GPRO Valparaiso Palace and Spa

Valparaiso is our go to get away spot for excellent service and relaxation. The pools are unrivalled, salt water and huge, the spa areas are never busy and offer lots of choice. Rooms are very well equipped with fridge and coffee machine, although they only give you 1 coffee pod each, which we thought was a bit mean. Beds are super comfy and the bathroom has everything you need. If you stay at the front with a sea view it is breathtaking, you over look Palma port, you can see Bellver castle, the cathedral and the cruise ships come in! If the food offer upped its game a tad it would be 10/10

During a last minute working trip I was at Valparaiso hotel, the staff was really helpful, rooms and breakfast were top. Despite of high density tourism in this season, this was a calm place with good quality.

Visited the GPRO Valparaiso for a day after enquiring at reception about their day passes for the pool/spa and having previously stayed here whilst on business. The front of house staff were helpful and informative, and whilst waiting I noted how friendly and personable the reception service were with repeat guests. We were told on arrival to go down to the Spa area, where we were welcomed warmly and kindly by the most helpful lady who showed us around the pool and restaurant areas. She made sure in every way possible way that we had everything that we needed and that all of our questions were answered. I only wish I had taken her name to commend her to management. The outdoor pools are nothing short of immaculate and very relaxing, well kept gardens and comfortable loungers and balinese beds. A tranquil space to spend the day. Pool was the perfect temperature and the pool bar area conveniently located with helpful and attentive staff. We took lunch outside at the Mar Blau restaurant. Food was excellent, large portions and very tasty. Compliments again to the staff (Wen) who provided us with kind and efficient service. The end of the day meant us heading down to the Spa for our pre-booked one hour timeslot. Again, the staff were fantastic and helpful. The area is huge, with plenty of variety - but sadly did not live up to expectations. The whole area could do with refurbishment. The indoor pool was less than clean, broken and missing tiles, in some areas rusted, flaking paintwork on ceiling. Gave it 5 minutes and then opted to look around the other facilities. These were generally ok (some not working properly), but the whole area had an unpleasant damp and mouldy aroma which made us want to leave. On a positive note, the changing areas were clean and well appointed. We did not avail of any massage facilities so cannot comment on this. Overall, a lovely hotel that we would return to due to attentive staff and well kept outdoor areas. Having stayed here previously I would again. Don't bother with the Spa though, you will be disappointed.