Insotel Punta Prima Resort & Spa

Enjoyable 1 week family holiday beginning of October. Rated 4*+ Already booked to return in May next year in a Superior room. Taxi ???25 to the airport - use the meter or agree in advance. 30 mins. Don't use the coach as it drops off at others hotels and you miss the check-in queues on arrival by using a taxi. Stayed in 2 bedroom standard apartment. All staff very helpful and professional. Official 5* (TUI 4*+ & TA 4*) and so attracts highest rate of daily Tourism Tax per adult, pay on arrival locally, accepts Cards, ???4 per adult per day (not night), so ???64. Porter service included and very useful for a large family, the Club Car taxi took the children (and luggage) to the room on arrival :) Food and Drink fine, plenty of choice and branded alcohol included. Good Spanish DO Wine (red, white, rose) and Brut Cava by the bottle. Port, Sherry and some good Rums, i.e. Havana Club 5 years available. Best coffee from Main Showroom Bar. Only 1 a la carte restaurant open (italian) in evening not usual 3, due to season and 1 very large Buffet with 3 indoor areas and serveries (rotated to avoid overcrowding) a huge outdoor warp round terrace (best place to sit) 3 times a day with a daily changing themed dinner - which was excellent. The Italian was open for seated a la carte lunch every day so we ate there every day. Excellent. Unfortunately The 1 allowed a la carte evening visit was very very poor with burnt pizza for children and very fatty thick grissle steak entrecot and very few staff. A lot of people did not even turn up for their booked tables leaving the restaurant wierdly quiet and no music. Facilities excellent: Indoor pool and spa included plus 3 Playgrounds, Kids club and washing machines and driers (free) too. Sports all incl: Gym, Squash, mini Sports hall, Tennis, Archery, Indoor pool (28oC) and Jaquzi (30oC) and Full on Spa with another indoor pool steam room and sauna and circuits (???10 per person per day) - bargain! No heated outdoor pools at all. Very disappointing. Outdoor pools all 24oC. Could not use any of them. The children's pool at least should be partly heated. Indoor pool was a real saviour on cloudy mornings as open to children 10am to 2pm and included. Pool Towels were a real faff. Had to pay ???80 for 4 towels on arrival by card and could only change them 3 times a week at certain times and then had to refund payment card ???80 on departure. The system could be improved. We actually lost out on ??10 in the exchange rate difference in 8 days. Sea was 28oC in October and very useable in the sun at the sandy beach, 5 mins walk away. All usual facilities incl. free WC's and foot showers. Clean, clear but a lot of seaweed not cleared by council at all in 8 days. Pool bar - Good and you can order snacks sandwiches and wraps etc to takeaway to beach plus a good selection of ice creams included. Lobby bar, Grill restaurant and Aire a la carte restaurant all closed on 13 October so we missed out on these. Evening Entertainment okay as only 2 live acts in 1 week (Chinese acrobats and Michael Jackson) , rest mimed but the children enjoyed dancing to all anyway every night. The kids disco was poor with no disco music for them really and the games just did not work. The hotel needs to re-thin think the Kids evening Disco to make it work and use popular Top 40 current pop songs like, Little Mix, etc It's a great idea it just doesn't work in the current layout. Room, big, clean, fine all usual facilities plus fridge, kettle, cooker, sink, separate shower and bath. 2 x WC, Balcony. Daily towels. No toiletries though. Excellent maid service. Ideal for families, we met a few Italian lovely couples aged 25-35, no children who were immaculately dressed and it clearly was not for them. Men are required to wear trousers for dinner, quite rightly! Tip - checkout the Instotel website for full hotel details and join the Insotel loyalty Club online. Overall very good.

We had three apartments all next to each other , very spacious as my Daughter and Son have two children each so they wanted some space and these apartments were ideal .. Lots to do , the grandchildren had a wonderful time , choice of food was excellent for our fussy grandson .. We all really loved the Italian food up the hill but worth it , the children pools were good up there too , we did spend time at all the pools as all fab for us as a family.. Not to far from the beech but we didn???t spend time on it and only a small area but ok .. Entertaining was the best we have been to for a long while and our grandchildren loved it ages from 19 months , 3 , 7 and 8 ..Our granddaughter was in one of the shows in the evening she loved it and so did we ..The children could get a cocktail 🍹 as well as us adults , helping Our selves if we didn???t want to head to the bar , it was a different one each night and the non alcoholic ones were also great for my daughter in law as she was pregnant .... We could not fault our family holiday and would definitely return again 😁

We have always enjoyed our holidays at Insotel, and next year will be our 9th visit. There are many reasons why we return, but the main one is the service. The staff here are brilliant! Truly International! Too many to mention them all, however, Inga in reception comes to mind (new to Insotel this year) she has a rye humour whilst being very efficient! Hugo and the team in the Italian are always exceptionally welcoming. Zoltan, Eva, Evanlida and Abdul in the main Bar always have a smile even though they are rushed off there feet. The Hotel is well organised, the main three restaurants operating rotational opening of So that overcrowding is kept to a minimum. The Apartments are very spacious! are cleaned regularly to a good standard. The Balcony or Terrace given you an optional place to relax in the sun. You may have read other reviews ???that rooms need updating??? problems with showers etc, this was true and the Hotel has taken this on board with some stylish update of the rooms and a sympathetic eco friendly update of the existing quality furnishing. What we like best about this place is relaxed Atmosphere. However busy its so big you can find somewhere to chill. We are now retired, however in the past we have visited with are children and grandchildren all of who have returned alone!