Hilton Malta

I booked this hotel for a special treat for my daughter's 21st birthday. It was our first time to visit Malta. It is in a very good location close to all the tourist sites and with excellent transport links. The staff and customer service we received were second to none. The hotel and rooms were super clean and the beds were the comfiest we have slept in. We were upgraded to a sea view and the breakfast in the morning was in a beautiful restaraunt overlooking the sea. The marina view was equally stunning. Special thanks to Ryan and Frederico who went above and beyond. From the moment we arrived the reception, Cleaning and catering staff were very friendly and curteous and nothing was too much trouble. We had an excellent stay and would highly recommend it.

All round great stay. Really helpful staff. Very clean in rooms and in public areas. Well kept hotel grounds. The high tea at exec lounge was a highlight. Location was very good. V central and good for transport links. Didn’t really use poolside bar and kids club wasn’t open yet. So can’t comment on those.

I might gush a little bit on this review as I was well impressed so please bear with me. This is one of the best Hiltons I've ever stayed at and was totally worth the money. The hotel is majestic and has a beautiful view of both the marina and the sea from the upper terrace. The rooms were a good size and had all amenities provided to make your stay comfortable. Our rooms were overlooking the marina and we had a beautiful balcony so it was really beautiful. Only slight problem we had with amenities was our air conditioning which didn't go below 22.9 degrees even though we set it to 20 degrees so the last 2 nights i had to open the balcony doors which cooled the room down. The outdoor pool was a bit too cold to swim in for most of the days we were there which was a shame but it was great to sunbathe by the pool and we got to use the indoor pool which was nice and wasn't too busy. The gym was well equipped and wasn't too busy all the times I went and I got to go to a couple of classes which did get busy but were really good. Dining was a delight (for the most part). We had half board so dinner was included in our package which was a great option. You should be aware though that ordering off the main menu in the Oceana restaurant and for any orders at Blue Elephant you only get £25 allowance towards your dinner and not an open order. For the nights when a buffet was available, this did not apply. There was also an additional 10 euro charge on one night for a child in our party as there was an uneven number of adults and children (apparently it was free for one child per adult). In addition water and drinks are not included in your package so if you have a large party it could easily be a big bill just for your drinks. We had one night when the service was slow but the Food and Drinks Manager, Pascal, sought us out the next day to apologise and do right by us which was very nice. All the staff at the Hilton Malta have received superb training that came through in all their interactions. They were kind, attentive, helpful and friendly. There wasn't a single person who wasn't checking to see if our needs were met or if we needed anything in the most non-intrusive way. We had 4 children and each one of them was sad to leave and had made friends with a few of the staff. Special mention to the following people who made our stay memorable: Gianluca at front desk Robert at the concierge Mario the porter Thea - Oceana restaurant front desk (she was a total star) Emanuela - Oceana restaurant front desk Annu - Oceana restaurant Nazzareno - Omelette cheff (really makes the best omelettes) John - Food and Drink Manager (Oceana) Pascal - Food and Drink Manager Airlyn - Housekeeping And the duty manager who gave good tips on what to do in the town, I'm sorry I forgot his name. All in all it was a fabulous experience and I can't wait to go there again.