GPRO Valparaiso Palace and Spa

The hotel is actually lovely, although had to pay a premium to upgrade to a front facing room. The views were amazing it has to be said. Breakfast was the highlight of my day, so much choice to suit all tastes. Eggs cooked to choice and I can recommend the omelette. I paid for breakfast to be included as part of my holiday with Jet2. Not sure if I'd have paid ???20 to the hotel to have it though. All restaurant/bar costs were a bit pricey but then again this could be due to the location as it is a little out of Palma centre. Staff nice enough and courteous any time I was greeted by them. Room was spacious and clean. I've never been in a 5* hotel (supposedly) that didn't offer free tea/coffee making facilities in your room or even water! 2 pods are complimentary, after that you have to pay. What? No price list for mini bar so I never used it. In other reviews some guests were offered cava on arrival. I wasn't! Even when my room wasn't ready and was asked to come back 3 hours later, it wasn't a good 1st impression at all to be left to get my bearings, no recommendations given of where to go and pass the time. Neither was the fact that a ???60 per day deposit/holding charge was asked for from a credit card. I'm home now 3 days and it still hasn't been returned to my account and I still await a reply from the hotel to my email asking why it wasn't put into my account immediately as I was assured it would whenever I checked out. I'll be following this up of course. The pool areas are immaculate but be prepared for private functions to be held and areas closed off to guests. The spa is not free to hotel guests also. It's ???20 to use! It should be free to hotel guests who have already paid above average for their stay. Treatments are extortionate, so needless to say I never tried any. I've stayed in boutique hotels in Barcelona many times for much less than the Valparaiso Hotel and it comes nowhere in comparison for value for money. I'll be back in Palma as it has so much to offer, but just not at this hotel.

Classic room basic for a 5 star, however sea view rooms better but at a price. Overall stay enjoyable with good staff service, experience spoiled by charges for coffee pods in room and no complementary water in room which is included at 4 star hotels, pool side prices on the high side eg 27 euros for a beefburger !

It has been while when we last time visited in Palma (around 25 years) and need to say that the atmosphere is really changed. The service and facilities (room, spa, restaurants and the pool areas) in Valparaiso Palace were at the same luxury level than in 5 stars hotels in Asia. When we arrived around 6.30 pm, the extremely friendly and helpful gentleman served cava for us and upgraded our room and even filled our classes when approaching the room. The room was excellent with a spectacular view over the Palma bay - just opposite of the Cathedral. Also, the breakfast was fabulous including wide selection in healthy options and bubbles, too. The gentleman(s) in the reception recommended and booked dinner tables for every night for us with a great success (extremely nice local places), warm thanks for the great job! The pool and the entire garden around it was absolutely amazing and especially the pool bar was totally different than usually. We also tested some treatments in the spa and can highly recommend. In our next trip to Palma, we do not even have any other options ??? this is the HOTEL needs to be stay!