Zoetry Montego Bay

I had a previous review posted on this resort. I did not write it - an employee wrote it using my email and his phone. I do not want to mislead anyone about this hotel. The yoga class was good. The view off of the pier is good. The beach is tiny and I never saw anyone on it. The pools are small and really only one pool. Some of the water features were not working. We have a very nice room in the main building. The bed was amazingly comfortable but you can hear all of the road traffic from this building. There was only one restaurant open at a time and there are really only two with full menus. The breakfast was great. The service was mediocre at best. We never saw our butler except for the first day and our room was only cleaned once while we were there and not very well. Room service was terrible. We were so unhappy we moved to another resort and that took up at least a day of our vacation. Once we were scheduled to move management got involved and we were taken care of. We had left a message for him the day before but did not discuss the problems until we were packed up and ready to go. I don't like to write negative reviews but this hotel is not what it is advertised to be and they need to make some changes.

This was my 3rd stay at Zoetry since Aug 2017. I travel to Jamaica frequently to do work for my charity, One Love One Heart. The location is close to the airport. You can hear the planes but it is not a disturbance or noise factor. The resort offers a very welcoming and personal experience. The lobby is like coming home with a personal welcome from General Manager Saul Nunez. The rooms are not cookie cutter and in 3 stays my rooms have been very different. I had a swimout room in building 2 last April which was truly amazing. I had a 1st floor ocean view this time which was large with a magnificent bathroom and so many windows and natural light. The in room toiletries are lovely products. The food is very good and all dining is a la carte including cooked to order breakfast. All menus are available everywhere. For example, one restaurant had lobster on the menu one evening but there was a piano player in another restaurant I wanted to listen to. So I was able to enjoy the food from the one spot while enjoying the music at the other. The pool and beach are lovely and the service there is attentive beyond any expectation. One very hot and sunny afternoon all of the shady spots with umbrellas were taken. Without my asking they brought me a chair and positioned it under a palm tree right by the pool so I had shade and easy access to the water. The staff at this property is exceptional from the top down. Saul Nunez is an exceptional leader and respected and loved by many. I am very observant and I see the care he has towards his staff and the care he puts into creating a beautiful experience for his guests. Barbara and Shane at the lobby bar are fabulous. Barbara is an incredible lady and a class act and always has a Jamaican remedy for whatever ails you. Sunshine and O'Shane at Jerky Joe's are such great guys. The quality of the food and the attention they give you is beyond compare. I enjoyed spending my afternoons hanging with those guys and drinking red stripe and passing the time. Nicholas and Gawayne the butlers are really exceptional as well. Very accommodating and attentive. Rick the entertainment director is friendly and engaging and always smiling. Michael at the spa is amazing. He takes such pride in his work. I love to visit spas and Michael is one of the best I have personally encountered. What is also a nice bonus is that you can visit the other AM properties when you are a Zoetry guest with a complimentary day or evening pass. And the Club Mobay service at the airport is a great bonus and helpful to me since I am always traveling with many bags and often have to declare unaccompanied baggage at customs for my charity work. I've stayed many places in my travels to Jamaica over the past few years. Zoetry is my favorite hands down by far!! l look forward to continuing to call it home when I'm in Montego Bay.

The resort is beautiful and quaint and the staff attended to our every need beyond our expectations. It had all of the amenities you could need and was a great place to get away too. I would highly recommend this resort.