Le Meridien Lav

The hotel, staff & room (vice presidential suite) are beautiful, however it is not run like a 5* hotel. Nowhere near. We arrived late in the evening to be told the 24 hour room service as advertised wasn’t available. The room was beautiful, we were happy. Breakfast was fine, on a nice terrace but very few staff for coffee etc. we took a walk around to get our bearings, excited to enjoy the beach. Everything was closed. 7 palms on the beach- closed. Beach ‘club’ and bar - closed. We tried to get some food at the small pool bar- they’d taken away all the furniture (due to an event) and I was told no food today, kitchen is closed. I could have a chicken sandwich at a wait of 30 mins (I am vegan). There was one Italian open- we had dinner reservations already tho. Our only option was room service - which charged me a second time for some forgotten Condiments! In a suite in a 5* hotel, I’ve never known anything like this. When I complained I was told “everything opens June 1st”. This is NOT mentioned on the website anywhere. The beach club says “open summer”, aparently 26 degrees at the end of May isn’t summer. The manager told me Id there was a large enough group then they would consider opening it, very rude. No apologies given. We returned to the pool- our umbrella was taken. We were told you can have it back for an hour but you must leave the pool at 6:30 for an event! The pool and beach were overrun with rowdy people, all drinking (tho we couldn’t have a drink as the bar had closed early to paying guests). There was also noise all afternoon from approximately 4pm to set up the event/test speakers etc. so you can’t use the beach club and the pool is taken over. Once again we just went to our room. The next morning there was not one free bed on the beach- again taken over by the event/corporate guests. The pool slowly filled up with noisy guests, shouting, complaining of hangovers, even playing their own music on speakers, and the pool bar with a line of 8 people waitin- all for the event. We feel like because of these 2/3 events the regular paying guests have been neglected. Again today the pool is closing early for guests because of another event- over a weekend in summer months. Absolutely not acceptable and with no prior warning. No polite notice to the room or anything to let us know. We had to learn of all these closures ourselves. We asked could we have our breakfast (already paid for) in the room if we paid the tray charge/supplement. I was told no- brekfast for two would have to be paid for all over again. Despite being in a €600 per night suite. There’s only coffee in the room, no tea making, no snacks Overall a very poorly run hotel and such a shame because it is so beautiful. Very clean, modern furnishings and very pleasant staff. We came here to relax and enjoy the beach. Instead we’ve been sat amongst hundreds of noisy event guests who have been given priority. We received no extra care nor effort, even in a suite. You simply are paying for a bigger room. So very disappointed when we were here to relax and celebrate.

I was there with my boyfriend for my birthday and all I can say that it was the best present for my young 20 years. I wish the next 20 years will be as great as this five star hotel where I felt like in heaven all day long. Restaurant there is perfect, breakfast is amazing. One day in the future of 20, we will come back.