Hotel Caesius Thermae & SPA Resort

This hotel is ok, very clean and well looked after. Breakfast is fantastic with a massive choice. Apart from a map there was No oreintation when we arrived and it's easy to get lost in the corridors. Room is nice but not huge. Outdoor Swimming pool has no shade to sit in and the indoor pool is 32 degrees in a room that's over 28 degrees!! Why?! Staff speak a bit of English but it's a bit of a struggle to be understood sometimes. They're also not that interested in providing the sort of customer service you'd find in England. We complained about only being told about the very loud music festival directly opposite the hotel at 5pm on the day it started and being kept up till 1am by the noise and just got a shrug from the reception staff member. Only one restaurant serves food in the evening and, although it's great food, there are small portions so it can work out expensive if you want to add sides etc... Bike hire was good and there's a good shuttle that takes you into Bardalino. The spa appears constantly booked except for the expensive treatments and apparently you need to speak to a doctor before getting a head massage?!!! This is made more difficult by the fact that there appears never to be one on site. Overall not enough fun things to do in the hotel.

Just returned home from a weeks stay at this lovely hotel. I had emailed the hotel prior to our stay to ask if we were able to upgrade to a room with a lake view as it was a special holiday for us. They were very accommodating and upgraded us to a side lake view room. We arrived to find that the room had been decorated especially for my husband's birthday. This was such a lovely gesture. The hotel is beautiful both inside and out. Our room was cleaned to a high standard every day. The pool and garden areas are beautifully maintained. The location is lovely, just across the road from the lake. It's a lovely 20 minute walk to Bardalino, or a 10 minute cycle. We hired bikes from the hotel on a few occasions. Great way to explore the lake. We stayed on a half board basis, the food was consistently excellent. Breakfast had a huge variety of options. Evening meal was five courses. I'm vegetarian, the appetizer and first course always had a vegetarian choice, and of course lots if salad and vegetable options to help ourselves to. We found two courses were enough for us most evenings along with a dessert. All of the waiters were so friendly, courteous and attentive. We did have a small issue one evening but it was handled very well and the restaurant staff were very apologetic and went out of their way the following evening to make sure everything was ok for us. Receptionists were also very friendly and welcoming and were on hand to answer any queries we had. It was incredibly hot during our stay, we didn't venture out as much as we'd hoped to but there are plenty of shaded areas to sit and relax, and of course the swimming pools to cool down in. Overall we had a wonderful holiday and wouldn't hesitate to recommend this hotel. Thank you for making our holiday such a special one. We'll definitely return one day.

I have just read the recent 3 star review and cannot understand many of the negative comments made, The recent music festival was fine and really good fun to join in. A real good family atmosphere with excellent music. The festival only happens once a year at the end of June and can be avoided although I would recommend you give it a go as it s a great night out. We saw this as a plus not a negative. The comment about orientation around the hotel was ridiculous you are given a map when you check in. The reception staff couldn???t have been more helpful for any questions I had. How hard is it to navigate your way around a three storey hotel complex.. Everything about this hotel is exceptional. Our room overlooking the pool and lake, the great breakfast and five star evening meal, the pool and spa areas. But most of all the excellent service of the friendly staff. Everyone from the housekeeping, bars, reception and pool were outstanding and contributed in making our holiday one of the best ever. I suppose if you show real interest in the staff as human beings and treat them in the right way the overall experience is much better. Also as we were in Italy I didn???t expect everyone to speak perfect English as I was a guest in their country. We had no language problems at all. To the manager of the Caesius I would like to congratulate you. It is not easy running a business and getting a world class customer service and employee engagement across your team. Something you have achieved at your wonderful hotel. Regarding the resort we didn???t have a lot to do with the TUI rep on this casino although we found him to be very good. We only did one trip with them to the Dolomites as it wasn???t possible to go there on our own. This was a perfect day out and highly recommend. If you want see some opera there is a free concert a the top of the main square on the church steps every Wednesday evening at 9.30. This had a full Orchestra, choir and tenor & soprano. Also there is for 25 euros an opera aria and duets concert 3 x per week with three different programmes and singers based in a small church in Bardilino which was exception. For a special night out meal we would recommend Al Cardilino which is a short taxi drive from the hotel. The hotel reception booked the opera and restaurant for us. To visit the various places around the lake use the ferries or bus service it is really easy and unlike the TUI trips you can spend as much time as you like at each location.