Lesante Blu Exclusive Beach Resort

We visited Lesante Blu in the begining of July. The hotel is stunning, views are amazing.. It's also very clean and modern. For sure, it looks like a 5 star luxury hotel. But there are some downsides, mostly related to the service. When we checked in we didn't receive any information like: breakfast and dinner time, cleaning service, where do we get towels for pool etc.. but they didn't forgot to ask 3 times when do we want to pay (we had to pay on the day of the arrival?!). On the second day of our stay we were a bit irritated cause we didn't have some things in the room that we're supposed to be there. We went to the reception and asked for the hairdrier, wine glasses, watter heater and an ashtray (these things were supposed to be in the suite). Their excuse was that we don't have these things because of the Covid. Which doesn't really make sense cause other things we're in the room... but the guy on the reception said we'll get it all and we were okay with that.. later we found out we only got hairdrier and water heater.. on the third day I didn't understand why our room wasn't cleaned since we arrieved.. so again, we went on the reception and kindly asked for room cleaning. The guy was again "It's because of the Covid.. I informed you on the arrival that you need to ask for room cleaning one day prior to when you need it". Well nobody informed us about that and it also doesn't make sense for a 5 star luxury hotel, they should at least change the towels.. their attitude is always "it's your fault, not ours".. surelly not an attitude to expect in a 5* hotel... One day we wanted to have lunch in the restaurant by the pool.. we ordered "dish of the day" for 18??? per person. It was pasticio - dish made out of pasta, ground beef, tomato and vegatables. It was soooo bad. Dry, almost uneatable, almost no meat.. But we were hungry so we ate it anyways (our mistake, we should have said right away that we wanted it to be replaced). But OK, the restaurant manager offered us beers and wine on the house.. he was nice and kind and admited that it's not cooked perfectly (the oposite of the experience at the reception). They should also work on their breakfast (the same menu every day - not a lot to choose from). I think they treated us differently because we were moved from another hotel (they didn't open Lesante blu classic). If we book a cheaper hotel it doesn't mean we don't have money for this one and we shouldn't be treated as "lesser of a guest". For sure I would be reeeeeally pissed about the service and overall experience if I paid 2500??? for half-board for 5 nights...but I swallowed it up, cause I wanted us to enjoy our holidays..

Do'nt hesitate but choose this hotel. Very clean, very kind staff and amazing food. Everything you need , you can find it our ask it. The perfect hotel to celebrate something. Nice location We are going back

The hotel is first class. Very clean, with a beautiful infinity pool, great food and excellent staff! Everyone was very friendly and courteous. Our very special thanks go to Mr. Vasilis the Front Office Manager. He really did everything to make our stay a very special experience. Thank you for your friendly and helpful manner. A very special person we will not forget. Thank you for everything and stay healthy. Daniel & Johanna Handlos From Germany