Red Level at Gran Meliá Palacio de Isora is located in Guia de Isora, one of the most beautiful natural areas in the Canary Islands. This stunning resort boasts lush gardens, an infinity pool and a wide choice of bars and restaurants where you can savour unforgettable meals in candlelit courtyards. The Red Level is an exclusive area providing luxury rooms and enhanced levels of personal service for adults. Guests can enjoy a private swimming pool, Red Level lounge and butler service as well as preferential bookings for restaurants and activities. A Red Level service for families is also available with suites located in the main hotel, Gran Meliá Palacio de Isora.
Additional benefits include; one water ritual at the Spa by Clarins per person per stay, an ironing service (two items per day), personalised reception, exclusive access to the Red Level lounge where water, tea and coffee are served throughout the day, access to all of the resorts facilities, 24 hour room service and private valet parking.
Red Level for families
Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
- An exclusive deluxe area for adults
- Preferential benefits including access to Red Level Lounge
- Spa with Clarins® treatments
- Use of existing resort amenities including seven pools
- Exclusive fine dining experience at La Terrace
Red Level at Gran Meliá Palacio de Isora is for adults only, however children may be present at the main hotel, Gran Meliá Palacio de Isora. Hotel child prices apply to ages 2-11 years.
The hotel has 98 rooms and 4 villas.
Added value
Room discount
Save up to 25% on the hotel price for holidays between 20 June - 31 October 2018 when staying in a Master Suite.
Save up to 35% on the hotel price for holidays between 20 June - 31 October 2018 (excludes stays in a Master Suite).
Board offer
Guests can enjoy reduced full board rates for holidays between 20 June - 31 October 2018
Family offer
The first child stays free when sharing with 2 adults for holidays between 20 June - 31 October 2018.
Honeymoon offer
Honeymooners staying a minimum of 5 nights will receive a bottle of sparkling wine & fruit in their room upon arrival, dinner for 2 (drinks not included) and a complimentary room upgrade to a superior room (subject to availability). Honeymooners must not have been married for longer than 2 months and will need to provide a copy of their marriage certificate on arrival.
Please note not all offers are combinable.
Facilities
Bars & Restaurants
Club Ocean
Opening Times:
Open for dinner
Dress Code:
Resort Casual for breakfast and lunch (t-shirts or polo shirts, dress shorts or jeans, sundresses or skirts or similar. No swimsuits or cut-off shorts . Shoes are mandatory).
Resort Upscale for dinner (elegant t-shirts or polo shirts, trousers or jeans, dresses or skirts for women or similar. No swimwear, cut-off shorts or informal t-shirts. Shoes are mandatory)
Enjoy fine views and a relaxed atmosphere in this à la carte restaurant serving scrumptious Italian cuisine.
Nami Asian Bistro
Opening Times:
Open for dinner
Dress Code:
Resort Elegant: long-sleeved shirts and long trousers for men, dresses or skirts for women. No shorts, jeans, tennis shoes, t-shirts with logos or informal t-shirts.
Asian bistro serving delicious Japanese specialities with sushi show cooking and teppenyaki tables.
Oasis Pool Grille
Opening Times:
Open for lunch and dinner
Dress Code:
Resort Casual for breakfast and lunch (t-shirts or polo shirts, dress shorts or jeans, sundresses or skirts or similar. No swimsuits or cut-off shorts . Shoes are mandatory).
Resort Upscale for dinner (elegant t-shirts or polo shirts, trousers or jeans, dresses or skirts for women or similar. No swimwear, cut-off shorts or informal t-shirts. Shoes are mandatory)
Poolside à la carte dining with fresh fish, seafood and meat from the grill.
Pangea
Opening Times:
Open for breakfast, lunch (seasonal) and dinner
Dress Code:
Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts or similar. No swimming costumes or cut-off shorts. Shoes obligatory).
Resort Upscale for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses or skirts for women or similar. No swimming costumes or cut-off shorts or informal t-shirts. Shoes obligatory)
Buffet style restaurant with show cooking serving international cuisine from all corners of the globe.
Duo
Opening Times:
Open for dinner
Dress Code:
Resort Elegant: long-sleeved shirts and long trousers for men, dresses or skirts for women. No shorts, jeans, tennis shoes, t-shirts with logos or informal t-shirts
A restaurant with two concepts, fine dining and a tapas and wine bar.
Market Grill
Opening Times:
Open for lunch
Dress Code:
Informal for snacks and lunch. Bathing costumes allowed if covered up.
An open-air restaurant serving grilled meats and fish, snacks and salad.
La Terrace
Opening Times:
Open for dinner
Dress Code:
Smart Casual: Long sleeved shirts and long trousers for men, dresses or skirts for women or similar. No shorts, sports shoes, t-shirts with logos or informal t-shirts.
For the exclusive use of Red Level adult guests, La Terrace specialises in fondues and has an open-air dining area.
Restrictions:
Adults only
Red Level Lounge
The Red Level Lounge is for the exclusive use of Red Level guests. The lounge offers guests tea, coffee and water all day long with the added benefit of an hour long open bar in the late afternoon.
Lotus Bar
The Lotus Bar is located in the main reception and is the perfect location to unwind.
Nami Bar
Located in the Nami Asian Bistro, the Nami Bar serves guests a variety of alcoholic and soft drinks.
Pool Bar
No need to walk far from your sun lounger, the Pool Bar serves drinks and snacks during the day.
Half & Full Board
Guests on half board will receive breakfast and dinner and guests on full board will receive breakfast, lunch and dinner.
Guests will be able to dine in the following restaurants:
La Terrace (adults only - Red Level area)
Club Ocean
Oasis
Market Grill
Nami
Duo
Pangea
Guests with children will not be able to dine at La Terrace.
Beach & Pools
Swimming Pools
The Gran Medlia Palacio de Isora has six swimming pools including two pools for children.
An additional adults' only swimming pool is available for Red Level guests.
Beach
On the hotel's doorstep is the unique volcanic black sand beach where guests can relax.
Spa & Wellness
Spa
Rejuvenate and relax at The Spa by Clairns®. The treatments are exclusive to Clairns® and offer options such as facials focused on plant extracts and innovating massages. The Spa by Clairns® has a sauna, herbal steam room, essence showers, hydromassage, bi-thermal foot bath and hydrotherapy pools.
Guests can also take advantage of the fitness centre, which comes equipped with cardio and weights machines, plus there are a rang of group exercise classe including yoga, yoga-lates, spinning and pilates.
Activities & Entertainment
Sports
During the day adults can participate in sports such as kwik cricket, archery, tennis and football.
About the location
Secluded and peaceful, a holiday to Guia de Isora is where you take a step back from the world. The springboard to Tenerife’s natural wonders, the resort has Mount Teide’s national park on its doorstep and a beautiful rugged coastline. The rocky outcrops, underwater craves and pristine waters are the perfect spot for scuba diving, while Playa de San Juan offers a more typical Canarian beach with a colourful seafront promenade. Golfers are in luck – Guia de Isora is around half an hour’s drive from the spectacular ABAMA Golf Course, which sprawls for almost four miles past 22 lakes, waterfalls and white-sand bunkers, with stunning sea views from the greens.
Transfer time
35 minutes from Tenerife South airport
Red Level Double Deluxe
Max 3 adults
Red Level Double Deluxe rooms measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.
49m²
Red Level Double Deluxe Lateral Sea View
Max 3 adults
Red Level Double Deluxe Lateral Sea View rooms measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.
49m²
Red Level Double Deluxe Lateral Sea View With Whirlpool
Max 3 adults
Red Level Double Deluxe Lateral Sea View rooms with whirlpool measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.
49m²
Red Level Double Deluxe Sea Front With Whirlpool
Max 3 adults
Red Level Double Deluxe Sea Front with whirlpool measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities. These rooms enjoy panoramic views of the Atlantic Ocean.
49m²
Red Level Double Deluxe With Terrace And Whirlpool
Max 3 adults
Red Level Double Deluxe with Terrace and Whirlpool rooms measure 89m² including a spacious outside area with views of the Red Level pool or gardens. The terrace is equipped with sun loungers and a seating area.
89m²
Master Suite Red Level - Families
Max 3 adults, 1 child
Family Master Suites Red Level are elegant in design and feature a bedroom with en suite and a large separate lounge with sofabed and dining table as well as a furnished private terrace. The bathroom boasts a bathtub and separate rain shower. Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
68m²
Master Suite Lateral Sea View Red Level - Families
Max 3 adults, 1 child
Family Master Suites Lateral Sea View Red Level are elegant in design and feature a bedroom and a large separate lounge with sofabed and dining table as well as a furnished private terrace. The bathroom boasts a bathtub and separate rain shower. Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
68m²
Master Suite Two Bedroom Red Level - Families
Max 3 adults, 1 child
Family Two Bedroom Master Suites Red Level are elegant in design and feature two bedrooms with en suites. There's also a large separate lounge and dining table as well as two furnished private balconies or terraces. Rooms for families are located in the main hotel, Gran Meliá Palacio De Isora. Children cannot use the facilities in the Red Level, however families can enjoy a host of benefits from the Red Level service. These include; Red Level family concierge, free drinks for children in the family lounge, a water ritual for the whole family at the Spa for kids (5 years and over), free paddle tennis and tennis, Nespresso® coffee machine, microwave, one free family minibar on arrival, ironing service (up to 2 items a day), preferential bookings for all activities and restaurants, personalised and exclusive check-in for Red Level families, welcome drinks and gifts for children, bathrobes, slippers and bathroom amenities for children, family DVD menu, video console and games (on request), turn down service for children with milk and biscuits and babysitting service on request. Parents have access to the Red Level pool and lounge (18 years and over) as well as the Red Level open bar between 18:00 - 19:00.
116m²
Based on 1382 traveller reviews
84% of travellers recommended this hotel
Travellers Ratings
Excellent
1092
Very Good
186
Average
63
Poor
28
Terrible
13
Reviews
“ Highly recommend
EuroTraveller1991, London, United Kingdom
Jul 21 2018
Clean room (albeit a bit small), and I???d definitely recommend the Red Level access. You will have access to a huge pool (no crazy loud kids bouncing about), separate checkin/out area with an arrival...
Clean room (albeit a bit small), and I???d definitely recommend the Red Level access. You will have access to a huge pool (no crazy loud kids bouncing about), separate checkin/out area with an arrival of prosecco.
All staff are attentive, well trained and very pleasant.
There was a happy hour every night with a special cocktail on offer, lots of delicious snacks to choose from, plus live music - it was a great scene setter in the sunshine.
Would highly recommend this hotel.
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“ Excellent stay
WeddingPlannerUK, London, United Kingdom
Jul 18 2018
Great food, even the buffet was quite good which is rare at these larger resorts.
Beautiful resort and lovely staff.
Well worth the Red Level for the extra touches and lovely quieter, adults only...
Great food, even the buffet was quite good which is rare at these larger resorts.
Beautiful resort and lovely staff.
Well worth the Red Level for the extra touches and lovely quieter, adults only pool.
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“ 5 night stay
Neesha D,
Jul 17 2018
The grounds of the hotel are lovely, the pools are fantastic and there are plenty of sun beds.The red level bed are more comfy than the normal ones. The breakfast was nice and it was great having a...
The grounds of the hotel are lovely, the pools are fantastic and there are plenty of sun beds.The red level bed are more comfy than the normal ones. The breakfast was nice and it was great having a seperate section for red level and the buffet dinner at pangea was very good. We didn't try any of the other restaurants as we rented a car and so would head out for dinner most nights. My only negative was that I felt the room that we had(2054) was quite dark and dated and on our first night we had mosquitoes and cockroaches. The reception ordered a deep clean for our room the next day and this certainly helped with the cockroaches we didn't see any more but there were always mosquitoes in the room despite us keeping the balcony door closed and the a.c. high.Ive stayed in other hotels where we are surrounded by greenery but the rooms were always ok with no mosquitoes buzzing in your ear all night. The cupboards also had a bad smell and so we could not unpack our clothes into them and the cotton wool pads and buds were not restocked daily so we had to call to ask for more. On the last day they did offer us a courtesy room later on in the day after we had checked out to freshen up in before we needed to head to the airport which was a great bonus.
Overall I would give the grounds a five star and the rooms are 3.5/4*. The staff at the liquid garden were also 5*. They were always very helpful.
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“ Excellence
AndyIreland2015, London, United Kingdom
Jul 14 2018
Let???s be honest you can holiday in Tenerife much cheaper. But price is what you pay and value is what you get. The Red Level is great value: I have stayed in Western European standard 5 star hotels...
Let???s be honest you can holiday in Tenerife much cheaper. But price is what you pay and value is what you get. The Red Level is great value: I have stayed in Western European standard 5 star hotels and this easily compares in quality. The rooms are excellent, facilities couldn???t be faulted but the best of all is the service which we thought was second to none. All of the staff we encountered were very professional and very well trained.
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“ Amazing hotel and staff, had a great holiday!
Jesal P, Kloten, Switzerland
Jul 13 2018
My fiance and I stayed here for 8 nights, we've had an amazing time and the staff are very attentive!
We booked the Garden View room, which was perfectly fine as we were hardly in the room as we...
My fiance and I stayed here for 8 nights, we've had an amazing time and the staff are very attentive!
We booked the Garden View room, which was perfectly fine as we were hardly in the room as we explored the surrounding town. If I was to go back, maybe I'd upgrade to have a change, but even then, we were on the ground floor with a perfectly clean balcony area with tropical garden view.
When we arrived, we were welcomed with a glass of Cava, or a bottle of beer, which was a great start after the journey! Rosana was so helpful and explained everything about the hotel, and booking process of restaurants and surrounding excursions.
We booked all our excursions through the reception, and tables to the restaurants inside. We were only bed and breakfast, and just a note, this is the best selection of breakfast i've ever seen or eaten at a hotel.
We booked a few activities the hotel offered, like hiring a cycle, to playing tennis, and table tennis in the sports area. The hotel also offers a free voucher to use in the Clarins Spa pool, which was enjoyable - we booked a massage post this, which was so lovely, surrounding my water features in a hut.
After speaking to a few guests during the happy hour between 6-7, which offers canap??s and free drinks, this wasn't the first time they had visited. We all shared the same opinion of the hotel, and the staff, which are an absolute credit to the hotel. I've never been treated so well by staff in any country I have visited, the staff are all stars, from the poolside (friendly Paulo!), to reception, to restaurants. We never had any trouble when contacting, and all went a step further to make our holiday just better. The only regret is I have forgotten many of their names, which i'd like to have put in this review which would have been nice for the management and hotel to read, but i'm guessing they all are getting mentioned in other reviews!
The only one downside of the actual rooms, which i've seen in another review was that it was dark, there was not enough lighting in the room, which did not really matter, but thought i'd mention.
Will definitely return, we did not want to leave, was an amazing holiday and so glad we booked it!
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