, champagne and fruits added that special touch. The location is perfect! We can't wait to plan our next visit and will certainly stay at the Bernini. Lastly to the owner of the Bernini, thank you for having an amazing staff who obviously care about the guest and work hard to ensure the guest receive the best experience ever! You can be proud of your team!!

The Bernini Bristol is in a great position for a visit to Rome , we stayed in 2014 and rebooked because of the position The hotel has had some refurbishment but i think is relying too much on its past history too attract visitors , the refurb is to an ordinary standard , the room we stayed in had the entrance hallway painted black which had the effect of making a small room smaller . The hotel also experienced lift problems during our visit , hot water was a 5 to 10 minute running water wait (hardly environmentally sustainable) The roof top breakfast was ordinary , with the hot part cold - cold eggs ,bacon and sausage are not enjoyable All in all the hotel is not value for money