Insotel Punta Prima Resort & Spa

It???s wonderful to see all those positive reviews but unfortunately I need to add my voice to those recent reviews of guests who experienced very acute food poisoning at Insotel Punta Prima ??? because effectively there seems to have recently been an outbreak there. Our stay started pleasantly with the first 2 days exploring the hotel and its facilities ??? basically chilling with our toddler, we did not go out to any bars or restaurants outside the hotel. That???s about how much we enjoyed of our holiday because on the third day of our stay we were struck down with very bad food poisoning ??? all three of us vomiting and coming down with diarrhoea. From there it went downhill, with our remaining days spent being sick, cleaning up and washing off vomit, visiting the local doctor and pharmacy, then stressful visits to the Mahon Accidents & Emergencies. We asked the hotel for help, especially on the dietary side for our toddler ??? they never came back, nor did they take the least interest in our condition despite knowing we were very unwell. All they were interested in was claiming no responsibility ??? that???s how far their five star services went. Our saga continued upon return to the UK with another visit to A&E with our very sick toddler. Overall a traumatic experience, with us unwell and not being able to eat, weakened by the bug, stressed out by the condition of our sick child and running around between doctors, pharmacists and supermarkets, trying to buy something light that the kid might be able to digest before vomiting again. We suspect we caught the bug either from the food in the restaurant (not fully cooked food / buffet dishes not kept at high enough temperature) or because of the general poor cleaning standards. To expand on that last point: cleaners do not seem to use any bleach-based products that kill bugs and help prevent them spreading from room to room; they are given the task of cleaning all of the room and will clean the toilet, rearrange your toothbrushes and stow away your cutlery and dishes in the kitchenette all whilst wearing the same dirty gloves. Cleaners can easily carry bugs from one apartment to another. We have seen no evidence that the hotel has any kind of procedures to control food poisoning outbreaks ??? in any case we couldn't even see how the hotel has protected other guests from us being sick ??? no room deep clean and sanitisation, nothing at all. In summary - the hotel has nice green spaces around it but we did not get a chance to enjoy those. The food - a potential source of infection; cleaning practices ??? very risky and putting all hotel guests at risk; guest care and hotel management presence ??? non-existent. That last bit totally shocking and a complete disgrace for a (nominally) 5 star hotel.

Surely the fact that my husband and I returned to Insotel for the seventh year in a row speaks for itself. And once again the hotel lived up to our expectations, providing us with the best holiday we could ask for. As always it was lovely to be greeted by staff who we have befriended over the years. Michele, Guest Relations Manager gave us a wonderful welcome and over the course of the next ten days supplied us with new and exciting areas of the island which we explored by car. Our apartment was, as always scrupulously clean with black-out curtains which made for a wonderful sleep and an area for making tea and coffee plus tv and plenty of wardrobe space and the opportunity to spread out. Of course one of the highlights of our stay is always the meals. The restaurant provides a wonderful choice of food with special themed cuisines every night. No wonder we both came home a few pounds heavier!! Then following a fabulous dinner with wine we were treated to the entertainment which was sophisticated and very enjoyable featuring Abba and Motown tribute acts alongside a variety of other acts to suit everybody's taste. Menorca is a gorgeous little island. There is a bus stop right outside the hotel which took us to the capital, Mahon, where we enjoyed the harbour walk and also the shops and cafes. We also enjoyed our morning walk every morning before breakfast in Punta Prima and loved to listen to the crashing waves of the sea and breathe in the freshest air. So, all in all a fabulous trip yet again. And yes, we are already looking forward to returning again next year for the eighth time. In fact we can hardly wait!!!! Margery and Jeff

Stayed here 6th-13th May and had such a relaxing first holiday with our 11 month old. Has a great room 4805 with sunloungers right outside so perfect for our baby to have a crawl around outside the apartment. Was also great for us that tables in the restaurants were already set up with highchairs. Fridge and kettle in room handy. Room spotless and cleaned daily. Travel cot always made up each day and our baby's toys arranged nicely. The indoor pool was great we used it every day as outdoor ones a little chilly it being May. Loved the Italian restaurant we enjoyed sitting out on the terrace there everyday for lunch after a morning swimming. Great pizza and pasta. Enjoyed the buffet food too, better choice than some all inclusives I've been to and some really excellent desserts, enjoyed the tiramisu, rice pudding and profiteroles! Staff excellent especially the waiting staff, maids and man who greets you into the buffet restaurant. We had a lovely walk up to the fort (only took about 15 mins from the hotel and interesting seeing the big coastal villas up that way too), and to the anchor. Lovely beach, beautiful sand. Great supermarkets near the beach and a few nice bars but not too many that it feels too touristy. Lovely holiday, hope we can return one day.