Jumeirah at Saadiyat Island Resort

I wanted to express my gratitude for the exceptional experience my wife and I had during our recent stay at your hotel. From the moment we arrived until our check-out, the attention to detail and professionalism of your staff, especially Paul at reception, left us truly impressed. Your team's commitment to guest satisfaction is commendable. We never felt a need unmet, and your exceptional service has earned our enthusiastic recommendation to friends and family. Thank you for making our stay unforgettable.

My husband and I and our 3 children (7, 15 and 16 year olds) stayed here for a week at the end of July. We were welcomed with lovely drinks, dates and cold towels at check in. Our 2 rooms were really spacious and clean and right beside each other with sea views. We loved the sweets in our room for our kids which was a nice touch. The evening turn down service was great- chocolate, after sun and lip balm were just some of the bedside treats left for us. The beach is absolutely beautiful. Stunning views, clean sand and clear blue water. Definitely worth a swim in it and getting up early to watch the sunrise. Everyone is given a refillable water bottle on check in which keeps your water cold all day long despite the blistering heat. The swimming pools were rather small which was disappointing- especially as the adult pool was closed. But we did enjoy the daily fruit and fruit shots that were served to us poolside every day. Food was nice but we did think the allocated spend in the a la carte restaurants was too low. In some cases it will get you a main only which isn’t good compared to other hotels we’ve visited in Dubai and Abu Dhabi where you get a starter, main and dessert on their HB option. Service here at this hotel was amazing. My husband used the gum most days which was really well equipped and a good size. Everyone was so attentive and friendly. When we checked in we were advised that we had complimentary passes to The Saadiyat beach club next door with 200 AED to spend per room. We were advised all we had to do was turn up and show our room keys. We checked with concierge on 2 separate occasions who also confirmed this. This was incorrect and rather embarrassing when we were refused entry. A helpful lady at the beach club had to spend 45 minutes making several phone calls to Jumeirah Saadiyat to confirm we could access the beach club. And we didn’t get our AED spend as promised. This was disappointing and took the shine off our holiday. We enjoyed our holiday but wish we had not been given inaccurate information about the beach club. Whilst in Abu Dhabi we did afternoon tea at The Emirates Palace which was so delicious and well worth the money. We also visited The Grand Mosque which was absolutely beautiful.

We thoroughly enjoyed our recent stay. The hotel is wonderful, the staff are fantastic and the beach is sublime. We felt like part of a great family. The staff couldn’t do enough for you in a nice but not overbearing way. We’ll definitely be returning!