Island Escape

I???ve based my review on the resort being marketed as 5* luxury escape and what I expect of 5*/luxury - a lot of the resort is still under construction which I???ll ignore for the below. We were in a pool villa and to be fair the construction didn???t interfere with our holiday at all. Pros - Food from restaurant comes super hot (temperature wise), even for room service. I really appreciated this! - Lots of resort activities for adults and kids. The fitness centre/gym isn???t ready but they have a lot of exercise activities which I thought was a great shout - The beach restaurant is really good. Service was good, food was good (the fish especially!) and it???s nice you can see the kitchen - Comfy bed, nice bathrooms and good villa layout. The decor feels very relaxing Cons - Pretty bad breakfast. Very artificial tasting juice. Bacon, pancakes and other hot food sweating in closed lid pans meaning they are soggy and tasteless, sweaty cold cuts and cheese left out in full heat, the granola was the worst granola I???ve ever had - chewy and tasteless, no toaster - they have an over coal toaster thing but it takes ages OR it burns it super quick. And for some reason the toaster is in one room but the spreads are in another. The coffee machines take forever and there are only 2 of them. Also, the plates are all plastic which just feels cheap - Service in the restaurant takes foooorever, sometimes food comes separately so one person is eating without the other - It???s everything restaurant has average food at best. Don???t try the blueberry cheesecake! - The landscaping in our Villa wasn???t that nice - less ???jungle paradise??? and more ???someone get a gardener in here ASAP??? - Privacy in the villas isn???t that great, people can see in as they are walking past - No option not to have your towels replaced daily, lots of plastic use (straws, clingfilm), minimal eco/environmental awareness - Room service isn???t cleaned up the same day and sometimes housekeeping leave dirty dishes outside the front door for even longer. Neutral - Villas come with a ???villa host??? but I wasn???t really sure what the difference between them and using reception was. Reception tended to be quicker/more receptive as you can talk face to face. Hosts seem to be on whatsapp but sometimes take a while to respond - It would be nice if they added a bookstore/library where people can leave read books and pick up new ones Overall the resort didn???t feel that ???luxurious??? to me. A 4* place maybe, but not 5* luxury

Very beautiful new hotel and amazing stuff, rooms are well furnished, pools are nice, delicious food and not bad menue, one comment only wish if they have gym..special thanks to Rosiya for all her help and her care for all details

Island Escape was a nice resort located on coconut Island. There are improvements to be made but this is given given that the hotel is still in the pre opening stages. Pros - Lovely modern hotel rooms with all amenities - Good food especially at the seafood restaurant - Easily accessible to mainland Phuket which can easily be arranged for you by the hotel (tricycle to main pier 100 THB and boat across 100 THB) or free shuttle service at the hotel. Try Laem Hin Seafood or the floating restaurant for authentic Thai food - Fareda at reception was brilliant and went above and beyond, organising a last minute trip for us to James Bond Island Cons - The service is slow, even getting a soft drink takes time - There are very limited sun lounger. Whilst this wasn???t a problem as the hotel wasn???t that busy, I can imagine in peak season this may present an issue - Towels - we often went to the pool at 9am and no towels were available until later on in the day All in all a good resort, which I would definitely recommend if you want to visit Phuket but be away from the main town.