Olea All Suite Hotel

We had a room with private pool, as I think most must be. I really wanted to love this hotel. Hope this is fair : GOOD/BETTER : - rooms cleaned beautifully - toiletries in room lovely - beds comfy - Good TV - The Flow restaurant at the top of the complex is lovely (and was also the last time we used it) - the private pool was clean LESS GOOD - - clearly there is a wasp issue at the moment. It is challenging. But rather than acknowledge it Management are actively arrogant about it. There were guests screaming as 20 to 30 wasps landed on their food. I hate them and have a very bad reaction to a bite but was moderate about them, asking to move inside. But the management had no control over table allocation. Many long standing guests just walked inside and took table that could have been reallocated and forcibly said 'No, I will not tolerate that'. Endless servers with endless aggressive clipboard tried their best to prevent the comfort of guests who followed the rules. It was like a scene from 'Benidorm' but without the good nature of the hosts. - the Spa. Three marketing calls and a few visits at breakfast to encourage a vist. We turned up but due to low turnout they would not put the water on. So no shower, no rainforest and no steam. Just a roasting sauna. Long iPad form to complete with pressure for massage and preference for oil....but you couldn't have any as you weren't allowed to use any water. Bizarre. - Coffee tea etc. After 3 days (of 7) nothing had been replaced or cleaned. We gently asked a lovely lady at reception who, without knowing our room number, said it was due to us having Do Not Disturb on. I am 54 years old and have never, ever, used a DND sign. I said we hadn't and she smirked. I don't mind the question 'did you' but the accusatorial nature of Blame is not appropriate. And in this case, wrong/lie. HORRID - - when we checked out they attempted to overcharge us for someone else's drinks (bottles of wine or champagne I think). This happens and is not a big drama. What ensued was a fair length of time saying ''oh don't you remember it?' etc. Well we didn't, as we didn't. So I asked them to grab the receipts. They pulled all the receipts for the other 20 or so items (undisputed, and already agreed). The item that remained they said they ''didn't have access to right now''. So...every other receipt but not that one. I think that is quite clear. But rather than say 'sorry, our mistake' we kept with ''so you don't remember. It left a very unpleasant taste - they asked for feedback at checkout and I said it was 'OK but not perfect'. While we waited for out taxi another pleasant but assertive receptionist came across and asked for more feedback. This was good, and I would do the same. When I explained about the chaos in the restaurant with the inside/outside I started by saying 'Please don't comment on the wasps, as that is just nature, but the administrative chaos that resulted....' caused a long lecture about ''ah... wasps are out of our control. Not down to us''. Was I unclear ? I have no issue with vast numbers of wasps (well, a bit!) but you don't need to create havoc for guests on the back of it. They were programmed to blame the guest at every step. Lovely location, nice facilities, incredibly poor management.

Overall wd had a pleasant stay at the Olea but there are definitely points to improve especially considering the price. In terms of areas of improvement: 1) When you arrive, you do not get a detailed briefing explaining all experience available, where each facilities are located, with a welcome drink. You get a high level summary (basically telling you to download an app to find more info) and a greek yogurt. Is there a sauna/hammam at the spa? I have no idea even though I stayed here 10 days. This is not the level of service I would expect of a high end hotel. 4) There is a massive wasp problem (not bees but wasps) at the main restaurant and nothing seems to be done about it. Trays are set on the side to try to bayt them but it is simply not enough. The nests need to be treated. Result is that many rather eat inside so you have to cue/wait before getting a table. 3) The coffee/sugar/soap where not checked during the daily room cleaning, I had to ask for coffee refill twice and also for the soap dispenser to be changed because it was broken upon arrival. 4) We ordered room service once and the bucket and plates stayed 2 days in front of our room. 5) The gym is very small and you need to book your slots in advance. 6) The mini bar in room and beverages prices in all bars/restaurants are overall very expensive. 7) The hotel is not in an impeccable state. There are mold spots in the shower and cracks a bit everywhere. Now for the positive notes of the hotel : 1) the staff is extremely kind, friendly and welcoming. They were always trying to make your experience as pleasant as possible (albeit the wasp problem for instance). 2) The massages are amazing and really worth having. The spa is a very relaxing experience and if you can, ask for Mariza she has magical hands! 3) The overall hotel and views are stunning. It's a sort of peaceful and green lagoon. Very relaxing and pretty. It never feels too crowded because it's spread out and lost within vegetation. 4) The flow and dine was an exquisite taste experience. I really recommend it.

I had the most relaxing time. The yoga session really put me in a great headspace to enjoy my vacation. Nausicaa was my instructor and she was so kind and calming. Would highly recommend this stay and yoga experience!