Pestana Carlton Madeira Hotel

We would really recommend staying here, the breakfasts were brilliant, loads of choice. Everything was very clean from the rooms to the pool area. All the swimming pools and surrounding areas were spotless. The only thing we would say is the mountain view rooms are not as good as the pool and sea view rooms as they overlook the roads which can be a bit noisy. Not far into Funchal.

Hotel has excellent location, great service, large comfortable rooms, very clean, great view, very good facilities. They do very good price too 😊 I stayed there twice and will come back certainly. I especially loved SPA facility. 😊

I love the Pestana Carlton Madeira and have visited the hotel for many years, however on returning with my Husband for our honeymoon, there were noticeable changes to the service/services of the hotel. Strengths - the hotel is the best located for the direct sea access and walking to Funchal - the hotel feels very comfortable - there are many hotel facilities - the pools are excellent and pool bar for lunch is great and well priced Weaknesses - I emailed in advance to ask if we could have sparkling wine in our room to celebrate our honeymoon and wedding, this was not provided and it was a shame that this was not taken into consideration. We would have been happy to pay extra for this service but it was disappointing that this was not taken into account. - Some of the rooms look noticeably tired; headboards are worn out and the backing colour is showing through, curtains were washed but not ironed, carpets looking tired, blackout curtains missing on some windows - having to pay to top up tea in the rooms seems unnecessary for a 5* hotel - there is no longer a person on the door of the hotel welcoming guests, there was in the past and this gave the hotel a very warm and welcoming feel - there are more big tour groups coming in large coaches to the hotel, this is ok but there were times when the reception was heaving with people. We felt that there was a different level of service provided depending on the company you booked with. - the spa facilities are nice but require updating eg not all jacuzzi l jets are working, the lower jacuzzi needs re-grouting because it looks a bit dirty - lots of the lighting in the hotel needs new lightbulbs - we were told over the phone before booking our trip that there would be no building work when we were visiting but when we arrived there was hammering and banging from a room beneath and this continued throughout our stay. Fortunately the hotel did provide us another nicer room which wasn???t as loud. This room appeared far better maintained than our original one. - the mini golf and tennis areas need updating (the games room has been and this is great, the addition of surfing and SUP is also fantastic) The hotel is very comfortable and certainly has a charm about it. We would return but it would be great if some of the above enhancements were implemented.