Secrets Mallorca Villamil

We've always given Villamil a 5-star review for our previous 7 visits but on this occasion, there seemed to be a worrying trend of things not being up to the 5-star standard advertised. There seems to have been a staff changeover and our first interaction at check-in didn't go that well - more training needed and a definite lack of management systems in operation. The same can be said for the room-service, which went from brilliant to lacking, you could never be sure which. The weather was very hot and it was disappointing that the a/c would not cool the room below 21C, and after many queries we suspect this is just the limit of what the system will do - in the end it was necessary to leave the a/c on during the night and resort to earplugs. Having said that the staff continue to be very friendly and helpful, particular praise going to Adrian at the pool who was very attentive and helpful along with Paco at the Seaside grill - always a please to eat there. Reading the recent reviews there is a worrying trend that management needs to get a grip on.

Beautiful hotel in Paguera. A place with character where the staff are professional and friendly. Nothing is too much trouble for them. The rooms are lovely, clean, spacious with Ann necessary amenities including good aircon. The view overlooks the sea which is beautiful. Clientele good people made an effort in the evening to be dressed for dinner. The food was good variety however the hot plates/Bain mare did not work properly to keep the food hot. Breakfast and dinner. Great choice great selection but just not very warm. Will definitely return to the hotel.

We have been visiting the 'Villamil for 10/15 years throughout various changes of ownership. For most part they have kept the tradition and un-mistakable charm of this beautiful traditional building which, as I believe ,was once a Spanish 'nobleman's Manor..In recent years additional rooms have been built and refurbishments have taken place . which has enhanced the hotel overall. There are various grades of room, We are inclined to go for a high floor luxury room , tastefully furnished with a sea view and balcony. Must mention the 'maids' kept our room spic & span throughout There is one main resturant for breakfast and evening meal(excellent ) Al-la arte resturant, beach resturant ........ pool resturant, one of our favourites. Beautiful gardens with pool area and fabulous sea view ... I could go on and on, but jut look it up, there are so many more things on offer . As a lot of people have remarked the staff are exceptional a pecial mention for Andrew, Tom, Bony, Pablo on reception , however, all staff are excellent including the lovely 'buzz 'boys' great, The Bar staff, headed by Andrious, a gem of a man ( hope to see you before you retire ), Jesus & sebastian in the pool bar and all the excellent staff . On the Front Desk Managerment side , Tony Manager of reception, Moniux , customer relations, an in credible lady, so customer aware, nothing too much trouble, could teach the disengaged manager a thing or two and last but not least our wonderful Mirabel who is now like a 'best friend' when booking our rooms and putting our minds at rest when ( due to our age ) we have to delay our holiday through illness etc., We have over the months noticed some less than complementary reviews about 'Villamil' I can Say in our eperience, should you have a problem don't hesitate to contact the ' customer relations Manager, whoever it may be at the time, we have always found them to be most sympathetic and helpful, at this time it is Moniux ( wonderful ........ and I would also point out that you need to be specific about the room you are booking either through a travel agent or the hotel as their are quite a few different graded rooms ( as this is a traditional building )......whilst the sea view rooms and garden rooms are at the back of the hotel the front rooms are overlooking the 'Boulevard and shops but the rooms are still lovely.For us this is and always will be our 'Go to Hotel' we love everything about it , traditional, cosmopolitan, and beautiful .... see you all again in June ( god willing ) and thank you all for making our holiday as near to perfect and humanily possible ... it is appreciated .. Heather & Arthur xx