GPRO Valparaiso Palace and Spa

Situated on a hillside and in immaculate grounds on the outskirts of Palma, a short taxi ride from the old town. Large comfortable rooms, fantastic pools and a great breakfast. The hotel was very peaceful, never seemed very busy. Staff all very helpful and friendly.

We had a lovely stay recently. Rooms are a little dated but spacious and comfortable, and the views from the sea view side of the hotel are magnificent. The facilities are great, two huge outdoor pools, lovely spa. We added breakfast every day which was well worth it, huge selection & very tasty. 99% of the staff were very helpful & friendly. We had a lovely glass of cava on arrival. This would be a 5 star review but when we asked if we could check out 1 hour after the designated check out time of 12pm, we were told there would be a charge of ???30. I can understand this if we wanted to stay until the evening, but given that we spent a considerable amount of money there, and the hotel wasn't even half full, it was disappointing that a little bit of flexibility wasn't shown. So all in all a great stay but it's the little details that make a hotel worthy of 5 stars.

The hotel is situated on a hill with a commanding view of the sea and port. The check-in experience was lovely, with a glass of fizz offered and all staff being very smiley and welcoming. The room (we were in 415) had an incredible view of the sea that was definitely worth the upgrade cost. The rooms are a decent size, but getting a little tired and probably in need of an upgrade. Tea and coffee facilities are not offered as standard, but we asked for a kettle and had one delivered straight away. The pools, spa and grounds are beautiful, but again a few little points let the hotel down. For example, a few things in the spa didn't work and on the Sunday we enjoyed cocktails by the lower pool and the next morning the empty glasses were still by the sun beds (not 5* quality). Our general experience of the staff was great. Almost everyone had a smile and said hello and all requests we made we dealt with promptly, with one annoying exception. On the morning of our departure we asked if we could stay in our two rooms for 60 extra minutes - this was met with a request for us to pay ???30 extra per room. Given the rooms were not booked for that day (we checked) and that we had spent nearly ???3000 euros between us on rooms, food & drink this seemed ridiculous and again not worthy of the 5* hotel status (we have never been charged for this request at other Spanish 5* hotels like the Mirador or El Duque in Tenerife). It is understandable if you want to hang around all day, but not for 60 minutes. (We were told it would be the same even if we stayed for 30 minutes!). Little things like this take the edge of an experience and when you are paying a premium you expect some flex. We paid the ???19 per person supplement for the breakfast and it was well worth it. Loads of choice, including omelette and smoothy bars and again the staff were helpful and welcoming and the food was plentiful and really high quality. Overall, a really nice hotel, with lovely staff and great grounds. The few annoying things mentioned above did not distract from an overall positive experience, but it would be good if hotels that claim to be 5* really focus on the small things, as these are the areas that truly make the difference in a guests experience.