ME Ibiza

Top: Breakfast buffet, valet parking, concierge Flop: It took 40 minutes and 2 reninder calls till lugage was brought to room after chexk-in, [email protected], rooftop bar - we left after not being served for 30 minutes, no beach, not enough sunbeds, not enougg pool towels, pool crowded, sunbeds @ adults area cost ???100.00/per person/day, bed sheets not changed after 3 days Disappointing & not worth the price! Definitely not a 5??? hotel!

What was meant to be a relaxing holiday did not turn out that way. Sunglasses went missing from the hotel room and when we informed the hotel staff, they just did not want to know, to the point that we asked them to check CCTV to see that my partner had the glasses the night before and they just said that there was no CCTV (when there is a camera directly outside the lift door on our floor). All they said was that it was our fault as we hadn't put the glasses in the safe. It turns out that our hotel door actually did not close properly and this was only established when on more than one occasion we returned to the room to find the door open and then more items had gone missing. We then found out that other hotel room doors had a similar problem. As our wardrobe is quite expensive, not sure that we could have put all our items in the safe! In all, staff attitude was shocking and we were wary everyday as to what we would find on our return to our room. They did fix the problem with our door, but by then, their rudeness and lack of desire to help or commiserate in any way really affected our time their. We were eventually offered a small amount of compensation (300 euros) which we refused and are now in discussion with their head office as to what has gone wrong. It will be interesting to see if their customer relations department is any better than the local staff. We love Ibiza and travel regularly, but would never stay in a Me Hotel again based on this experience.

Having this hotel branded as one of the ME hotels is damaging the ME brand. A few examples: We were allocated a room with a view of a concrete wall (room 215) and half the usual window size. On complaining to the hotel, the first response from reception was ???you can pay to upgrade to a better room type??? instead of allocating us the room type we had paid for that did not give us a view of a concrete wall. After arguing (they argue back at this hotel), we got the room that we paid for. In any other hotel you would have been upgraded for the inconvenience caused. The Manager refused to leave the confines of their office to discuss the issue despite my request. The rooms are described as ???soundproof???. This is false advertising. You can hear absolutely everything in the corridor as the doors are poorly built. On several occasions the noises of couples in rooms down the corridor rather enjoying their bedrooms travelled into our room, and other guests leaving the hotel on early flights woke us up at 5am most mornings. This morning we called security when a man screamed down the corridor at 3am. Not a hotel for you if you want a good sleep! The Manager refused to leave the confines of their office to discuss the issue - he was ???in a meeting??? At the hotel pool there is no one to help with the towels and finding a sun bed. Oh and if you want to sit by the hotel pool and don???t get up early enough, as there aren???t enough sun beds for the number of hotel guests (!), the response from the hotel is ???we have beds you can hire for the day for ???250???! I have never had such a ridiculous response - surely look after your guests first and if you have enough normal beds for everyone then offer some excellent ones for an extra charge - if you don???t have enough to fit all your existing guests then you just give them the expensive beds free of charge. It shouldn???t even need a conversation - it???s an obvious way to resolve an issue and not irritate your guests for an issue that is the hotels fault. On asking to discuss this with the hotel manager, the Manager refused to leave the confines of their office to discuss the issue (you???ll notice a theme here) and worse this time sent a heavily pregnant member of staff one assumes to stop me complaining. This member of staff defended the hotel policy and further said that all the ???250 beds were reserved so that they couldn???t give me one of these free of charge even if they wanted to. This was a lie - the pool concierge confirmed only half the beds had been reserved. Why argue with your guests - all we want is a sun bed to lie on, we didn???t care where it was or if it was an expensive one or a free one, any bed will do! They???d rather us sit on the floor with no bed and let outside guests come and pay ???250. Madness The hotel breakfast is good with good, helpful staff. The roof top bar has an excellent hostess who makes the guests feel welcome and looked after. The swimming pool is good. The 2 issues are 1) the Hotel Manager who creates all the customer service problems through the policies he is setting 2) the hotel doors that all need replacing to truly soundproof the bedrooms (or even just stop some of the noise) A disappointing experience as you can tell! On checking out we again raised our concerns, and the receptionist got a customer service manager to speak to us as the actual manager was in a briefing (!). He listened but judging by the other reviews on here no one is taking any action to fix the underlying problems of this hotel and it will sadly continue to damage the ME brand.