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Contact us

Ready to chat through some ideas? Our Personal Travel Planner's are here to plan your perfect holiday and will be on hand from the moment you first get in touch, right through until you’re back home. 

Call our Personal Travel Planners on: 

01293 762400

Bookings & Payments

If you would like to get in touch with us regarding a new booking, an existing booking or to make a payment.

Opening hours:

  • Monday - Saturday: 9am - 5.30pm
  • Sunday:10am - 4pm

Pay your balance online here

Frequently asked questions

Meet your Personal Travel Planner's

Our team of experts love to travel. In fact, they've travelled extensively across the entire Sovereign programme and because of this they have unparalleled knowledge of our hotels and destinations.

Find out more about our Personal Travel Planner's
Holiday enquiries

If you have an idea of where you’d like to go or the type of holiday you’re looking for, simply fill in our one-step form telling us your thoughts. Your Personal Travel Planner will then be in touch to go through your plans, offer advice and put together a bespoke itinerary for you.

Press and Media Enquiries
If you are a journalist looking for fact box information, last minute deals, to discuss press trips, feature ideas and travel trends or to receive our press releases please contact:
Contact names: Jules Ugo / Minty Woolgar / Katie Cosstick
Email: [email protected]
Call: 020 7953 7470
Twitter: @TravelopiaPR
The LOTUS press office does not deal with marketing or advertising enquiries and only media and journalist requests to this email will be answered.
Customer Feedback
If you have already been away and would like to contact us, please contact us on:

Call us on: 03303 322162

  • Mon - Fri: 9.00am - 5.00pm
  • Saturday: Closed
  • Sunday: Closed

Email: [email protected]

If you have already made a complaint and remain unhappy with our offer the following options are available to you. ABTA's scheme for the resolution of disputes can be found by visiting or you are able to register your complaint with the European Commission Online Dispute (ODR) this can be accessed at

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What our guests think

We've been finding people their own slice of paradise for 50 years, and like to think we're pretty good at it. 
Don't just take our word for it, though - see what our guests have said about their Sovereign experience..

Read guests reviews...
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