Ready to chat through some ideas? Our Personal Travel Planners are here to plan your perfect holiday and will be on hand from the moment you first get in touch, right through until you’re back home.
Give us a call on 01293 762400
Lines open: Monday - Saturday 9am-5.30pm
Bank Holidays : 10am-4pm
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Fill in our quick form and our Personal Travel Planners will put together your Italy holiday experience and will be in touch with you very soon.
Our team of experts love to travel. In fact, they've travelled extensively across Italy and because of this they have unparalleled knowledge of our hotels and destinations in the Citalia programme.
We really value your feedback on our holidays and service!
If you would like to get in touch, please call us on 01293 762400 or alternatively, email: [email protected].
If you have a remaining balance, you can pay towards it on our website here.
Once you have confirmed your booking either on-line or with your Personal Travel Planner, you will receive your Booking Confirmation & Invoice from us within 24-hours.
Your itinerary and final travel documentation will be sent via email a minimum of 10 days prior to your departure.*
Please note that all flights now operate an e-ticket system, and most accommodations and transfers no longer require vouchers.
We do recommend that you keep a copy of your document handy when you travel in case you need it at the airport or on arrival at your hotel.
*As we step up our efforts to minimise our paper usage and carbon footprint, we are no longer sending correspondence by post.
Your Personal Travel Planner will call you by phone 7-10 days before you travel to check we have the correct mobile number you are taking abroad.
For arrival transfers, please view your itinerary for specific information on pick up points.
For holidays to Greece, you will be handed a welcome letter by your driver which details your return transfer information. Where we have your mobile number, we will also send your departure pickup time via SMS message to you.
For holidays to Spain or Cyprus, your departure pickup time will be sent to you via SMS message where we have your mobile telephone number. You will also receive this information delivered to your hotel 24 – 48 hours before your departure.
For any other destination, for onward and/or return transfers, where we have your mobile telephone number, we will text you with your departure pick up information. You will also receive this information delivered to your hotel 24 – 48 hours before your departure
As many airlines operate different policies regarding hold baggage, we have provided the information below as a guide (updated May 2022). Should you wish to enquire about opportunities to upgrade your flight in any way, please do not hesitate contact our Customer Service department on the number stated on your itinerary.
British Airways (pre fix BA) Baggage Information
Checked luggage allowance is 1 piece at 23KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, this facility will be available shortly after paying for the balance of your holiday. Please contact the call centre to arrange this.
On short-haul flights, the ‘Speedbird Café’ is available for pre-purchase online. A limited range is available for purchase onboard in addition to a complimentary bottle of water and snack.
British Airways Club Europe (pre fix BA) Baggage Information
Your luggage allowance is 2 bags weighing 32KG each, per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, this facility will be available shortly after paying for the balance of your holiday. Please contact the call centre to arrange this.
Checked luggage allowance is 1 piece at 23KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
If you have no seat selection or standard seats booked, you will each receive one small cabin bag which must fit under the seat in front of you.
If you have booked extra leg room or up-front seating, you will each receive one small cabin bag and one additional large cabin bag that can fit in the over-head locker.
If you would like to arrange seat selection, please contact the call centre to arrange this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, please contact the call centre to arrange this.
Checked luggage allowance is 1 piece at 20KG per person.
Please contact the call centre to purchase additional luggage and sports equipment. Seats will be automatically allocated by the airline, to pre-book seats please contact the call centre to arrange this.
Airport Check In is already included with Jet2, all you need to do is arrive at the airport with your PNR Reference number and they will check you and your baggage in.
Checked luggage allowance is 1 piece at 20KG per person, which must not be bigger than 81cm x 119cm x 119cm.
A small personal bag can be taken on board which must fit under the seat in front of you.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Checked luggage allowance is 1 piece at 20KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline. Should you wish to pre-book seats, please contact the call centre to arrange this. If you buy any seat upgrade, including ‘Select Your Seat’, seat numbers can be selected as soon as your booking is confirmed.
Checked luggage allowance is 1 piece at 23KG per person.
Additional luggage and sports equipment will incur charges. Please contact the call centre if you require this.
Seats will be automatically allocated by the airline when check-in opens. Should you wish to pre-book seats, the airline may charge for this service before on-line check-in is available. Please visit Virgin Atlantic and have your airline reference to hand.
Journalists wishing to discuss a feature idea, travel trends, a press trip, or are looking for fact box information, last minute deals or would like to receive our press releases, please contact our PR Agency:
LOTUS
Contact names: Jules Ugo / Minty Woolgar / Katie Cosstick;
Email: [email protected]
Call: 020 7953 7470
Twitter: @TravelopiaPR
The LOTUS press office does not deal with marketing or advertising enquiries and only media and journalist requests to this email will be answered.
