Zoetry Montego Bay

Loved the morning staff but not the night staff. The place was nice and clean. Loved the vendors but not how pushy they were. The food was great and the drinks were strong. Wanted to see more of the Jamaican culture in the food and drinks.

Overall, we really enjoyed our stay. We were able to catch a good deal on our room, if I???d paid full price, I would probably be more critical. The room was beautiful and clean. Pillows weren???t the greatest, but I slept fine. The staff were all super friendly and helpful. Food was good, but not a huge selection, still we went away full from each meal, so can???t really complain about that. The service was a little slow, which I never quite understood because often times there was only one or two other couples in the restaurant. I decided to just relax and take in the slower pace as part of our relaxing vacation. We were here to celebrate our anniversary. We told them that when we booked. We received an email prior to coming asking if we were celebrating anything special. We again told them, yes, our anniversary. When we checked in, the receptionists said oh, I see you are here celebrating your anniversary. Again, yes, we are. After that, nothing was ever said or done. We thought maybe a fruit plate, or box of chocolates, or something might appear???nothing. It???s not a huge deal, just wonder why they even cared whether we were celebrating anything if they weren???t going to do anything anyway. If you want to be entertained on your vacation, this probably isn???t the hotel for you. They had live musicians every night during dinner and a couple of afternoons by the pool. All were very good and a nice bonus. Other than that, chilling at the pool or beach is about it for entertainment. The one thing that made this trip 4 stars instead of 5 for us was the lack of available snorkeling. We are avid snorkelers and pick our resorts almost solely on the availability to snorkel off the beach at the hotel. This one didn???t have it off the beach, but offered free daily excursions each morning for snorkeling???.EXCEPT, it???s really only MWF???.EXCEPT you need at least 4 people???.EXCEPT when the water is too rough. The water sports guy was of no use in helping us find a solution to go snorkeling. He simply told us the minimum is 4 people and literally walked off and began raking the beach. We had to follow him and ask him what we could do about it and he said $100.00 per hour for less than 4 people. So, out of a 7 day stay, we got only one outing and that was only because I spoke to the manager, who kindly approved us to go even if it was just 2 people. Most people aren???t as big on snorkeling as we are, but if you happen to be, due to the size of the hotel and the very limited number of guests present, your chances of getting 4 people are pretty slim. Other than that, if you want a quiet, relaxing vacation, this is the place. Despite sounding a bit negative, we really did enjoy our stay.

We visited July 23rd weekend, 2021. When booking, we them know that it was a birthday celebration, and we paid 250.00 extra romantic dinner. The Good: Crazy circumstances made us miss our flight! We called and let them know that we wouldn???t make it that day but instead, we would be there the same time the next day. Asked if we could have that night refunded (it was still very early in the morning). They wouldn???t refund us, but they let us know that we could stay an additional day at no charge if we wanted to change our flight. We reminded them again that we were there for a birthday celebration and they they said that they knew and that the private romantic dinner could be rescheduled for the following day. At check-in, we asked about the dinner and that said that night wouldn???t work because it was Jamaican buffet night and they would let us know about the following night. The room was amazing! Very clean, well maintained and the beachfront swim out pool was exactly like the photos. The beef and chicken patties in the gift shop (that we had to pay for) were delicious, and by far the best thing to eat on the resort. The staff was always friendly and willing to help. The Bad: When we got to the room the first time, there was no birthday banner on the door. No card. No cake. Nothing. I was very surprised, having just vacationed at another resort and seeing all of these things for the group I traveled with. We met another couple who mentioned that they let the resort know that it was their 25th wedding anniversary, and they were also disappointed that the resort did nothing to commemorate it. When I asked the guy at the front desk what happened, he said ???we???re out of banners. We will get you a cake???. That never happened. The food lived up to the reviews on trip adviser. Unless there was a buffet, expect to wait an hour to get your food. This is a very small resort that wasn???t full. Didn???t understand why breakfast food took so long. The food also wasn???t good. It was edible, but it is not a place where you should expect the love the food. The food also wasn???t plentiful. At the jerk shack, the lady was always waiting for the food from the kitchen. She was literally always out of food, so we never got the chance to try it. They also Didn???t have ingredients for their smoothie. The main restaurant closes at 10. We got there once for dinner at 930, and the waitress said we were too late. When I reminded her that we still had 30 mins before closing she looked at her watch and said ???oh, ok??? then seated us. Once, we arrived at the restaurant for breakfast at opening and they were still setting up. One last thing about the food: the played gospel music during Sunday breakfast. I found that to be very odd at a resort where the cultures would be mixed. The entertainment was poor for a 5 star resort.There was a band and a guy in the band that hopped around. That was it. On our last night, we were surprised to see that there were noisy kids in the pool and at dinner, which was an unwelcome surprise. It???s just not a place that???s child friendly and the advertisement led us to believe it was an adult only resort. The beach is what you see on the brochure. It???s literally 100 feet long, and that might be exaggerated. They tried to charge us for a return Covid test, stating that it???s only free for guests who stay three nights. We reminded them they we actually paid for three nights. After some back and forth, they allowed us to take the test without paying for it. Champagne bottles are supposed to be a part of the all inclusive package but we were told that we could only have one a day. We stopped visiting the bar due to the fact that the drinks were very watered down. Take your own pillow! We had 4 pillows and each one was full of hard lumps. My guess is that they are full of synthetic fiber and they knotted up after they washed them. The Ugly When we asked again about our dinner, we were told that we wouldn???t be able to have the romantic dinner, and that we would be refunded. One month later- still no refund. We have emailed and called multiple times to try to speak with the manager (we were told that we couldn???t), then told a different time to email accounting (we did). The accountant stated that she didn???t see where we paid for the dinner, then when I sent my itemized receipt that I received after paying for everything in full, she never responded again. She ghosted me! The Bottom Line: We googled ???best all inclusive 5 star resort in Jamaica with swim out pool??? and Zoetry popped up. We gladly paid 700.00 per person, per night hoping for a wonderful experience. The food was trash. The amenities were basic. They seemed to struggle with pretty much everything. I understand that Covid has hit the tourism industry hard, however, if you can???t deliver 5 star food or services, and can???t afford unlimited champagne, your prices should reflect that. The room was 5 star, but everything else was a solid 3 star.