Zoetry Paraiso De La Bonita

Let???s start on the positives, which are few: - large rooms, more traditional Mexican style with huge bathrooms and terrace/balconies (nice place to enjoy room service). They are older, but still nice, and very clean. - friendly attentive staff, ready to please, albeit on Mexican time, so don???t expect fast. - nice clean walking beach but not for swimming due to dirty brown water quality and seaweed issue. - food quality was excellent, but very limited choices, especially for dietary restrictions. Menus don???t vary and with only three restaurants, it gets tiresome, fast. - catamaran cruise fro the afternoon to the ???sandbar??? was a nice diversion, but there is no actual sandbar - just a shallow spot in the ocean about an hour away that was warm and clear blue, like you wish was our own beachfront! Now for the negatives, and there are many not listed here: - Since when does Zoetry allow BABIES??? We love babies, but not on our vacation. We paid a premium to be at an ADULTS ONLY resort, or so it was listed. Why and how do they allow babies now and why weren???t we asked if that was ok when we booked? We would have chosen to go elsewhere. Listening to a crying baby is not our idea of the ideal R&R vacation, so beware. - there are ZERO ???top shelf??? liquor options available..... isn???t this also promised? - Poor value: we used two of our premium nights for one night here ie: two weeks for one, because this is supposed to be UVC???s top of the line 5 star experience... wow, what a rip-off in value. Breathless next door is twice the quality and value - for half the price! (Awesome restaurants there too:) - linens and towels need replacing - again ???5 star??? sheets aren???t ???pilled??? and towels shouldn???t be grey and coarse. - spa and wellness resort - what a joke. Spa and gym are old and gross and WAY overpriced. With only one yoga class daily (too early for me), there wasn???t anything else offered that was fitness related. Nor was there a juice bar or protein smoothie to be found anywhere if you wanted a grab-and-go something before yoga or a workout. I just didn???t see what made this resort anything special when advertised as a ???spa and wellness??? style resort.... what was I missing here? - having egg and gluten intolerances (and no pork), it was tough to get a decent breakfast choice or any off-menu requests for alternatives like smoked salmon, cheeses or avocado toast. Event their oatmeal/muesli isn???t GF and was more like watery gruel. - for being in the Caribbean, very little fish was offered, yet I would have thought at a 5 star it should have almost been a staple everywhere - housekeeping/room servicing was terrible... very day we had to call about something. It took over two days and several calls for our dishes to be removed that housekeeping (not us) had left outside our room. Ultimately the animals woke us up at 3:30 am having crashed the plates and glassware to the ground. Not happy about that! Coffee replacement and toiletries were also a daily problem. - we were left standing, waiting, not sure if our airport pick-up was coming or not. Finally a kind taxi driver called the resort for us. Our (free) luxury, private transfer ended up being a grubby cab - albeit, free. We had even emailed and called them several times to confirm our pick up arrangements prior to arrival because no pre-arrival questionnaire or contact info had been requested by the resort. -there is no music or entertainment, so expect quiet, quiet, quiet (ie: too boring after a while!) I just want to summarize that although these are not big first world problems, and everyone has different opinions and expectations, they do add up when you are paying for better - or at least the promise of better. Inconsistency and false advertising is really the problem - this resort (compared to others in the UVC chain on many levels), promised a premium ???5star, luxury??? experience which should have delivered above expectations, or certainly have met what was advertised, but sadly it just doesn???t. In our opinion, it falls far below the 5 star luxury experience they promise, especially compared to other chain 5 star resorts we???ve been to. We will not be back to any Zoetry. They just don???t deliver for the price.

We came for a weekend getaway from our children. I???m usually not one for all inclusive resorts but a friend of mine had her wedding here and assured me I???d love it. The butler service is amazing. You communicate via whatsapp. We had Christian and Victor and they were on top of anything we needed whenever we needed it. The resort is beautiful. Our room was stunning.... the bathtub is to die for. Very quiet, very romantic and the food was fantastic. Food and premium cocktails usually suffer with an all inclusive but this was not the case at all and we dined at the resort exclusively during our trip. We enjoyed our time so much that before we got on the next plane we had already booked a trip for February to another Zoetry on Isla Mujeres!