Zoetry Paraiso De La Bonita

We just returned from a really great 1 week stay at Zoetry Paraiso de La Bonita. Our experience at Zoetry was fantastic from start to finish, so I have to say I am surprised at some of the negative reviews?? This is a great resort, and everyone went out of their way to ensure we had a wonderful, relaxing vacation. The resort and the rooms are beautiful, the atmosphere is very relaxing, the food is excellent, and the service is great. All of the Zoetry rooms are really spacious/well appointed, but for this trip, we wanted to try the new Impression section, so I booked a 1 Bedroom Impression Suite. The room was gorgeous: basically brand new, these rooms are very sleek/modern and VERY spacious. Huge dining a seating area, and separate large bedroom. Especially liked that we had two separate closets. All rooms face the ocean/you have a balcony w/ plunge pool, daybed and table where we enjoyed morning coffee and evening drinks. When you stay in the Impression section, you have additional perks exclusive to Impression guests only, including access to the all of the separate Impression facilities including a private bar, private pool, private bally beds, and our favorite: a private chef who prepares amazing breakfasts for Impression guests in the "Red Kitchen" (private kitchen/dining area) every morning. You of course have the option to eat breakfast at the main restaurant which is also very nice, but the Impression breakfast was a really great way to start our day: you are seated at a large island and the food is made to order right in front of you as you enjoy coffee/mimosas and conversation w/ the other guests. This was one of our favorite things. Our Chef Angel made a special every day as one option - but you could order anything you wanted. My only regret was not having more days to try more breakfast options :). Because there are only 9 total Impression rooms, it is usually very quiet in this section - you sometimes feel as if you have the place to yourself. We enjoyed stopping by our Impression bar on the way to and from dinner to enjoy a private cocktail. The Impression bar was open 24 hours, so if you wanted a late night drink or after-dinner drink you were welcome to use it. You also have a day and evening Butler. We didn't think of a lot of things to ask our Butler for - but whatever we asked for they brought right away. You contact them via an app on your phone, so you only need to send a text, and they will immediately respond to whatever you ask. We chose to use the main pool as opposed to the private Impression Pool, but you have the option to remain on the Impression side if you want a more private/intimate experience. There is no music at the pool, so it is quieter than many resorts we have stayed at - but this trip was meant to be relaxing, so we were very happy w/ the quiet / laid-back atmosphere. The pool waiters work very hard all day to bring you whatever you want - they would bring drinks, food, ice buckets for your drinks/water, etc.: whatever you need, you just ask and they will bring it. There are not a lot of restaurants (2 options for dinner, 2 for lunch), but the food is delicious at every one, so we had no complaints about variety. Every single meal we had was delicious. These are not buffet style restaurants, so it was nice to get a 'normal' size portion. Zoetry overall has the best food we have had at an All Inclusive resort in Mexico (and we have been to many). One of my personal favorite things: They had a great Duo at the restaurants that came around a played requests which I really loved and that added some liveliness to the restaurant atmosphere. I am not a fan of the 'house' wines (this comment is not specific to Zoetry - we have stayed at many All Inclusives, and in general the included wines are really not that good anywhere). I had to pay extra for a decent wine that I liked, but for me personally, it was worth it - and I went in expecting this, so not a problem. The Sommelier Jamie was really engaging and always remembered me/brought me a wine list so I could choose a wine w/ dinner (or lunch :). The beach is not great, so you should be aware of this, and if you want a resort with a huge white sand beach, this is not the place for you. They do work hard to keep the seaweed away from the shore and they do have beach beds if you prefer the ocean, but I would not choose this resort for the ocean. We are 'pool' people, so this was not a problem for us. In short: if you are looking for a high-end luxury boutique resort feel with large, beautiful, well-appointed rooms and bathrooms, personalized service/attention, and delicious "non-buffet" food in a very relaxed and peaceful environment, this is the place for you. As an FYI, we brought our own music along with us and would sit out in the common areas after dinner with some of the new friends we met listening to music at night, and they had no issue w/ this: so if you want quiet, you can have it, but if you want to engage w/ other guests, you can find that too. I definitely recommend Zoetry, and we will definitely return!

Based on our previous experience at Secrets Maroma Beach, we were really looking forward to being pampered at Zoetry Paraiso de La Bonita which is supposed to be UVC???s premier class of properties. Instead, we were treated with indiffence and lies. First of all, the food is good but not great and they don???t change the menu throughout the week except on Saturday and Sunday. This is really disappointing since there are limited dining options (only 2 with indoor seating and 1 may not be open). The service staff while generally friendly did nothing remarkable. They could have cared less about their guests. We had to call 3 times to get our room cleaned and were finally informed that the housekeeping didn???t clean rooms until approximately 4 pm because they were getting rooms ready for new arrivals. Since dinner was a 6pm this is when people are starting to get ready for dinner. I don???t understand this policy.We are members of UVC and were very disappointed in their treatment of us. I don???t know if it was because we were utilizing our free days for a portion of our trip, if it was because we expressed concerns over our overall experience, if it was because we???re trial members or if their staff there is generally unfriendly and untruthful. Miguel strong armed us into wasting our time on a survey when it was apparent that he didn???t want honest feedback and was butt hurt at our comments about the poor quality of service. As part of this, he promised that we would be given a free gift of a backpack and a hat. Cool right? Well, the first 2 times we inquired about it, Miguel told us that they hadn???t arrived at the hotel yet. The next 4 times we asked about it, we were informed, again by Miguel, that he would have them sent to our room the last time telling us that he had given it to the bell boy to have it delivered. Lies, lies and more lies. When we still hadn???t received it, we asked the bellboy who knew nothing about it. When we brought this up to the front desk, we were blown off again. After 8 days, we left with Miguels empty promises.The property and rooms are nice but not great.Overall, we were very disappointed in our anniversary trip and felt that were were ripped off. I???m seriously questioning UVC at the moment and feel that they don???t care about their members once they???ve been signed up. I know that we won???t be back to this property and suggest that you avoid it as well.