VILA VITA Parc

Impeccable service . Social distanced seating at all times . Good choices at the restaurants. The facilities at the health centre were good using pre booked sessions . The spa facilities were excellent

Finally managed to get a week here after losing 3 holidays this year due to Covid. Expected 5 star at the Vila Vita which it clearly is not. Three stars are one each for housekeeping (the lady who cleaned our room was lovely and left it immaculate - she was the only member of staff apart from Sam on the bar terrace that we tipped), the grounds and the room all of which were excellent. Checked in early and were shown to the terrace bar for complimentary drink while room being prepared. Another couple were receiving a full information briefing from a member of staff - we got nothing. OK there is an iPad in the room for info but this takes an age to go through and not what you want to do after getting up at 4am travelling and getting into room at 1pm. After unpacking found the safe and telephone to reception not working - safe sorted but phone was not. No complimentary newspapers and no pad/pen in room. Adults only pool at Clubhouse was small and shallow with sunbeds in it so could not have a good swim and double mattress sunbeds with no headrests ridiculous likewise the ones that had them were in the shade. Blaring awful cheap pop music played all day so not relaxing at all. Pool service was poor and cocktails very weak. Breakfast was chaotic with service in the wrong order - pastries sometimes offered first, sometimes last and hot choice delivered while still eating continental. Bacon, yoghurts, cava and cereals were not on menu but we found out were available mid stay by seeing others eating - also other review correct - they cannot cook an egg especially poached and omelettes were flat and dry. We tried six different restaurants - two very good, one OK and three poor - separate reviews for each. Regarding the lack of information - we had booked lunch at Praia Dourada and decided to spend the day at the beach club after enquiring at reception and being told this was complimentary. On arrival at beach club at 11am (shuttle from hotel was very good and driver very entertaining) we selected a double sunbed whereupon a member of staff rushed over and told us we could not have it as it was reserved (no sign) so moved to another and he asked for 75 euros for the day!! We told him we were residents and had lunch booked but he insisted it was 75 euros so we moved to other uncomfortable public beds nearby. At lunch we complained to the waiter and he told us the club beds were free if you spent 75 euros on food/drink - we spent over 100 Euros but all beds had gone! This info is NOT on the beach club info on the iPad in the room either. In general drinks, wine and food were extortionately overpriced. I was comparing this to one of our regular hotels Seaside Grand Hotel Residence in Maspalomas which is 100% 5 star, around the same price per night BUT includes a superb five course dinner by Michelin chef each night, amazing breakfast, great cocktails, reasonable wine list, free newspaper each day, free water by pool/chilled fruit, hot drink/juice trolley by pool from early morning for pre-breakfast swim, L-Occitane products in bathrooms, comfortable sunbeds, complimentary afternoon tea etc plus classy relaxing live music each evening from 8 to 10pm. I don't mind spending a lot of money on holidays/food/wine etc but I expect to get what I pay for - we go to the Maspalomas twice a year and same hotel in Dubai every year and were hoping to find another excellent venue for our regular 4th holiday - it will not be the Vila Vita!!