Zoetry Paraiso De La Bonita

My husband and i stayed here for 4 nights as a couples getaway. First of all the service was amazing. We had everything we needed and if we didn't,someone would get it for us. I loved the Mayan feel of this resort, with the rooms feeling like Mexican villas and beautiful architecture throughout the resort. I loved that all the meals were order off a menu and made to order. Fresh, flavorful and made to order, there were so many delicious things to try. The last night we ate at the Asian Fusion restaurant and did the Peking Duck, which is their specialty, and it was amazing! This place is perfect for a calm and relaxing retreat. I highly recommend for a nice getaway!

Excellent! My wife and I stayed spent our honeymoon at this resort and we cannot say enough great things about the experience and the service. The only downside to the trip was that we could not use the resort's beachfront or swim in the ocean due to an unmanageable amount of seaweed (a common issue in this area in September time frame). However, the resort made accommodations to provide a weekly boat ride to Isla Mujeres so that guests could use the beachfront at the other Zoetry location. Overall, still a wonderful experience that I would recommend for any couple looking for a secluded getaway in Mexico.

We visited this Zoetry in 2015 and loved it. In fact, on our second day, back in 2015, we were so impressed we considered extending our trip. After choosing 3 other all-inclusives the next three years, we decided to return to Zoetry in 2019. We hoped for the same magic from 2015 but, unfortunately, were not as impressed. Still good but... sigh... lost its magic. The GOOD: The weather was perfect and food and drinks generally made the time go fast. Very relaxing, as we hoped. Some really attentive waiters which is nice. Jose, Cesar, Pedro are just a few of the dedicated employees we truly enjoyed. The trip home from Cancun to Chicago on a 787 was also a treat. The BAD (nothing terrible, just disappointing): 1) The buildings seem more worn than 4 years ago and some staff not as good as they might hope. An example of some easy to fix issues: You could see daylight through the top - and bottom - of our room's doorway. And, our shower had a neat idea for misting ??? two nozzles. Unfortunately, one of the nozzles did not work. The phone in the room is old and would not charge unless put into the cradle exactly right. And, pushing the voicemail button was ineffective. We had to call multiple times for directions on how to retrieve voicemail (calling us to offer us the coupons ??? be careful to understand these before using them ??? and leaving us messages to come get them). FYI ??? dial 65. 2) And, little issues like the airport pickup. We paid for what we expected was a private pickup. 4 years ago we were picked up in a private van and served champagne in glasses (not plastic) and a movie of Zoetry to watch on our way there. Magic! This time was a rush to get us to the car, then wait for 20 minutes (hot!) for another 3 people. Not a big deal..., just not what they sold us on. The driver was nice and, apologetic. 3) Day two, our room keys and other neighbors around us just stopped working (we had to lend our room phone to a neighbor to call the front desk since they could not walk to the reception - a distance). We had to go re-program ours again which takes time and energy (not good when the wife has to use the bathroom!). 4) All-inclusive is nice. But, top-shelf liquor does not mean the same for good wine. The wine included was $5-$12 bottles in the US (I used one of my iPhone apps to check them). Below are some of the wines we had as house: Santa Carolina Reservado Carmenere 2017. Chile, rated 3.4 out of 5 on Vivino. A mediocre cab. Antares Merlot, 2016. Chile, rated 2.9 on Vivino. Our opinion is the 2.9 is generous. Even the room sparkling wine was low quality: Dubois Blanco Espumoso. Spain, 3.1 on Vivino. One sip and we were done. You can buy wine but unless we misunderstood the pricing, a bottle of LaCreme we buy in the US for $23 was priced at more than $100. Whew! A bottle of Bailey's Irish Cream on one night had likely been stored incorrectly or was not Bailey's (not good - they had already poured most of the bottle to others). We tried it again the next night and it was good. But they ran out for the second glass. 5) Draft beer only was available on one day. The bartender would pull on the tap and say, none as it sputtered foam. All of this is just stuff... Nothing big but Zoetry is AM Resort's luxury branding and many people were talking about it. 6) The daily room fruit we expected turned out to be two red apples. Really! 7) Zoetry has a significant issue with its beach. The seaweed is an incredible problem. We could not figure out if it was seasonal or global warming or??? They had so many working to clean it up and on our last day they had made a lot of progress. But, this is not water your will go into further than ankle deep. 4 years ago, we walked south past many resorts for miles. That is no longer an option due to development and sea walls that force you into the water. Going the other direction is, again, a bunch of seaweed and difficult to walk. 8) Our plunge pool was nice to sit next to but other than dip your feet, way too cold to get into. We would choose to not have one if we considered going again. 9) And, they forgot to communicate our checkout and pickup to leave times. I thought our travel agent was handling the pickup and did not know it was Zoetry until we called our travel agent in the US the morning we were leaving. Overall, great trip to just get away. We go for the weather and to spend some time together. But, we were looking for more for our value. The magic is lacking due to cost cutting and the resort needs to be spruced up more than just the visible sweeping and cleaning (it was clean). The employees were mostly friendly and courteous. We truly appreciated that. But, ask how long they have worked at Zoetry and, at least for us, it was tough to find many there for years. Will we go back? Not likely. We have little time each year to get away. When we do go, we are looking for some magic and are willing to spend the near $1,000 per night to get it. We are not big drinkers but do enjoy not having to carry money other than singles and $5 bills to tip with. Being disappointed by management quality and decisions that are easy to cure makes us uncertain for this resort going forward.