Waldorf Astoria Ras Al Khaimah

We stood at the hotel first week of october 2018 and three days the sea was terrible stinking like drainwater from the canal. We noticed when we hang up the bathing things at the room. Terrible smell like Toilet. Next day we checked the seawater and noticed that is was awful smelling. We asked in the Hotel but they had no idea what we are talking about. For us incredible!!! Dangerous situation because of coal bacteria. We talked to people in the plane, they stood at the Rixos Bab Al Bhar and told us exactly the same. Guys whats going on there???? Why is the sea so dirty? Also the oil stains are new! What happens? Babys are swimming in this horrible water! You should inform the guests and take care of them!!!! Very disappointed! Marie

I write this review whilst sat on our balcony overlooking the sea. We have spent 9 fabulous nights here and fly home tomorrow. I reviewed this hotel last September and we were so impressed, we could not wait to book again. This time we got a good half board deal with two drinks each with our evening meal, we also got return transfers to and from the airport- which again we could not fault. There are a few negatives compared to last year and I will get these out of the way first; Upon arriving at the hotel there was no mention of us having been guests previously ( I don’t mean to sound pompous but I think loyalty should be acknowledged) and my father-in-law surprised us by upgrading our rooms to suites.... having paid for the upgrade I was a little disappointed to find that our room was next to the lift- admittedly they are quiet but you can still hear them. The hotel was nowhere near full capacity- if this had been a free upgrade I would not have mentioned this. The ladies toilets near to the pool smelt ghastly... I think too much cleaning fluid (R7) was being used and it was overpowering, also there were no proper paper towels until the last day meaning that for 8 days toilet paper was dispensed from the auto machines and it was horrible to dry your hands on! The hotel appear to have employed photographers this year, they were around the pool constantly with a Parrot. Admittedly if you showed little Interest you were left alone but that Parrot was worked as hard as any other member of staff- I hope he/she is on the payroll!! Now to the positives- and there are many! They staff at this hotel are marvellous, they really make your holiday. Special mention to Michael who provides towels/ice by the pool. Yesterday ( Friday) I watched him be nothing but polite whilst an extremely rude guest ( yes you in the yellow shorts/blue bikini) snapped their fingers at him to come over and move their parasol all of one foot!! Nothing was too much trouble even when certain guests had clearly left their manners at home! Food was fabulous in the buffet restaurant, brilliant choice, fresh, clean and all served with a smile. Our servers were Dony, Angela and Seema- thank you! Last year I mentioned Akram- he appears to now have moved to the Azure restaurant and we did not get to speak to him this time around- I did witness how he was with other guests and he has not lost any of his charm- I really do hope the hotel managers acknowledge this and develop him as his customer service skills are second to none. Rooms were kept spotlessly clean thanks to Donabel and Deltin. All in all I don’t want to leave, this hotel is impressive and I can’t wait to return. PS: my husband was a fan of the New York time- please don’t stop Supplying this!