The St. Regis Mardavall Mallorca Resort

The St.Regis Mardavall Mallorca Resort, Spain ST.REGIS: THE GREAT ILLUSION Since more than a decade, we are member of SPG (Starwood Preferred Guest, the biggest hotel group worldwide) and The St.Regis is part of the Starwood hotel group, which is now owned by Marriott International. Reservation of a Gran Deluxe Seaview for 3 nights has been made directly to the hotel on Thursday 14 June. Over the phone, Mrs. Andrea of the reservation department of the St.Regis has been duly informed of my full name and mobile number. She communicated the reservation confirmation n??198414565. Our SPG member number has been confirmed to Mrs. Andrea via e-mail as well. We arrived from Geneva and the flight had about 3 hours delay which was communicated by telephone to the reception of the St.Regis around 18h30 of Saturday 16 June. At the checking in, Mrs Ana pretended that she knew nothing about our SPG membership. Mrs. Andrea was on holidays, her computer was not accessible and that above all it was too late (around 11h30PM) to obtain the related benefit, because we made the reservation directly to the hotel. Having expressed our dissatisfaction, Mrs. Sara called Mr. Jose who showed to us the printed list with all the persons having the family name Novelli around the world being member of SPG. While we identified our names in the list, I emphasized that a basic legal confidentiality rule has been violated here, under any latitude. They ignored my caveat. Moreover, Mrs. Ana pretended that we had to pay the bill covering our entire staying in advance. She explained that this is in compliance with the hotel policy which ??? inter alia - was never communicated to us. After a 45??? negotiation, finally they applied the SPG conditions and we went to bed. The 575 Grand Deluxe Seaview room is situated far away from the main building and one has to pass through 1 automatic door and 1 secured door which are opening inside, without any warning. We are guided by Mrs. Sarah, a trainee. It is striking the dirty carpet of the corridors. The dark blue carpet with baroque red motifs is not cleaned regularly and appropriately. It should not be that way in a 5stars GL, pretending to be the best in the island. Finally, we reached our room which has been restructured; in fact, one should know that the St.Regis is a 25 year old hotel and the age is visible around. At a first glance, the wood floor is new. However, it is unfinished; from now and then the joints between two pieces of parquet have not been fulfilled with glue. Dust and dirty are just fulfilling it. Concerning the lightening of the room, the smart lightening has not kissed the St.Regis. After several attempts, we discovered that should one be in bed and wish to shut down all the light, except those of the bathroom, the system does not allow to do it. All the lights of the bathroom are florescent. Saving led lights are undiscovered here. The wall as well as the floor of the shower is made of dark green marble and should you have the feet wet is slipping. They forgot to make it anti-slippery. The hexagonal portion of the floor, allowing the water to discard, is shaking. The shower door is not water proof. Inside the cabin shower is very dark since the only spot is partly covered by the showerhead. No need to be an architect here. Common sense people may see it immediately. The complimentary fruit was made of green apples, pears and bananas. Hard like stone. In a country like Spain, producing delicious summer fruits, like peaches, apricots, strawberry and plumbs, this appear to be just a sour joke. Next day, we went to the spa and wellness which was constructed in the year 2002 under the direction of the designer Claudio Carbone and discovered that the lines of the black marble of the floor is also dangerously slipping. He should be invited here, together with the GM Oscar del Campo, to walk around barefoot after having swam in the pool. For 3 consecutive day, we tasted the breakfast which may be qualified as boring. Same mushroom. Same potatoes. Same tomato. Only yoghurt: Danone Nature. There is no vega friendly corner. No advise of lactose or gluten free food. No allergens notice. So bon appetite sophistication. At the beach made of grass, since there is no sandy beach here, the children are everywhere, even if there is a children pool. Is this a family hotel only? One of the bed chair assigned to us was broken and the mattress need a serious and regular cleaning. We usually have dinner in the room. I usually have a vegetable soup without tomatoes (minestrone) with iberico and bread. The first evening, the room service delivered me beef broth. The second soup with tomatoes. The third, vegetable consomm??.Having informed the management of this disservice, we did not even received a note of apology. At the end, what we got at the St.Regis is a giant illusion encompassing the structure, the room, the personnel and the quality of food which we are not ready to live thorough again. Gianni and Bea Novelli, Geneva, Switzerland

A family catch up which was lovely. Really enjoyed this hotel mostly because it was fabulous from the moment i checked in but more importantly it was small enough to feel like a boutique hotel , perfect service so many thanks .

Professional staff, excellent service. Rooms are cozy, clean and well maintained. We had a room with a terrace where it???s allowed to smoke as well. The pools are good, but if you want some privacy you can go to the spa pool. Looking forward to visiting this place again!