Dusit Thani Krabi Beach Resort

My family & I have been staying at Dusit hotels since I was a child, not only in Thailand but other countries like Dubai & The Maldives as well. The lack of service I experienced on this trip was shocking - not even taking into account that it???s meant to be a 5 star hotel, but a Dusit hotel, known for its out of this world service. My wife is 29 weeks pregnant and at the pool after breakfast we could not order even a glass of water because the restaurant by the pool didn???t open until 11. We weren???t asking for much (1 glass of water) and we weren???t asking for anything free of charge either. My pregnant wife was thirsty and the hotel wouldn???t give us water. I had to call the lobby to ask if there was a way to get a glass of water and they repeated that the restaurant doesn???t open until breakfast. I asked if it could be brought from the breakfast restaurant and they said no because breakfast was still being served (??). So I said ???the only way to get water is to walk down the beach and order from another shop or restaurant???? And they said yes. After walking and finding a bunch of closed shops, as it was already 10:40 I (somehow still politely) asked the staff again for a glass of water for my wife and they very hesitantly gave me one asking me to sign the bill after 11. Pool towels were not provided at the pool, nor were they replaced in our rooms. It was raining all day and when requesting a pool towel they said it would take 20-30 minutes. This happened all 4 days of our trip. And it really took 20-30 minutes. Because they weren???t replaced in our rooms our only option was to sit cold and wait ages for them. Minibar was empty in the room. That wasn???t even annoying; what got us was that the bath tub was not cleaned by housekeeping. Used tissues and chocolate wrappers left on the room???s coffee table were not cleaned or thrown away by housekeeping. Things in the room like the phone had a strong smell, so to call the lobby we used our mobile phones instead. I can understand that islands like Krabi took a serious hit due to Covid, and staff at hotels have been reduced, but for a 5 star hotel under the Dusit brand to have this sharp of a drop was a little too much. To the hotel: if you have a thirsty guest please do not deny them a glass of water. It is a basic human necessity and leads to reviews like this. And please don???t agree to a sarcastic comment by your guest that they should go buy water somewhere else. It feels like the hotel has zero care for its guests and is really not a nice feeling. Lastly, probably because it???s an older resort, doors don???t close very nicely, and often with a bang. All odd hours of the night during our stay we???d wake up multiple times at night shocked by someone closing their door too hard. It was not all dark - this is not by any means an angry rant but a very honest review - I would also mention that the property is seriously beautiful. Green, lush, great for walks, and very friendly staff (even with everything that happened). There???s also a fantastic gym (much better than the usual hotel gym) equipped worth a boxing ring, steam & sauna, 2 large very nice swimming pools overlooking the sea, and a great beach.

Great hotel, nice staff, always smiles. The room with the pool was amazing and we slept with 3 small kids there. The kids all inclusive deal we booked via their website was a boom! The restaurants at the hotel are good and in valuable prices but on the street you also can find amazing choices