Insotel Punta Prima Resort & Spa

We had a fantastic holiday and found this resort so family friendly - it was perfect for us with our 18 month old. Our apartment was on the ground floor in the 'yellow' section a few rows back from the sea and it was ideal as it had sun loungers which meant we could relax when our child was napping during the day. We used the "north" pools which were ideal with a young child. Never had a problem getting sunbeds - where as the pool at the south seemed to have people reserving sun loungers very early in the morning. We went all inclusive and the buffet was ideal for a family, no complaints. We ate at the Italian restaurant every day for lunch which was great and a nice change to the buffet. The only downside of our stay was that the two restaurants were full every night so we were not able to have a dinner in each one, which is what was offered in the deal. I would advise others to try and book in as soon as they check in. The bar and entertainment was good and very much tailored for children in the early evening. We found the choice of all inclusive drinks good and there was a gin bar and mojito bar from 8:30pm which was nice. The gym was spacious with only a few machines (2 treadmills) but plenty of space for weights or mat work and it was never too busy in the mornings. There is a kids club for children over 2, but we were able to accompany our child in this space which was a nice place for her to run around. The two playgrounds on site were also good. The beach is only a few minutes walk away and nice for a stroll. There is a supermarket on site but 2 supermarkets up the street which are cheaper. We ate in a local restaurant once to try some Paella and it made a nice change to the buffet. All in all, a great place and we hope to return!

Hotel location great. Food and restaurant wonderful. Staff very hard working with great customer service. Would class as a good 4 star not quite 5.star Rooms are a bit dated and in need of a refurb. Room 1702 Bedside table too wide to open wardrobe fully which was annoying. Bathroom was a bit smelly. Found it was coming from shower plug. Hotel staff sent someone round to sort it but smell came back. Found if we covered shower drain with a cloth and kept plugs in bath and sink closed it was not too bad. Air con leaked in bathroom too from ceiling. Workman sorted this in 5 minutes. Air con a bit noisy too. Ate in Italian restaurant and tex Mex. booked on arrival and only just got in. Italian was great. Tex mex not so good. Plates were hot but food only warm to cold. Really pretty beach just 5 mins away which we lived and children's pool area great fir little ones. Entertainment team were amazing. shows were exciting and kids club outstanding. Lewis and Divoletta lovely to talk to. They do a great job. Would consider going back if we got an updated room.

We booked this as the first holiday as a family after the birth of out first child. Didn???t want to fly too far, not too hot, somewhere family friendly and all inclusive so we didn???t have to worry about food and drink. The hotel is advertised as 5 star....I???ve since learned that a 5 star rating is based on the facilities on offer, not the quality of the product which I find very misleading. Yes, this hotel has a lot of facilities but let me list them and what is wrong. On arrival we checked in and were informed of a tax we needed to pay. Neither the hotel or TUI made us aware of this when booking. We were then invited to pay for the in room safe and the cost of beach towels! Not very all inclusive or 5 star. The hotel is all inclusive and serves multiple cuisines. What this means in reality? You can eat a three course meal from the Italian or tex mex restaurant once during your stay and only if they aren???t already fully booked (which they were). The rest of the time it???s buffet style served in numerous troughs, warm at best and covered in flies. After a few days of feeling like we were eating the same thing for breakfast, lunch and dinner, we started eating out in the restaurants on the beach. In terms of drinks there is a great selection but if you ask for a cocktail before they designate it an appropriate time in the day (I.e. before 20:30) you will be told its too early with a frown and offered beer or the most horrific excuse for wine you have ever tasted. The room with a view. We booked a family suite which is effectively a one bedroom apartment. It???s a good set up for a family with a lounge/diner, kitchen corner, bathroom and bedroom but that???s where the positives end. The air con was almost non existent and the temp outside was 30 degrees. Despite reporting the problem to reception the heat in the room was never attended to. The whole room is tired and in need of numerous repairs, the shower leaks, the water pressure is woeful (30 mins to run a bath for a toddler and I???m not exaggerating), the bed was rock hard, the fans made odd noises above the lowest speed setting, the front door banged in the breeze even when locked forcing us to wedge it at night, the entrance to the room had a flight of steps we had to carry the buggy up and down each day and the railings were wobbling in several places. The noise in these rooms was probably the worst thing of all. We were unlucky enough to have a family next door and below that dragged the furniture around their apartment most of the night and were outside their rooms into the early hours with children screaming. We had to keep the doors and windows closed at all times just to keep the noise to a level to allow us to sleep as a result. The hotel is situated on a steep hill, which honestly I had never considered but certainly wasn???t obvious when we booked. The entire time we stayed at the hotel, the main pedestrian path leading to all areas was used as a road by the noisy diesel vans the staff use throughout the day to perform their duties. Almost every time I walked up or down the hill I was forced to clear the path while the vans went about their business. My child was in the buggy but I witnessed several near misses with slightly older children. The gym was very large and spacious but only because it had hardly any equipment, most of which was broken and the roof leaked in the rain! And so to the worst part of the stay at the hotel.....the insects. Flies and wasps!!!! I have NEVER seen such a sight or had such a bad experience on any holiday before. When we arrived we sat inside the pool bar/restaurant at the top of the hotel. The self serve drinks machines were swarming with wasps and flies. At our table, the moment the drinks arrived we were then subjected to the same swarm, which got worse when the food arrived. It was like a wildlife documentary in Africa where I simply waved my arms around swiping at flies and wasps that were landing on me, my son and our food. Thinking this was isolated we went for our next meal and the ordeal continued. Everywhere we went on the complex we were followed by swarms of flies and wasps. I???ve since learned its actually an issue in many places in Menorca however there appeared to be no attempt to deal with the pests in the hotel. In comparison I???ve stayed in Mexico and witnessed daily spraying for bugs throughout the resort we stayed in and although there were still mosquitoes, they were few and far between as a result and I never had a fly buzzing around my food! Ill never return and I don???t tend to write reviews but my hope is I will save another poor soul from booking this place and being disappointed....we???ll bite the bullet and take the boy on a long haul flight to Mexico next time!