Lopesan Villa del Conde Resort & Corallium Thalasso

The resort, facilities, staff, cleanliness and pools are generally very good. The spa is also very nice - gets an extra star for this. Here are the issues: NOISE We were woken every morning at 8am and often before by cleaners dragging furniture around in rooms above/next to us or cleaners pushing the cleaning carts and vacuums along the echoing corridor or banging the lids of the carts. I really don't think it's acceptable for the cleaners to start setting up at 7.30am - 8am every morning on what should be a relaxing holiday for the guests. Maybe the above is fine if you have young kids, so you're up early anyway, but not for a young couple that just want a relaxing holiday. Lie ins are not allowed. TV No English channels on the TV (apart from the news). FOOD There is a lot of food choice but a lot of it wasn't to a 5 star standard. Meat - the steaks were good. Most other meat is left sitting around too long so is luke warm and dry/overcooked Vegetables - green vegetables (brocolli, green beans etc) were always overcooked Food temperature - almost all the food, especially breakfast items, are left to sit and go cold. Cold pancakes and cold bacon isn't nice! SUNBEDS Apparently the hotel has a policy that towels are removed from sunbeds if guests leave them unattended for an hour. We never saw this enforced. On some days we found it impossible to find 2 sunbeds in the sun without dragging sunbeds around ourselves. On two days we even looked around at 9am/9.30am (before breakfast for us) and the pools were virtually deserted, but almost every sunbed had a towel on it. It's disgusting really and the hotel should not allow this. Guests should not be allowed to put towels on sun beds before breakfast, leave and then return hours later. WIFI The wifi is fine when you're on it, but each time you move around the hotel, you then have to logon again. This involves entering your room number, surname, ticking two boxes and clicking ok. It might only take a couple minutes each time but to do it possibly 10 times a day becomes extremely tedious. RESTAURANT SERVICE The service is inconsistent. I would say 40% of the time your waiter/waitress is too busy and the service can be very slow. This is not right for a "5 star hotel". One evening we sat down and after 10 minutes of the waitress ignoring us (because she was too busy with other tables), we then went back to the front and asked to be moved tables. All in all, we did enjoy the holiday, the weather especially, but unfortunately due to all the above we will not be going back. I think the hotel is perfect for families, but as a young couple who want a quiet and relaxing holiday, it's not for us.

Firstly this is safe and very clean hotel .This is third stay at this hotel as we have always rated it , the restaurants food is exceptional. Lovely place to relax with bottle of wine . Rooms are really nice , could do with tea and coffee facilities (4 and 5 stars normally have) rooms are large plenty with walk in dressing room , bathroom with shower and bath . Although not stocked up during our visit we put it down to Covid as towels normally changed twice in the day and tea time and chocolate on bed nothing this time :( this is a observation not criticism. Jet2 call this hotel indulgence deco is great , pool lay out plenty of loungers and quiet pool . However this time towels on beds at 8 am :( we alway like the quiet terraces where we could get a sun bed later (no children) The only thing that spoiled this holiday was too many children screaming , I sound terrible they were only enjoying themselves , but it???s not for us , just want peace and quiet , sorry if this upsets people , but both previous visits there were only a few small children . Shows were good in loverly court yard , staff were very polite and helpful . We will come again but will check school holiday dates in other countries first.

Stayed 8 days at Lopesan Villa del Conde on October 2021. Visited Maspalomas/Meloneras 6 times before this, stayed at various hotels in the area. Location of Villa del Conde is pretty good near the rocky beach, nice view and a 15 min walk via beach boulevard to small central near to Faro (lighthouse). But for the swimming beach you have to walk 20 minutes from this hotel, and on a hot day it???s a hike there and back. First impression when you arrive, is wow - this place is huge and buildings are impressive. Hotel area, pool area are nice and surroundings well kept as well, especially the garden is beautiful. But the 5 star story stops there. It???s fairly misleading to rate this place as a 5 star hotel if you compare it to usual classy places like Hilton, Four Seasons, etc. Mostly you can judge this by the level of service at the hotel, but also by the quality of activities the hotel is offering. Here are listed just some of the things, why I wouldnt???t rate this a 5 star place: - Staff???s service attitude is unfortunately missing and/or it???s cold, elusive at best. There were several occasions, but for example when we arrived to watch the evening show at the plaza. You have to wait very long minutes the waiter to arrive to your table if you want to drink something (usually one does). Strangely, there is no bar open near the big plaza, its ridicilous that the nearest one is at a different floor close to reception, so it???s not close. And if you leave your table, it???s most likely gone when you come back with your drinks, this happened to more than one or two guests during our stay. And while at table - you really cannot get service easily: I lifted my hand several times and even politely stopped the passing waiter to place an order, but he just kept going, didnt even react. We waited for 25 minutes and then I had to follow one waiter all the way to the kitchen corridor and ask for drinks. Shortly after this a nervoused older man arrived to take our order, didnt even apologise when I gave feedback of our long waiting time, he didnt care. And then we waited another 10-15 minutes for our wine glasses to arrive. The show was already close to an end when we got our first drinks after 45 minutes. So as a hint for the hotel management: please recruite more waiters, or create better ordering system, open a bar near the plaza that guests can buy his/her drinks without waiting waiters to arrive. - Evening ???shows??? at the plaza. From our point of view, sadly they were mostly dull and short hit and runs (only 1,5 hours). Basically one singer or one or two music instrument players every night. There are no competitions, comedy or shows, that would little bit activate the audience. Overall I guess that these ???not very enthusiastic??? shows are aimed to senior citizens, we are a couple that are on our early forties and didnt find these shows really entertaining. There are better shows at restaurants/bars near the Faro. And there it???s way easier to get a drink as well! :) - Rooms are clean and well furnished, but little worn out and no coffee machine. The worst thing is that the doors and walls are literally like paper - you can basically hear every possible sound from the corridor and from the rooms next and above you from 6 a.m to 3 a.m., cleaning carts, steps, people talking, etc. So you need at least ear plugs if you want to have a good night sleep. There???s also no doorstep between the room outdoor and corridor (on the second night two cockroaches arrived below the door to entertain us). There are cockroaches on the hotel area as well. I guess this problem one has to just accept while travelling in the Canary Islands, but one could expect the hotel room outdoors would be proper and tight (in a 5 star place). We used a towel to block the gap between the room door and floor during the rest of our stay. - Minibar/ice box in the room. It???s the thinnest and smallest minibar box I???ve ever seen in a hotel. And it even doesnt keep cool. There???s room only for two 0.5 liter bottles, so there???s not much use for it at all. - Wi-Fi connection. It works most of the time, but it also throws you out frequently and easily. It???s enough that you???re not using the connection for 1 minute or so, and you???re automatically thrown out. And every time you have to log in again, using your username, password and accept the terms once again. Very irritating when you do it over 20+ times a day, while trying to check your whatsapps, etc. - Gym. Very low equipped, no excercise mats, no towels, dumbbells only for 1-4 kilos, plates only up to 5 kilos, odd old wooden boxes everywhere. Basically you can use the threadmill or exercise cycle and a few other things, high pull, etc. Not a kind of gym that one should expect to have in a 5 star place. - Breakfast and buffet dinner. It???s a good buffet, but that???s about it. You can find same kind of quality in many 3 to 4 star places all over the world. Good and fresh fruits. Breakfast/dinner restaurant is a crowdy and disorganised labyrinth as well, people are bumbing into each other, the whole thing should be better organized. Same thing goes with the dinner, which is also pretty expensive as a hotel buffet dinner (2 adults and 1 child = more or less 100 euros, and the price doesn???t even include the drinks). Especially compared to other good restaurants by the beach boulevard / the central. Tailored shorts and a dress shirt not enough for man to get in to hotel buffet dinner (unless you???re a teenager, then it is allowed). - A very small thing, but worth to mention due to hotels ???5 star??? profile. As a welcome drink you get a juice or sparkling wine from the lobby bar, but you cannot get/change it to a Coke or a cold beer. Funny place for hotel ???to save??? and make these kind of pedantic rules already at this point when the guest has just arrived to a 5 star hotel. So I bought a beer and passed the free welcome drink, warm juice. As a conclusion: we enjoyed our one week stay, but we would expect much more if the hotel claims it???s a 5 star place. The outlook of the hotel and the hotel area is like a 5 star place, but it really ends up there. Inside the hotel the 5 star rating doesn???t match even close, it???s more like 4- or 3+ stars. It???s one of the most expensive hotels in the area to spend your vacation as well. Will choose some other hotel next time.