A member of 'The Leading Hotels of the World', the Grand Velas Riviera Maya sets new standards of comfort and luxury in Mexico. Located on an impressive stretch of glorious sandy beach, just minutes from Playa del Carmen, this exquisite resort hugs the shores of Mexico's Caribbean coastline. The resort is split into three unique areas, each with its own ambiance; the Zen Grand section located in the Jungle, the family-friendly Ambassador section and the exclusive adults-only Grand Class section. All offer elegant accommodation and a personal concierge service. With great facilities including an award winning spa and gourmet dining on par with the finest restaurants, the Grand Velas Riviera Maya offers a luxurious, stylish and relaxing experience in this beautiful destination.
Hotel child prices apply to ages 4-15 years.
- Set on a beach near Playa del Carmen
- Five fine dining and three casual restaurants
- World-class, award-winning spa
- A choice of ultra-luxurious suites
- Divided into Zen, adult and family zones
All Inclusive - what's included
Breakfast, lunch and dinner à la carte or buffet style at Bistro, Azul and Chaká restaurants. A la carte dinner at Frida, Cocina de Autor, Piaf, Sen Lín and Lucca restaurants. 24-hour in-suite dining. Domestic and international premium brand alcoholic and non-alcoholic drinks. Minibar including snacks. 24-hour butler and concierge service. Activity programme for children and adults. Non-motorised watersports.
Facilities
Bars & Restaurants
Piaf
Opening Times:
18:00 - 23:00
Minimum Adult Age:
12 years
Dress Code:
Gentlemen will feel comfortable in long trousers, short sleeved collared shirts or polo shirts and closed shoes. Please no shorts, t-shirts, sleeveless shirts, trainers or beach sandals.
Ladies will feel comfortable in evening attire with non-beach footwear.
Beautifully decorated and named in honour of Edith Piaf this restaurant transports you to the Parisian luxury of the 1940's. Chef Michel Mustiere has created a menu of gourmet french specialities including oysters and escargots.
Located in the Grand Class section children under 12 years are not permitted in this restaurant and reservations are required. The restaurant is awarded 4 diamonds by AAA.
Bistro
Opening Times:
07:00 - 23:00
Minimum Adult Age:
16 years
Dress Code:
Gentlemen will feel comfortable in long trousers, short sleeved collared shirts or polo shirts and closed shoes. Please no shorts, t-shirts, sleeveless shirts, trainers or beach sandals.
Ladies will feel comfortable in evening attire with non-beach footwear.
With an oceanfront setting, Bistro offers french brasserie favourites and Riviera Maya dining specialities.
Located in the Grand Class section.
Azul
Opening Times:
07:00 - 23:00
Dress Code:
Casual Resort
Casual all-day dining with panoramic ocean views, Azul offers international cuisine from the buffet.
Located in the Ambassador section.
Frida
Opening Times:
18:00 - 23:00
Dress Code:
Gentlemen will feel comfortable in long trousers, short sleeved collared shirts or polo shirts and closed shoes. Please no shorts, t-shirts, sleeveless shirts, trainers or beach sandals.
Ladies will feel comfortable in evening attire with non-beach footwear.
This colourful Mexican restaurant is modelled after painter Frida Kahlo. Chef Ricardo de la Vega offers a fine dining Mexican experience with a modern twist. During dinner a mixologist will visit your table and will concoct a variety of seasonal margaritas.
Frida is a family friendly restaurant located in the Ambassador section and reservations are required.
Lucca
Opening Times:
18:00 - 23:00
Dress Code:
Gentlemen will feel comfortable in long trousers, short sleeved collared shirts or polo shirts and closed shoes. Please no shorts, t-shirts, sleeveless shirts, trainers or beach sandals.
Ladies will feel comfortable in evening attire with non-beach footwear.
Specialising in the cuisine of northern Italy, Chef Aurelio Arista offers a menu of dishes including seafood, meat and pasta.
Lucca is a family friendly restaurant located in the Zen Grand section and reservations are required.
Sen Lin
Opening Times:
18:00 - 23:00
Dress Code:
Gentlemen will feel comfortable in long slacks, short sleeved collared shirt or polo shirt and closed shoes. Please no shorts, t-shirts, sleeveless shirts, trainers or beach sandals.
Ladies will feel comfortable in evening attire with non-beach footwear.
A family friendly restaurant offering upscale Asian dining. Chef Issac Esparza takes you on a culinary journey through the traditions of Thai, Japanese, Chinese and Vietnamese cuisine. Sen Lin is located in the Zen Grand section and reservations are required.
Cocina de Autor
Opening Times:
18:00 - 23:00
Minimum Adult Age:
16 years
Dress Code:
Gentlemen will feel comfortable in long trousers, short sleeved collared shirts or polo shirts and closed shoes. Please no shorts, t-shirts, sleeveless shirts, trainers or beach sandals.
Ladies will feel comfortable in evening attire with non-beach footwear.
Cocina de Autor is the resort's signature restaurant by renowned chefs Bruno Oteiza and Mikel Alonso. The restaurant offers a choice of two tasting menus with gastronomic dishes incorporating the principles of molecular cuisine.
Located in the Grand Class section, reservations are required.
Chaká
Opening Times:
Seasonal.
Open for Lunch and Breakfast only.
Dress Code:
Casual Resort
Chaká is a casual, open-air restaurant set amidst the lush tropical jungle flora and fauna. The menu features a variety of organic, healthy international dishes.
Bars & Snack Bars
There are eight bars and three snack bars. Enjoy Premium Brand Liquor at the Aqua Bars, or watch the big game with a beer at Koi, the sports bar.
Beach & Pools
Swimming Pools
Each of the three sections of the hotel has its own spacious freeform infinity pool with plenty of space for sunbathing. There is also a children's pool so you know your little ones are in a great area dedicated to them.
In addition, all suites have their own interior private whirlpool.
For Families
Kids' Club
Opening Times:
09:00 - 23:00
Dress Code:
Casual
The Grand Velas Kids' Club (5-12 years) offers a range of activities including arts and crafts, storytelling and board games. Children will receive t-shirts and keepsakes from their holiday.
Baby sitting services are available and payable locally.
Teen's Club
Opening Times:
11:00 - 00:00
Dress Code:
Casual
The Teens' Club is available for 13-18 year olds, providing a relaxed louge with video games, karaoke and sound system. A circular bar serving non-alcoholic drinks is a fun addition!
Spa & Wellness
Spa
Opening Times:
06:00 -22:00
Minimum Adult Age:
16 years
Dress Code:
Fitness Centre- Sportwear (no bathing costumes or sandals)
The blissful Grand Velas Spa is surrounded by jungle, and features an incredible 40 spa suites, making it the largest hotel spa in South America. Also available is the Beauty Centre. Local charges may apply.
The Life Fitness Centre has a wide array of cutting-edge gym equipment, including cross trainers, treadmills and bikes, along with a weight training station. Don't forget to check out the Zumba, Tai Chi and yoga classes available.
Activities & Entertainment
Outdoor and Indoor Activities
Guests can enjoy a range of activities. Both indoor activities such as yoga as well as outdoor activities including bike tours and golfing. A range of watersports are also available, including boogie boarding, kayaking, scuba diving and excursions including swimming with dolphins.
Please note: some activities must be booked and can incur additional charges.
About the location
The Riviera Maya is Mexico’s Caribbean coastline at its best, with over 30 kilometres of white sand and sun-baked beach resorts. Off the coast is the second-largest coral reef in the world, teeming with tropical underwater life and offering some of the best diving in the country. Look out for cenotes, too – these natural sinkholes are scattered across the region and are beautiful spots for a swim, with crystal-clear freshwater rich in minerals. For water babies, there’s plenty to keep you busy. The Riviera Maya is big on its eco-parks, which offer activities like river tubing, snorkelling and zip lining. If it’s nightlife you’re after, Playa del Carmen’s chic cobbled streets are lined with bars, restaurants and clubs that wouldn’t look out of place in Marbella.
Transfer time
35 minutes from Cancun airport
Ambassador Suite
Max 3 adults, 1 child
Ambassador Suites are located around the main infinity pool. They feature 1 king size or 2 queen size beds, air conditioning, walk-in wardrobe, cable TV, CD/DVD/MP3 player, telephone, safe, coffee machine, minibar, iron & ironing board, seating area with sofa, bathroom with whirlpool bath, rain shower, L'Occitane amenities, hairdryer, bathrobes & slippers and a balcony or terrace with ocean views.
118m²
Zen Grand Suite
Max 3 adults, 1 child
Zen Grand Suites are located in the jungle approximately 1km (2 minutes) from the beach (a shuttle bus is available). They feature 1 king size or 2 queen size beds, air conditioning, cable TV, CD/DVD/MP3 player, telephone, safe, Nespresso coffee machine, minibar, iron & ironing board, seating area with sofa, bathroom with whirlpool bath, rain shower, L'Occitane amenities, hairdryer, bathrobes & slippers and a balcony or terrace overlooking the jungle vegetation.
110m²
Grand Class Suite
Max 3 adults
Grand Class Suites feature 1 king size or 2 queen size beds, air conditioning, walk-in wardrobe, cable TV, CD/DVD/MP3 player, telephone, safe, Nespresso coffee machine, minibar, iron & ironing board, seating area with sofa, in-room massage table, bathroom with whirlpool bath, rain shower, L'Occitane amenities, hairdryer, bathrobes & slippers and a balcony or terrace with a private plunge pool and oceanfront views. Children under 12 years are not allowed in the Grand Class section of the resort.
127m²
Zen Grand Pool Suite
Max 3 adults
Zen Grand Pool Suites are located in the jungle approximately 1km (2 minutes) from the beach (a shuttle bus is available). They feature 1 king size or 2 queen size beds, air conditioning, cable TV, CD/DVD/MP3 player, telephone, safe, Nespresso coffee machine, minibar, iron & ironing board, seating area with sofa, bathroom with whirlpool bath, rain shower, L'Occitane amenities, hairdryer, bathrobes & slippers and a terrace overlooking the jungle vegetation.These suites feature a private plunge pool on their terrace.
110m²
Ambassador Pool Suite
Max 3 adults
Ambassador Pool Suites feature their own private pools on the terrace. They feature 1 king size or 2 queen size beds, air conditioning, walk-in wardrobe, cable TV, CD/DVD/MP3 player, telephone, safe, coffee machine, minibar, iron & ironing board, seating area with sofa, bathroom with whirlpool bath, rain shower, L'Occitane amenities, hairdryer, bathrobes & slippers and ocean views.
118m²
Based on 3756 traveller reviews
90% of travellers recommended this hotel
Travellers Ratings
Excellent
3116
Very Good
426
Average
120
Poor
57
Terrible
37
Reviews
“ Year 2 and still the most amazing service ever!
Kelliebnatl,
Aug 12 2018
I've stayed here now two years in a row for my birthday and after this year, going to another resort first, this was the best time ever and the ultimate way to end my Mexico trip. I should have never...
I've stayed here now two years in a row for my birthday and after this year, going to another resort first, this was the best time ever and the ultimate way to end my Mexico trip. I should have never gone to the "other" place!! Everyone - and I mean EVERYONE caters to your every need here. Ive been to so many resorts in the Cancun area and I dare one of them to come close to the food and service given at Grand Velas. Paola, Jose Fierro and Armas have all set the bar so high that I am now spoiled. They are kind, efficient and pay close attention to your needs. My friend was admiring a piece of luggage but it wasn't in blue. Paola heard her and while we were at the pool she rolled the blue one up to her! Again - attentive and kind.
The hydrotherapy - there is no way to explain it. It is just the most amazing thing I've ever experienced. If you do nothing else you must do the spa with hydrotherapy.
I am looking forward to my visit next summer. Grand class is where I stayed, but Ambassador would be fine also!
View full review
“ Best hotel
Lilianne H,
Aug 11 2018
Grand Velas is the best hotel in the Riviera Maya! It has amazing views, amazing food and amazing attention from all the staff in the hotel, it???s excellent in all ways and I highly recommend it, it...
Grand Velas is the best hotel in the Riviera Maya! It has amazing views, amazing food and amazing attention from all the staff in the hotel, it???s excellent in all ways and I highly recommend it, it really does feel like you are in paradise!
View full review
“ The Grand Velas Rivera Maya is the Best of Mexico - Period - Nobody Can Compete!
Enrique S, San Antonio, Texas
Aug 08 2018
My wife, family and I have been going to the Grand Velas for almost 5 years now. NOBODY CAN COMPETE WITH THEM - NOBODY.
This is truly the very best ALL INCLUSIVE HOTEL in Mexico, North/South...
My wife, family and I have been going to the Grand Velas for almost 5 years now. NOBODY CAN COMPETE WITH THEM - NOBODY.
This is truly the very best ALL INCLUSIVE HOTEL in Mexico, North/South America.
Through the years we have seen the rooms get upgraded in modern electronics, the property is pristine and impecable, the service is the best in Mexico - second to none. The food quality and drink quality are second to None. The Grand Velas has been consistent day in day out - weather you show up in the middle of busy season, slow, season - they always deliver quality of product and service.
The SPA is the BEST SPA in the AMERICAN CONTINENT. PERIOD. You will not find another spa with the facilities of water therapy, aroma therapy, massage rooms, private massage pool rooms and spa service anywhere else under the same roof.
We absolutely love the quality of the food, chef's, restaurants and nightlife. I have kids that range from 20-14 -- they love it! they want me to bring them back every year for our family vacation.
Kids tell me - Dad - room service 24hrs a day - French, Asian, Mexican, Italian and an all day buffet/special order cafe style restaurant with menu's from sushi, to prime rib, to fresh iberico jam, soups, meats, fishes, desserts - honestly in Azul you feel like you are at the Wynn Buffet in Las Vegas - on a smaller scale on the beach.
The pool bars are amazing, the pool service and menu is amazing and the staff the friendliest.
I don't have time to name all of the people that we love there because I know from the very top to the very bottom - but all I can tell you is that they do their job amazingly.
We will NOT STOP GOING. I have tried others resorts in the Riviera Maya from Fairmont, Rosewood, Mandarin, Nizuk, Unico --- NONE COMPARE!!
I recommend you going from Airport to hotel -- enjoy - enjoy - enjoy - until you catch your ride back to the airport. Its simply that amazing.
Want to thank all the wonderful staff for ALWAYS coming through!! always delivering amazing service, amazing food and letting us have an amazing time.
I can't wait to go back!
Sincerely,
Enrique & Victoria
View full review
“ Above & Beyond Customer Service and Resort!
Kam P, Colleyville, Texas
Aug 04 2018
Excellent customer service from time we arrived to departure! The rooms are spacious with huge comfortable beds and every room amenity you can imagine. Shuttle service always there within 2 minutes...
Excellent customer service from time we arrived to departure! The rooms are spacious with huge comfortable beds and every room amenity you can imagine. Shuttle service always there within 2 minutes, if not already waiting there for u! The food- over the TOP delicious- from Chaka restaurant to Cocina de Autor- never disappointed! And the Beach cookout with fresh seafood grilled in front of you, shrimp, lobster- treated you like royalty. Omar, Jorge and Fernando @Chaka.... Esteban @Cocina.....Mayra @the Koi bar.....Ceslo,Jair,Alberto @ Ambassador pool- couldn't ask for better service, attention, and enthusiasm! The only issue was the seaweed, but that is affecting most of the coastline. Huge pool to relax too!
View full review
“ Great destination
cmr48, Davie, Florida
Aug 02 2018
Beautiful property and the service is first class! Rooms (suites) are very spacious, comfortable and clean. Spa is incredible and the food excellent. Great place to relax and be pampered! Highly...
Beautiful property and the service is first class! Rooms (suites) are very spacious, comfortable and clean. Spa is incredible and the food excellent. Great place to relax and be pampered! Highly recommend Grand Velas!
View full review
View more reviews
View less reviews
