Couples Negril

My husband and I just returned February 8 after staying 9 nights. We booked the Beachfront Suite and the room was beautiful and close to the beach and pool. On the down side, our phone didn't work for 2 days. When it finally did work, you had to fiddle with the cord and hope you could hear the person and vice versa. We were given a complimentary 25 minute couples massage for the inconvenience. Secondly, the website states 24 hour gourmet dining, but when we asked we were told that in- room dining and room service were 2 different things. When we showed the manager what it said on the website for Couples Negril, he told us we were looking at San Souci and that the resorts are different. The book in the room stated for beachfront and garden suites it was a different dinner menu but when we called, after the phone was semi fixed, we were told that was incorrect and what was in the book was the dinner menu for suites. ( We looked at our neighbors book and it was exactly the same) Would also like to note that after showing the website we started getting the nightly horsdevours, which we had not received prior to. Third, my husband ended up with food poisoning one day and spent an entire day in the room. After speaking with other guests, 2 others had also experienced the same thing. Not sure if it was coincidental or not, but we both noticed the resort has you constantly sanitize your hands but we didn't see any of them doing it. On a good note, overall, the food was really good, probably because I didn't get sick, and they went out of their way for a Superbowl party. The housekeeping and bar service were amazing! We had Samantha and another lady cleaning our room and they were both awesome. We also enjoyed Jermaine and Ivylin at the pool/beach bar. All of the staff were friendly and helpful but I can't remember all of their names. We also arrived on the bus with an amazing couple from Iowa, they were married at the resort and it was beautiful. We also met some great couples from the Quad Cities, KC, and TX. The resort also provided covid testing for our return and it was a very nice that it was an easy process and offered free of charge from the resort. This was our 3rd visit to a Couples resort, but our first to Couples Negril. Although the resort was beautiful, we will more than likely return to San Souci.

We were on the fence when the CDC said we had to test negative to get back to the USA. Couples stepped up and said that they would cover the cost for the test for all US travelers. Done deal, we went:) Best thing we ever did. Thank you Couples for stepping up to cover that. Safety? You have a better chance of catching Covid in a big box store than traveling here. Never, not once did I see any employee not wearing a mask. Sanitation was forefront. They make sure you're safe. Ok, with that. No buffet, no problem. The food here is already top notch and we did not mind ordering everything from a menu. Probably saved a few pounds by doing that. Not all restaurants were open, but the ones that were, on a rotating basis, were slam dunks. Never a bad meal. Beach, Pool, well, always great. Spa, no problems, excellent service. Staff, this is by far where they shine the brightest. These people are suffering from the lack of work, but they don't let it show. They are really grateful to have people come and visit. I heard many times, "Thank you so much for coming." They need us and after this last year, we need them. We love this place. But one thing that separates this resort from others are the actual visitors. People that come here are just good people. It doesn't matter to anyone where you come from, what you do. They treat you like a new friend. I have made more new friends at Couples resorts than anywhere else. I credit Couples for making it an atmosphere that everyone is treated the same. No one is above anyone, you are all welcome, Come and Enjoy. Do NOT fear Traveling. If you can go to Wal-Mart, you can go to Jamaica. Thank you Couples for having us, until next time:)

We spent late December through New Years Eve here and loved it mostly. Food was good, service good, grounds beautiful. Most everything was still being offered even with low attendance because of COVID-19. Felt safe and they did a good job following safety protocols. Only issue was that we booked an oceanfront suite because we thought they had all been refurbished. turns out only some have been refurbished so consider that before you upgrade to that level room. New Years Eve Party was great as was the dinner. We might just do it again next year.