The Phoenicia Malta

Stayed for a week in December. Still waiting for the hotel management to address our concerns but sadly no response, hence the sad need to leave this review. After 3 nights of poor quality, sweaty and hot sleep and an unpleasant aroma, we discovered a plastic mattress protector on the beds, also an awful stained mattress topper. Both were removed by the senior housekeeper. We assumed we would get an explanation and apologie from management. We are still waiting and still paid for 3 awful nights We also asked for two dirty stained chairs to be removed from the room and be replaced. We also suspected the cups and saucers in the room were not washed correctly only rinse in the bathroom sink, never saw them replaced or taken to a dishwasher. Breakfast is an extra, nothing special, if you are looking for cava/champagne/ bubbles. Keep looking, there is none. NoT even water. No choice of juices offered, limited selection of hot food and you pay extra for some items. Not good value at 22.50 euro Sunday lunch was excellent. Fabulous restaurant manager who is shortly due to retire Great location. Had stayed before, planning to return to Malta for a cruise in September but very likely to find an alternative hotel

What a fabulous hotel! The staff can???t do enough for you - special thanks to the front of house staff who organised a late check out for us! The breakfast is excellent - so much choice and of a very high quality. The location is perfect and the pool area is amazing. If you are looking for a beautiful hotel that somehow retains an air of peace and tranquility right in the heart of a fabulous city then this is the place for you!