Sina Bernini Bristol

This hotel is a great location for many of Rome's attractions but this is the only positive we found during our stay. Having been lucky enough to stay at a few 5 star hotels, this hotel does not rank with them. The noise... Yes the hotel is on a busy piazza but it is not the traffic noise that is intrusive, it is the constant slamming of doors (which you have to pull to close rather than turning a handle, consequently most people let them slam shut - including and most frequently the housekeeping staff). There is no soundproofing between rooms so we could hear EVERYTHING that our neighbours were doing. Not pleasant. The lifts bing every time someone gets on or off, the keys to the room buzz. Just constant noise and we are leaving exhausted and looking forward to a decent night's sleep at home! The room itself is pretty basic, not what one would expect from a 5 star hotel. The bed is too hard, the pillows uncomfortable. When we arrived they had given us a twin room despite booking otherwise. There were facilities to make tea and coffee but no tea and coffee supplied. We innocently phoned down to ask for some, some 15 minutes later it arrived with a 32 euro charge !!??!! We refused to pay. The staff member went away to speak to his manager, who called 5 or so minutes later, insisting that was the cost. We refused again and told them to come and collect the tray. 5 minutes later the phone rings again, this time we are able to have the tea and coffee for FREE, but only for tonight. How gracious. This is a basic room requirement!! A bottle of water was provided in the room when we arrived but make it last as it won't get replaced. The toilet doesn't work properly, the shower leaked. The rooftop bar? 30 euros for a G&T and a barcardi and coke. Really??!! We would not recommend this hotel. Other than location, it has nothing going for it. Shame.

As soon as we were dropped off found the staff helpful and informative.Room was lovely and clean it???s a lovely view to the square, Location was ideal we managed to walk to all the attractions. Breakfast was luckily included and a good variety. Didn???t really enjoy the roof top bar was expensive and took ages to get a drink. Staff on the Friday at the bar seemed stressed. Minor gripes as our room faced the square it was very difficult to sleep as it was very noisy.In fairness to reception they did offer to change our room but we were too settled to pack n unpack. Also a tip take towels from room to spa as they are a separate company n charge for towels.Loved the turn down service as they replaced towels n toiletries of an evening as well as the morning. Would stay again as locationi is brilliant and staff were really helpful xx

We stayed here to celebrate my 65th Birthday and picked a 5 Star Hotel on purpose for this reason. Many aspects of the hotel are excellent.The room was comfortable and spacious but the wardrobe had a broken door handle. I must mention the Concierge, Massimiliano. His recommendations for Restaurants and general help in booking them and checking tour pick ups were brilliant, In fact all of the Desk staff and Doormen were fantastic. However, there were a few minor faults in our opinion. Like many reviewers I thought the breakfast was disappointing. It didn't really vary from day to day with a limited amount of choice in the hot food department. The toasters worked intermittently and took ages to toast. Bar prices were rather steep and the Reception Bar had no Red wine when we wanted some! When we had White wine it was barely cool and needed ice in it. These were minor hitches though and generally this was a super break for us