Fairmont Royal Pavilion

Spending 4 days at the Fairmont Royal Pavilion was a treat! we loved it! The staff, ambience, our suite, proximity to the beach, breakfasts, dinners and courtesy and customer service were all OUTSTANDING. My partner and I had a lovely time, and the concierge went out of their way to help us plan lovely visits to other restaurants. One of the highlights was the visit to the restored Synagogue and Museum (bySir Paul Altman) where we experienced a wonderful tour from the lovely Chantal. Sadly, we spent Sunday Brunch at the 'revered' Sandy Lane hotel where we experienced the complete opposite. The management from the CEO down to the Hotel Manager, Restaurant Manager, and General Manager, did NOT deliver a superb customer experience at all. Briefly, 7 of us made a reservation for the Sunday Brunch this past July. My partner and I arrived a little early...we were NOT allowed to sit at the Porch Bar for a drink 10 minutes before lunch. We were rudely told it was for 'residents only'.... Except there wasn't a single resident waiting to be seated at the bar. Had we not been waiting for the 5 other guests we would have left. We had brunch (which was good) and after brunch we had to leave to fly back and were rudely accosted at the front desk to say that our credit card had not gone through...despite having had the actual receipt. When we left, my 5 friends then went for a walk on the beach and were also accosted by a staff lackey who told them that they were NOT ALLOWED on the beach either (Residents only) and accused them of taking pictures of residents on the beach. NOTE: My friends are very upscale British people, one is a professor, and they are not 'paparazzi'. After complaining to the hotel management we received a (not so nice) email from the CEO Mr Dermott Desmond. Suffice it to say 7 of us will never visit Sandy Lane Hotel, although we will be thrilled to go back to Fairmont RoyalPavilion. Here is the lame response from Mr Desmond. Dear Mr F,, Ms P, & Professor M I am writing to you following your recent correspondence with Sandy Lane???s General Manager Randall Wilkie, and Hotel Manager James Matthews, who have brought this directly to my attention. I was disappointed to learn of your unfortunate disgruntlement with our Resident???s Beach Bar policy. As I believe has been indicated already, this policy has been in place since the hotel???s inception, in order to provide our Resident Guests with a private beach bar facility for them to use exclusively. The Monkey Bar, however, is available to both Residents and Non-Residents alike. It is my understanding that the communication of this policy was not to your liking on arrival to Bajan Blue, however, the hotel staff do adhere to it without exception, unless otherwise guided by myself. I have been informed that you sadly no longer wish to visit Sandy Lane again in the future. It is my hope that, in time, you may hopefully reconsider this standpoint. In the meantime, I wish you all the best. Yours sincerely, Mr. Dermot Desmond Chairman

I was visiting this resort for our vacation and to celebrate a birthday. Mr. Patrice made wonderful arrangements and decorated our room with petals , balloons and cake. I was very pleased. We stayed at beachfront junior suite. Has a beautiful view of the beach . Water was crystal clear. Butlers were very friendly, i lovvvved Ms. Dawn. She was extremely sweet and helpful. She helped arranged a hair stylist to come to our room and braid my hair. Then Ms. Dawn even helped me unbraid my hair few days later before our departure. Only complain was , too many sales people right infront of our trying to sell their products. One of them was a masseurs and was rude to us . They were stopping by everyday almost asking us to buy something. I do have one suggestion for the resort that if you ever renovate then should think about giving a little more space between the rooms. Room and outside deck was too close and no privacy at all . Other than that, we loved our stay. We also visited the mall in holetown. Beautiful shops and alot of nice restaurants to try nearby the resort

Tides, Lone Star and Fusion restaurants worth a visit but don't bother with The Fishpot - (small menu and all food sweetened, even the few veg). The hotel effectively only has 1 restaurant for Lunch and Dinner Taboras (the Beach Bar being a bit scruffy and just a selection of dishes off the Taboras menu - nothing new) and the other restaurant just used for Breakfast. Good breakfast buffet though service random. Easy walk into town (save the 60 Baysian dollar).