Red Level at Gran Meliá Palacio de Isora is located in Guia de Isora, one of the most beautiful natural areas in the Canary Islands. This stunning resort boasts lush gardens, an infinity pool and a wide choice of bars and restaurants where you can savour unforgettable meals in candlelit courtyards. The Red Level is an exclusive area providing luxury rooms and enhanced levels of personal service for adults. Guests can enjoy a private swimming pool, Red Level lounge and butler service as well as preferential bookings for restaurants and activities. A Red Level service for families is also available with suites located in the main hotel, Gran Meliá Palacio de Isora.
Additional benefits include; one water ritual at the Spa by Clarins per person per stay, an ironing service (two items per day), personalised reception, exclusive access to the Red Level lounge where water, tea and coffee are served throughout the day, access to all of the resorts facilities, 24 hour room service and private valet parking.
Red Level for families
Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
- An exclusive deluxe area for adults
- Preferential benefits including access to Red Level Lounge
- Spa with Clarins® treatments
- Use of existing resort amenities including seven pools
- Exclusive fine dining experience at La Terrace
Red Level at Gran Meliá Palacio de Isora is for adults only, however children may be present at the main hotel, Gran Meliá Palacio de Isora. Hotel child prices apply to ages 2-11 years.
The hotel has 98 rooms and 4 villas.
Added value
Room discount
Save up to 40% on the hotel price for holidays between 20 June - 31 October 2018.
Board offer
Guests can enjoy reduced full board rates for holidays between 20 June - 31 October 2018
Early booking discount
Save up to 35% on the hotel price for holidays between 01 November 2018 - 30 April 2019 booked by 30 September 2018. Please call our Trusted Advisers for more information.
Family offer
The first child stays free when sharing with 2 adults for holidays between 20 June - 31 October 2018.
The first child stays free when sharing with 2 adults for holidays between 01 November 2018 - 30 April 2019 booked by 30 September 2018.
Honeymoon offer
Honeymooners staying a minimum of 5 nights will receive a bottle of sparkling wine & fruit in their room upon arrival, dinner for 2 (drinks not included) and a complimentary room upgrade to a superior room (subject to availability). Honeymooners must not have been married for longer than 2 months and will need to provide a copy of their marriage certificate on arrival.
Please note not all offers are combinable.
Facilities
Bars & Restaurants
Club Ocean
This à la carte restaurant offers the finest Italian ‘avant-garde’ cuisine with unbeatable sunset and moonlit views of the neighbouring island of La Gomera.
Open: Dinner
The dress code is Resort Upscale for dinner (elegant t-shirts or polo shirts, trousers or jeans, dresses or skirts for women or similar. No swimwear, cut-off shorts or informal t-shirts. Shoes are mandatory.) The restaurant is available for half board and full board guests.
Oasis Pool Grille
Situated alongside one of the stunning resort pools, this à la carte restaurant serves Mediterranean Spanish cuisine, such as grilled meats, fish, seafood and rice dishes.
Open: Lunch and dinner
The dress code is Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts or similar. No swimming costumes or cut-off shorts. Shoes obligatory). Resort Upscale for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses or skirts for women or similar. No swimming costumes or cut-off shorts or informal t-shirts. Shoes are mandatory.) The restaurant is available for half board and full board guests, excluding the 'Fish Market' section of the restaurant.
Pangea
Sample cuisines from all over the world at the hotel’s fine dining buffet, with show cooking where chefs will freshly prepare your dishes to order.
Open: Breakfast, lunch (in season), and dinner
The dress code is Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts or similar. No swimming costumes or cut-off shorts. Shoes are required). Resort Upscale attire must be worn for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses or skirts for women or similar. No swimming costumes or cut-off shorts or informal t-shirts. Shoes are mandatory.) The restaurant is available for half board and full board guests.
Market Grill
This open air restaurant offers delicious snacks and salads throughout the day, the perfect refreshments served right beside the beautiful infinity pool.
Open: Lunch
The dress code is Informal for snacks and lunch (bathing costumes allowed if covered up. Ladies: blouse and skirt, wraparound skirt, pareo, etc. Gentlemen: t-shirt and shorts.) The restaurant is available for half board and full board guests.
Nami Asian Bistro
Enjoy three experiences at this à la carte Japanese restaurant, including sushi show cooking, teppanyaki tables, and bistro dining.
Open: Dinner
The dress code is Resort Elegant, which includes long-sleeved shirts and long trousers for men, dresses or skirts for women. No shorts, jeans, tennis shoes, t-shirts with logos or informal t-shirts.
RedLevel adult only guests on half board and full board can dine here. RedLevel family guests will receive 30% discount on the menu prices.
DÚO
Specialising in creative cuisine and flambé cooking, DÚO offers two experiences under one roof, both fine dining, and a more casual tapas and wine bar.
Open: Dinner, closed on Tuesdays and Wednesdays
The dress code is Resort Elegant (long-sleeved shirts and long trousers for men, dresses or skirts for women. No shorts, jeans, tennis shoes, t-shirts with logos or informal t-shirts).
RedLevel adult only guests on half board and full board can dine here. RedLevel family guests will receive 30% discount on the menu prices. Families can dine here on a Friday and Saturday.
La Terrace
The exclusive, adults only restaurant is available to Red Level guests and specialises in fondues, which can be enjoyed in a relaxed, open-air environment.
Open: Dinner, closed on Mondays and Tuesdays
The dress code is Smart Casual (long sleeved shirts and long trousers for men, dresses or skirts for women or similar. No shorts, sports shoes, t-shirts with logos or informal t-shirts.) This is an adults only restaurant. RedLevel adult only guests on half board and full board can dine here. Guests with children will not be able to dine at La Terrace.
Red Level Lounge
Exclusive to Red Level guests, the Red Level Lounge serves teas, coffees, and mineral water throughout the day.
Open: 07:00 – 23:00
Lotus Bar
Situated in the main reception area, the Lotus Bar is the perfect place to relax and start your holiday with a refreshing cocktail.
Nami Bar
Take a seat at the Nami Bar before your reservation in the restaurant and unwind with a delicious, Asian-inspired cocktail.
This bar is available for half board and full board guests.
Pool Bar
You needn’t stray too far from the comfort of your sun lounger in pursuit of refreshment with the Pool Bar.
Club Ocean Bar
For sunset views and a chill-out atmosphere, head to the Club Ocean bar.
Lava Disco
If you’re in the mood to dance the night away to all the latest music, head to the Lava Disco.
Open: dependent on season and demand
Nemos Lounge
A relaxing bar specialising in the finest, top-shelf labels, and quality live music performances including singers, piano and fusion musicians.
Areia Beach Bar
Find peace and tranquillity at the Areia Beach Bar, as you sip on an expertly crafted cocktail and watch the waves lazily roll in.
Liquid Garden
The Liquid Garden is exclusively for adult Red Level guests, and is located in the Red Level gardens by the seafront and offers breakfast, lunch and cocktails. In the late afternoon there is a one hour open bar available. RedLevel adult only guests on half board and full board can dine here.
Beach & Pools
Swimming Pools
Red Level guests benefit from the peace and tranquillity of an adults-only pool, complete with pool concierge service, a variety of complimentary sunscreens, Spa by Clarins cold towels, refreshing water vaporisers, newspaper, magazines, books and board games.
There are an additional four adult swimming pools, two children’s pools and a baby pool available in the hotel grounds.
Playa La Jaquita Beach
The Red Level at Gran Meliá Palacio de Isora hotel leads down to the beautiful black sands of Playa La Jaquita, a naturally volcanic beach.
Spa & Wellness
Spa by Clarins
Unwind from the stresses of modern life in the onsite Spa by Clarins, where you can indulge in some well deserved pampering. For over 60 years, Clarins have been perfecting the perfect blend of innovative plant-powered products and the art of Clarins Touch. Treatments available include massages, body treatments, facials, and treatments specifically designed for men. Guests can also take advantage of the full range of wellness facilities such as the hydrotherapy pool, hydromassage, sauna, herbal steam room with chromotherapy, bi-thermal foot bath, essence showers, and the Zen meditation area.
Red Level guests can enjoy one free Water Ritual per person per stay.
Activities & Entertainment
Sports
Take advantage of an extensive range of activities, including Cardio Combat, Cardio Blast, Aerobics, Pilates, Yoga, Tai-Chi, Zumba, Water Zumba, Archery, Spinning, Kwik Cricket, and Dance Classes.
Workshops
Learn a new skill at one of the expertly-led culinary classes, including the Sushi Workshop, Wine Tasting, and Cocktail Workshop.
About the location
Secluded and peaceful, a holiday to Guia de Isora is where you take a step back from the world. The springboard to Tenerife’s natural wonders, the resort has Mount Teide’s national park on its doorstep and a beautiful rugged coastline. The rocky outcrops, underwater craves and pristine waters are the perfect spot for scuba diving, while Playa de San Juan offers a more typical Canarian beach with a colourful seafront promenade. Golfers are in luck – Guia de Isora is around half an hour’s drive from the spectacular ABAMA Golf Course, which sprawls for almost four miles past 22 lakes, waterfalls and white-sand bunkers, with stunning sea views from the greens.
Transfer time
35 minutes from Tenerife South airport
Red Level Double Deluxe
Max 3 adults
Red Level Double Deluxe rooms measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.
49m²
Red Level Double Deluxe Lateral Sea View
Max 3 adults
Red Level Double Deluxe Lateral Sea View rooms measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.
49m²
Red Level Double Deluxe Lateral Sea View With Whirlpool
Max 3 adults
Red Level Double Deluxe Lateral Sea View rooms with whirlpool measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.
49m²
Red Level Double Deluxe Sea Front With Whirlpool
Max 3 adults
Red Level Double Deluxe Sea Front with whirlpool measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities. These rooms enjoy panoramic views of the Atlantic Ocean.
49m²
Red Level Double Deluxe With Terrace And Whirlpool
Max 3 adults
Red Level Double Deluxe with Terrace and Whirlpool rooms measure 89m² including a spacious outside area with views of the Red Level pool or gardens. The terrace is equipped with sun loungers and a seating area.
89m²
Master Suite Red Level - Families
Max 3 adults, 1 child
Family Master Suites Red Level are elegant in design and feature a bedroom with en suite and a large separate lounge with sofabed and dining table as well as a furnished private terrace. The bathroom boasts a bathtub and separate rain shower. Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
68m²
Master Suite Lateral Sea View Red Level - Families
Max 3 adults, 1 child
Family Master Suites Lateral Sea View Red Level are elegant in design and feature a bedroom and a large separate lounge with sofabed and dining table as well as a furnished private terrace. The bathroom boasts a bathtub and separate rain shower. Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
68m²
Master Suite Two Bedroom Red Level - Families
Max 3 adults, 1 child
Family Two Bedroom Master Suites Red Level are elegant in design and feature two bedrooms with en suites. There's also a large separate lounge and dining table as well as two furnished private balconies or terraces. Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
116m²
Sovereign Experiences
Combining Far Eastern influences with Western luxury, the Hotel Botanico is beautifully unique, and a proud member of The Leading Hotels of the World.
Just one and a half kilometres from the resort centre, Hotel Botanico is an ideal base for exploring the delights of Puerto de la Cruz, but it may prove difficult to leave this tranquil paradise.
View the Hotel Botanico
Based on 1419 traveller reviews
84% of travellers recommended this hotel
Travellers Ratings
Excellent
1123
Very Good
189
Average
65
Poor
28
Terrible
16
Reviews
“ Understated luxury
Paul T, Manchester
Sep 11 2018
We spent a fabulous fortnight in this hotel enjoying great food, good service and mostly hot sun - we weren't to know the UK was about to experience its hottest ever summer!!!
The taxi deposited us...
We spent a fabulous fortnight in this hotel enjoying great food, good service and mostly hot sun - we weren't to know the UK was about to experience its hottest ever summer!!!
The taxi deposited us outside the Red Level front door steps. it felt wrong somehow being turfed out in the road, but the taxi driver knew what he was doing, and as if from nowhere, RL staff appeared and ushered us into the RL lounge and reception where we were quickly offered fizz and fresh orange juice. Check in was 'leisurely' especially considering that I had already checked in online, but we eventually got shown to our room - seemingly miles away in the RL building. We asked to be moved as it really was distant from anything, and the 'side' sea view not as good as we would have liked. RL Reception were excellent and arranged for us to view another room the next day which we did, and changed rooms for one with an excellent 'side' sea view - something for other guests to be aware of - not all 'side' sea views are the same.
The rooms themselves are excellent though, nicely designed and spacious with a balcony which, depending in its location, may of may not get the sun, or have a view! Our butler, Lucas, sorted out the move and made sure we had everything we needed. On arriving at our new room I discovered that out suitcase wouldn't open! The combination lock had frozen somehow. We contacted RL reception who sent up a technician who broke into to suitcase so that we could unpack, but the lock was now damaged beyond repair. Superb service - Thank you technician whose name I didn't get.
Anyhow, logistics aside, we needed sustenance and ate at La Terrace that first evening, and it was delicious, with really good service. Fabulous steak, lobster, and I had the salmon starter. We ate there several times and were never disappointed. The Fish market was excellent too as was Duo - a real must to dine in. We were disappointed in the Italian restaurant Ocean - it was busy, staff were distracted and the food was distinctly average.
Lounging in the grounds, or by the pool was so relaxing and luxurious especially since we were in the RL Adult section so no kids, which is why we booked there in the first place. Happy hour each day signaled the beginning of the evening, the end of sunbathing, and each evening at 6 we assembled for fizz, cocktails, beers or orange juice and little snacks and finger food. All good! As was breakfast at the start of the day - individually prepared cooked breakfasts - Omlettes, poached, scrambled eggs with bacon, smoked salmon, whatever. All served by Peter, who greeted us each day with a smile, but never anticipated our order, which we appreciated, as we chose something different every day!
The RL lounge even put on a tea-time snack of mainly sweet stuff like mini cakes and cookies or ramikins of M&Ms.
All in all, we had a superb stay. We were well looked after by excellent staff. We ate exceptionally well and relaxed in style!
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“ Five star relaxation
MrW63_12, Dumfries, United Kingdom
Sep 09 2018
Just returned from a week at the Gran Palacio de Isora staying in the red level section. If it's peace and quiet your after this is the place to go. Myself and my wife were looking forward to just...
Just returned from a week at the Gran Palacio de Isora staying in the red level section. If it's peace and quiet your after this is the place to go. Myself and my wife were looking forward to just chilling out and doing very little, the staff are all very friendly and attentive without ever being intrusive, no request of them seemed too much trouble. As with most Hotels there are always a few noisy guests who need the urge to tell the world about their house size and every holiday they've been on for the last 20 years, but because of the size of the grounds and the fact there are more than enough sun beds etc to go around this is a problem easily avoided.
Because we were on a bed and breakfast deal we only ate in Hotel on a couple of evenings, the Terrace has a great choice of menu and nice atmosphere with beautiful views over the Ocean.
Bedroom was always spotless, we did have an issue with our shower that never did get resolved with it leaking water into the bathroom but nothing major, it just meant we went through a lot of towels wiping up the water.
Evening entertainment was good in the bar areas , possibly a bit easy listening but not so loud that it interfered in conversation.
Pool bar staff were great a couple of stars being Elisabeth and Estannia, very much a dream team who kept hings at a higher level when they were on. Breakfast was varied and tasty again Patricia was a favourite with us.
A holiday we will repeat, outstanding job by all at the Hotel.
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“ Some really nice features to this hotel
chocoholic1983, Nootdorp, The Netherlands
Sep 06 2018
RedLevel is a separate part of the enormous Gran Melia Palacio de Isora. Over here you can enjoy some really comfortable loungy sun beds in the garden with a pretty view of the ocean. (Unfortunately...
RedLevel is a separate part of the enormous Gran Melia Palacio de Isora. Over here you can enjoy some really comfortable loungy sun beds in the garden with a pretty view of the ocean. (Unfortunately sometimes other hotel guest try to benefit from the RedLevel luxury, because you can just walk in)
The breakfast is really nice with a rich buffet and also ?? la cart dishes. They have nespresso coffee, so the coffee is always good. (A bit of a disappointment to see that they only offer cheaper fake nespresso to use with your nespresso machine in the room)
You can also make use of all the restaurants of the Gran Melia resort. But in my opinion the price/quality ratio is not justified.
The food in the special RedLevel restaurant for dinner (La Teracce) is really good. (Try the grilled octopus as a starter!) But also certainly not cheap.
Another disappointment were the Bali beds. They have quite a lot of those and they really look very comfortable and luxureous, but guess what...?! They charge you extra for this. So most of the time these beautiful Bali beds are just empty. That???s a shame.
Other good points:
Unlimitted free bottles of (sparkling) water
Unlimitted free nespresso coffee
Free use of sun lotion (no Clarins although they???re saying that they offer Clarins)
They come by with a little fruit snack during the day.
Sometimes they offer a small fruit smoothy.
The rooms are pretty and have a nice vibe.
The staff is very friendly and helpful.
They seem to spend enough resources on the music entertainment. There were some really nice performances.
The garden areas are very well maintained. Almost all restaurants are very nicely decorated and have a nice atmosphere.
In a lot of hotels they struggle with all the annoying guests trying to reserve sun beds as soon as they wake up. (Some even get up extra early for this)
But in this hotel they are very strict on it and that???s absolutely a good thing. You cannot reserve a sun bed before 10:00. If you do so and you leave, your towels and personal items will be removed.
In the garden area they should pay more attention to cleaning up empty coffee cups and glasses.
Also some stairs were never cleaned and the gym was also not cleaned every day.
There???s not a whole lot to see in the direct environment.
All in all,... a very nice hotel with great potential. Just have to work on a few points and then they???ll be excellent.
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“ Gran melia 5* luxury you can afford
johnmcfarlane63, London
Aug 27 2018
Wow
This has to be one of the top hotels in Spain I put it on a level with the Atlantis Dubai
Food choices better food better rooms better pools better layout better
I recommend to all couples...
Wow
This has to be one of the top hotels in Spain I put it on a level with the Atlantis Dubai
Food choices better food better rooms better pools better layout better
I recommend to all couples & all families
Take a look
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“ Fabulous 5* hotel
Kazdaz64, Hastings, United Kingdom
Aug 26 2018
Came home today after having a week in this beautiful hotel . All the staff we found to be 100% helpful, polite and attentive . Walfrindo & Estefani are just two names that gave there all around the...
Came home today after having a week in this beautiful hotel . All the staff we found to be 100% helpful, polite and attentive . Walfrindo & Estefani are just two names that gave there all around the pool area. Rosina and another lady, both very helpful when I asked them about a query I had, friendly service .
The Pangea buffet meal is around ???42 each , incl house beers , wines etc. Different theme each night . You have to book up most of these restaurants as they are popular as you are limited outside of the hotel as to where to eat. Couple of nice restaurants just along the prom at a good price , apart from that you would have to have a taxi ride to the town. Good activity of aqua fitness etc each morning and other water activities , very much enjoyed taking part as did men and children , not just the ladies .
On the red level we had so many extras to make our stay feel like a 5*, turn bed down service, water , hot drinks throughout the day by the pool, fruit kebabs , smoothies , all offered each day.
The maids all worked very hard to keep your room and the hotel very clean .
Would definitely return. Wonderful time of pampering we had.
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