Dusit Thani Krabi Beach Resort

Amazing beach hotel, beautiful breeze pool, many wellness activities. Friendly staffs and foods at Italian restaurant highly recommended. Special thanks to K.Panida and K.Bank who organised and service our private sunset dinner on the beach.

Compared to my last visit in December, the hotel has clearly more guests now, which is great! Love the new and extended BeWell activities, which include now also Tai Chi. And the best is, all those activities are free for guests. Also, amazing selection of water sport. Staff remain super friendly and I can???t wait to return, hopefully beide the end of this year. Thank you all!

tl;dr This branch of dusit is mediocre. Facility : Sub par Hotel is large which is fine, but here they have no sign / direction at all. No sign, direction, building ID. Even worse, during the night they put zero effort on any lighting. If you didn't plan to stay like a week here, you definitely get lost during the night. Staff service: Mediocre Staff have a service mind and that's it. They don't know how the system works. Memberships, billing and government subsidies scheme. I have spent 1 hour just ordering 2 dishes from one of their restaurants because staff cannot validate membership properly which caused the billing to be incorrect. Then staff have zero knowledge on having to make a payment with a government tourism subsidies scheme. Upon my check-out, I was asked to pay for the room charges even though I already paid full amount for the room 1 week ahead of my arrival and I paid every in-room service upfront every single time. If this is not the 5-star hotel, I would think that this is a scam. Room: Mediocre The room seems to be freshly refurnished. It looks really nice... and that's the only plus I can give. - The garden view room is more like a deserted garden room. It is so messed up. I even found a rat on my balcony from the first night. - The toilet cleanliness is questionable, as I keep having a really big drain flies (~3 mm sized) in the toilet. - The lock to the balcony is ANCIENT, COMPLICATED and badly maintain. They leave no instruction on how to unlock them and the staff themselves don't fully know how to unlock it. I have to figured that out myself in the middle of the night. I hope that there will never be in-room fire coz I think most of the guest might not be able to leave via the balcony. - TV is like 20 inch which tiny, there is no place in 5-star hotel for such TV. - And there are insects everywhere after 3 hours since our check-in which has caught around 10+ insects including mosquito and flying termite. Breakfast : Absurd Hotel have 8 building, each one of them has approximately 30 rooms. During my stays, the deputy manager of Front Office informed me that they have nearly 100% occupancy. So it should be around 200 rooms coming for breakfast. While Dusit Krabi has 3 restaurants currently open for service, they only use one, The Mangosteen's , which have roughly around 20-40 tables. I have to waited for 10+ queue ahead of me. The breakfast line itself is very disappointing. Very limited selection for 5-star hotel. The line is roughly around 5-7 meters long. The plating of the line is very very poor. They server cheese and ham cut in the fridge that normally most street restaurant here use for Soda water. Only 4 salad dressing were offered and they don't even have the common one like salad cream or caesar dressing. Staff is not able to replenished both plate and food in time. Limoncello Italian Restaurant : Poor quality food. Pasta is passable here. Pizza is just ok not bad not great. However, they serve a really poor steak here. Poor for both the quality of the meat and the skilled of the chef. I ordered Australian Tenderloin twice, both with medium. The first night, the meat was cooked at medium properly but still tough as hell. The second night, I ordered the same thing, this time it is well done. It took them around 30-40 mins to send the new one to me. At 20.00, it arrived to me as medium-well. I already really starving so I took it, I can eat only half of them as the beef quality is poor and it is nearly well-done. I have to split out a lot of the steak coz it is way too chewy. It cost nearly 1000 THB for that tenderloin. I would pay 400THB at best, but if I have other choice, I would order something else like instant ramen or some random street food. The only plus side I can give for this hotel is facility around beach area. They have a nice beach view and A LOT OF PHOTO PROPS. Looks like they what to attract social media attention than having an actual good facility and services. This is not a production ready hotel, stay here if you want to be a beta tester. As a royal customer to Dusit Hua Hin, I trusted the Dusit brand, but this hotel does not deserve the Dusit brand at all. I will never set foot in this place ever again. Disclaimer : I already complain these issue to one of Dusit management and they told me to fully refund, but TBH that amount of money is meaningless compared to the time of my trip that I have wasted there. Moreover, they start posting around social media that they already refunded me, that's also not true. I don't really know what they are talking about but I haven't received any single dime back. I am not asking for it but their lies and PR stunts really annoys me.