Red Level at Gran Melia Palacio De Isora

Tenerife, Guia de Isora

Based on 2917 traveller reviews

84% of travellers recommended this hotel

Adults only boutique hotel within a hotel, with adults-only restaurant, lounge and pool for guests 16 years+
24/7 butler service available, along with the Lady in Red, a dedicated Red Level concierge ambassador
Situated on the striking black volcanic sands of Playa La Jaquita, on the quieter south-west coast of Tenerife
Spa by Clarins on site, with priority bookings for Red Level guests

The Red Level at Gran Meliá Palacio de Isora exudes luxury from the moment you arrive, with valet parking and a dedicated ambassador of Spanish luxury, the Lady in Red, to greet you and offer unique insights into the local culture and history of the hotel and surrounding area. As a Red Level guest, you can expect priority check in, as well as priority bookings at the on-site restaurants and spa.

The colonial style reception and lobby lead out to the exclusive adults only pool area, set amid an oasis of tropical landscaped gardens, with Bali style beds and sun loungers shaded by big white parasols. You don’t need to lift a finger while relaxing by the pool, as the Red Level pool concierge will take care of everything for you – from offering an array of drinks and snacks, to sun creams and chilled towels for your comfort.

Should you wish to retire to your room, you’ll find thoughtful touches such as iPhone and iPod docking stations atop the custom made mahogany furniture, built in reading lights in the headboard of your bed, and everything is soft-close so that nothing disturbs the peace. A little bit of spa indulgence is brought into the gold mosaic tiled bathrooms, with spa showers, large bath tubs, and luxurious Clarins toiletries.

The optional All Inclusive package includes breakfast in the exclusive area for Red Level guests, lunch and dinner at the Pangea Food Market or à la carte restaurants, alternatively dinner is offered in any of the fine dining restaurants. A selection of snacks in the exclusive areas for Red Level guests. A wide selection of beverages in the five bars. Sun loungers and umbrellas service at the Infinity pool in addition to the three outdoor pools; family pool, pirate pool and adults only pool. A discount on the pool experience packages. Nightly shows. Sports facilites, an extensive program of wellness and children's activities, access to the water circuit in the spa. Minibar with daily replenishment.

The hotel has 90 rooms and 4 villas.

Facilities

Bars & Restaurants

L'Olio

This à la carte restaurant offers the finest Italian ‘avant-garde’ cuisine with unbeatable sunset and moonlit views of the neighbouring island of La Gomera.

Open: Dinner

The dress code is Resort Upscale for dinner (elegant t-shirts or polo shirts, trousers or jeans, dresses, or skirts for women, or similar. No swimwear, cut-off shorts, or informal t-shirts. Shoes are mandatory.)

Oasis Pool Grille

Situated alongside one of the stunning resort pools, this à la carte restaurant serves Mediterranean Spanish cuisine, such as grilled meats, fish, seafood, and rice dishes.

Open: Lunch and dinner

The dress code is Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts, or similar. No swimming costumes or cut-off shorts. Shoes obligatory). Resort Upscale for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses, or skirts for women, or similar. No swimming costumes, cut-off shorts, or informal t-shirts. Shoes are mandatory.)

Pangea

Sample cuisines from all over the world at the hotel’s fine dining buffet, with show cooking where chefs will freshly prepare your dishes to order.

Open: Breakfast, lunch (in season), and dinner

The dress code is Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts, or similar. No swimming costumes, or cut-off shorts. Shoes are required). Resort Upscale attire must be worn for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses, or skirts for women, or similar. No swimming costumes, cut-off shorts, or informal t-shirts. Shoes are mandatory.)

Agave

This open air restaurant offers delicious snacks and salads throughout the day, the perfect refreshments served right beside the beautiful infinity pool.

Open: Lunch

The dress code is Informal for snacks and lunch (bathing costumes allowed if covered up. Ladies: blouse and skirt, wraparound skirt, pareo, etc. Gentlemen: t-shirt and shorts.)

Nami Asian Bistro

Enjoy three experiences at this à la carte Japanese restaurant, including sushi show cooking, teppanyaki tables, and bistro dining.

Open: Dinner

The dress code is Resort Elegant, which includes long-sleeved shirts and long trousers for men, dresses or skirts for women. No shorts, jeans, tennis shoes, t-shirts with logos, or informal t-shirts.

RedLevel adult only guests on half board can dine here. RedLevel family guests will receive 30% discount on the menu prices.

La Terrasse by Jorge Peñate

The exclusive, adults only restaurant is available to Red Level guests and specialises in fondues, which can be enjoyed in a relaxed, open-air environment.

Open: Dinner, closed on Mondays and Tuesdays

The dress code is Smart Casual (long sleeved shirts and long trousers for men, dresses or skirts for women, or similar. No shorts, sports shoes, t-shirts with logos, or informal t-shirts.) This is an adults only restaurant. RedLevel adult only guests on half board can dine here. Guests with children will not be able to dine at La Terrace.

Red Level Bar

Exclusively for adult Red Level guests, and is located in the Red Level gardens by the seafront and offers breakfast, lunch, and cocktails. In the late afternoon there is a one hour open bar available. RedLevel adult only guests can dine here.

Nami Bar

Take a seat at the Nami Bar before your reservation in the restaurant and unwind with a delicious, Asian-inspired cocktail.

Pool Bar

You needn’t stray too far from the comfort of your sun lounger in pursuit of refreshment with the Pool Bar.

Areia Beach Bar

Find peace and tranquillity at the Areia Beach Bar, as you sip on an expertly crafted cocktail and watch the waves lazily roll in.

Club Ocean Bar

For sunset views and a chill-out atmosphere, head to the Club Ocean bar.

Nemos Lounge

A relaxing bar specialising in the finest, top-shelf labels, and quality live music performances including singers, piano, and fusion musicians.

Duo Steakhouse

Tuck into delicious cuts of meat at Duo Steakhouse.

Le Bistro Provençal

Enjoy exquisite French dishes in a stunning setting. Pair with a glass of wine from the wine cellar.

Beach & Pools

Swimming Pools

Red Level guests benefit from the peace and tranquillity of an adults-only pool, complete with pool concierge service, a variety of complimentary sunscreens, Spa by Clarins cold towels, refreshing water vaporisers, newspaper, magazines, books, and board games.

There are an additional four adult swimming pools, two children’s pools, and a baby pool available in the hotel grounds.

Playa La Jaquita Beach

The Red Level at Gran Meliá Palacio de Isora hotel leads down to the beautiful black sands of Playa La Jaquita, a naturally volcanic beach.

Spa & Wellness

Spa by Clarins

Unwind from the stresses of modern life in the onsite Spa by Clarins, where you can indulge in some well deserved pampering. For over 60 years, Clarins have been perfecting the perfect blend of innovative plant-powered products and the art of Clarins Touch. Treatments available include massages, body treatments, facials, and treatments specifically designed for men. Guests can also take advantage of the full range of wellness facilities such as the hydrotherapy pool, hydromassage, sauna, herbal steam room with chromotherapy, bi-thermal foot bath, essence showers, and the Zen meditation area.

Activities & Entertainment

Sports

Take advantage of an extensive range of activities, including Cardio Combat, Cardio Blast, Aerobics, Pilates, Yoga, Tai-Chi, Zumba, Water Zumba, Archery, Spinning, Kwik Cricket, and Dance Classes.

Workshops

Learn a new skill at one of the expertly-led culinary classes, including the Sushi Workshop, Wine Tasting, and Cocktail Workshop.

About the location

Red Level at Gran Melia Palacio de Isora can be found on Tenerife’s west coast, in the resort of Guia de Isora. It’s close to some of the island’s best beaches, with year round sunshine and warm weather providing the ideal climate for beach lovers. Guia de Isora is home to some excellent, family run restaurants where you can try authentic Canarian cuisine including melt in the mouth seafood dishes.

If you prefer to explore, take the cable car to the top of Mount Teide and take in the views of Tenerife’s volcanic landscapes. Alternatively, simply spend your days taking in the historic architecture of the town or admiring the harbour.

12 minutes walk to the nearest beach - Playa La Jaquita
7 minutes walk to the nearest supermarket/shop
10 minutes walk to the nearest town - Alcala
10 minutes walk to the nearest restaurant
10 minutes walk to the nearest bar

Transfer time

Red Level at Gran Melia Palacio de Isora is a 30 minute drive from Tenerife South Airport.

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Red Level Double Deluxe Partial Ocean View

Max 3 adults

Red Level Double Deluxe Partial Ocean View rooms measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.

49m²

Facilities

Room Service

Tea and coffee facilities

Ironing facilities

Minibar

Butler service

Air conditioning

Pillow Menu

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Red Level Double Deluxe Partial Ocean View with Whirlpool

Max 3 adults

Red Level Double Deluxe Partial Ocean View with Whirlpool rooms with whirlpool measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.

49m²

Facilities

Room Service

Tea and coffee facilities

Ironing facilities

Minibar

Butler service

Air conditioning

Pillow Menu

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Red Level Double Deluxe with Large Terrace and Whirlpool

Max 3 adults

Red Level Double Deluxe with Large Terrace and Whirlpool rooms measure 89m² including a spacious outside area with views of the Red Level pool or gardens. The terrace is equipped with sun loungers and a seating area.

89m²

Facilities

Room Service

Tea and coffee facilities

Ironing facilities

Minibar

Butler service

Air conditioning

Pillow Menu

Bath

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Red Level Double Deluxe Ocean Front

Max 3 adults

Red Level Double Deluxe Ocean Front rooms feature a private terrace with amazing with views of the Atlantic. The terrace is equipped with a seating area.

49m²

Facilities

Room Service

Tea and coffee facilities

Ironing facilities

Minibar

Butler service

Air conditioning

Pillow Menu

Bath

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Red Level Junior Suite Ocean Front with Whirlpool

Max 3 adults

Red Level Junior Suite Ocean Front with Whirlpool measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities. These rooms enjoy panoramic views of the Atlantic Ocean.

49m²

Facilities

Room Service

Tea and coffee facilities

Ironing facilities

Minibar

Butler service

Air conditioning

Pillow Menu

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Red Level Private Pool Villa

Max 2 adults

This Villa is designed like in a loft style with a large garden and private heated pool, Bali bed and outdoor dining area. Rooms are elegantly designed with facilities that include; Flat-screen TV, Satellite Channels, large safe, ironing facilities and a Hydro-massage bathtub.Red Level for Families Service is included.

120m²

Facilities

Honeymoon Offer

Honeymooners staying a minimum of 5 nights will receive:

- Fruit & Cava in their room upon arrival

- Dinner for two (drinks not included)

- A complimentary room upgrade (subject to availability)

Honeymooners must not have been married for longer than 2 months and will need to provide a copy of their marriage certificate on arrival.

Bed and Breakfast

Guests can enjoy breakfast options in the exclusive areas for Red Level guests.

Half Board

The Half Board option includes breakfast and dinner. Guests can choose to dine in the Food Market Pangea restaurant, in addition to the seven à la carte restaurants for dinner (excluding beverages and specialities).

Optional All Inclusive

Guest who have chosen the All Inclusive package can enjoy breakfast in exclusive areas or the Food Market Pangea restaurant. A variety of international dishes varying daily, for lunch and dinner are available at the Food Market Pangea restaurant, in addition to à la carte lunch or dinner at Le Bistrot Provencal (adults only), Oasis, Agave (lunch only), L'Olio (dinner only) and Nami (dinner only).

The All Inclusive package includes a 30% discount at the three fine dining restaurants; Duo Steakhouse, La Terrasse by Jorge Peñate or Le Bistro Provençal.

A selection of snacks are available in the exclusive areas mornings and afternoons, ice cream can be enjoyed at the Candy Bar and a selection of the best high-end beverages available in the five different bars.

Based on 2917 traveller reviews

84% of travellers recommended this hotel

Travellers Ratings

Excellent

2390

Very Good

308

Average

129

Poor

Terrible

What to expect

Sleep Quality

Location

Rooms

Service

Value

Cleanliness

Reviews

“

A wonderful hotel!

Tracy D,

Jun 14 2025

An absolutely beautiful hotel. I went with a friend and stayed in the Adults Only Red Level, unfortunately only for 3 days. We both wished we'd had longer!! Everything is catered for, from the glass...

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“

Ghastly. Plague of Biting flies.

Roam59874489025, London, United Kingdom

May 31 2025

Avoid this hotel like the plague. Its full of black biting flies from the manure on the next door banana plantation, and you'll get bitten to death. The hotel absolutely refuses to pay compensation...

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“

No longer 5 star

hannahc681,

May 25 2025

We revisited the RedLevel after staying here for our honeymoon in 2016. Another lovely stay overall, staff friendly, junior suite with ocean view/jacuzzi was perfection and we spent each evening...

We revisited the RedLevel after staying here for our honeymoon in 2016. Another lovely stay overall, staff friendly, junior suite with ocean view/jacuzzi was perfection and we spent each evening here. Nami and Duo restaurants were excellent - agree with other users to book ahead to avoid disappointment with bookings. A few things have changed though, and unfortunately not for the better. 1. Things that used to be included as standard in the RedLevel are now part of the Circle membership (exclusive paid membership which the Melia is heavily pushing - this is the second holiday to the Melia in the last year where staff have come round trying to sell this to us). Some of things we were most excited about to experience again like the special items on the menu like the Chateaubriand and Seabass in the Bistro were not available to us and to circle members only. The restaurant didn???t let us pay the difference in price which seemed strange to upgrade the menu. They did offer 30% off the price but given you???ve already paid for the standard menu seems very odd and unfair so you would end up paying more than what is the price on the menu (standard included plus 70%). This is the same for other restaurants including the Terrasse. The Teppanyaki restaurant was now also not available to us as non-circle (and now circle members get priority on restaurant bookings over the RedLevel) and pool concierge was completely missing (they used to provide suncream, fruit several times, glasses cleaning, drinks etc). Self-service only now from a well stocked up area. It used to be a truly 5 star service and experience, but now seems to be a 4 star (still lovely, but not what it once was). 2. La Terrasse meal. This is Melia???s flagship restaurant and not one to be missed, the presentation was exceptional and very special, except the last course of the tasting menu never arrived which was a sad and disappointing end to the evening. We sat there for over 30 mins waiting for the last course excitedly after the waiter told us about all the food that would be coming and then had to ask what was happening to be told there was none (no forewarning) despite being the 2nd table of the evening seated. It was also a very long meal of nearly 3 hours. At the same time, all attention and service turned to some people we later learned were there to assess the restaurant for their Sol award. We did give feedback to the reception who apologised and said we should have been offered an alternative dessert (probably from one of the other menus being offered). 3. Room service: Garments to be ironed were not taken on two different occasions (despite this being a complimentary service), no turndown anymore etc. Seems that the ???little??? touches were missing which made it special. One staff member we fed back to said that many guests had made the same observations and they had a lot of complaints - seems the hotel needs to decide what it is and isn???t. RedLevel used to be fantastic, it now feels second rate due to the introduction of the Circle. 4. Flies. As many have commented, the flies were a huge issue and biting. Whilst we appreciate it???s very difficult for the hotel to manage and there were citronella candles around, some staff were saying this was a new issue. Looking at the reviews here that???s definitely not the case and seems to be a seasonal issue due to fertiliser being spread on a huge banana plantation next door at this time of the year. We had several unbearable days where we had to move to the completely other end of the hotel and unfortunately, definitely wouldn???t return again.

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Red Level at Gran Melia Palacio De Isora

Facilities

Bars & Restaurants

L'Olio

Oasis Pool Grille

Pangea

Agave

Nami Asian Bistro

La Terrasse by Jorge Peñate

Red Level Bar

Nami Bar

Pool Bar

Areia Beach Bar

Club Ocean Bar

Nemos Lounge

Duo Steakhouse

Le Bistro Provençal

Beach & Pools

Swimming Pools

Playa La Jaquita Beach

Spa & Wellness

Spa by Clarins

Activities & Entertainment

Sports

Workshops

About the location

Transfer time

Red Level Double Deluxe Partial Ocean View

Facilities

Red Level Double Deluxe Partial Ocean View with Whirlpool

Facilities

Red Level Double Deluxe with Large Terrace and Whirlpool

Facilities

Red Level Double Deluxe Ocean Front

Facilities

Red Level Junior Suite Ocean Front with Whirlpool

Facilities

Red Level Private Pool Villa

Facilities

Honeymoon Offer

What our guests think