Grand Hotel Tremezzo

This hotel is everything you imagine it could be. Everything from the facility to the location to the people working there epitomizes “grand hotel.” The food and drinks round out the experience to make it an amazing stay. Could not recommend more strongly.

First the good. Grand Tremezzo is beautiful timeless Italian beauty on Lake Como. The views are spectacular and the service 5 star. We used the concierge services to arrange a private boat tour of Lake Como with a guide which was one of the highlights of our trip. We were a group of 6 that stayed for 3 nights at the end of September. We had one of the best dinners in their fine dining restaurant of our whole 2 week trip. Honestly, everything from breakfast to pizza to drinks on the lanai at night watching the twinkling lights of Bellagio was unbelievably perfect. And then… One the day we checked out we packed up all our luggage and called for the bellman to come and pick up our bags. I went down to breakfast to get a table and my husband waited for the bellman. He told the bellman (2 men) not to take 2 bags both were our personal belongings that we carry with us while traveling. My husband locked the room and put the do not disturb on the door. We did not want the cleaning people in the room with our 2 bags sitting on the bed. We had breakfast I went to the gift shop and my husband went to the room and picked up both bags and we met in the lobby. All 6 of us had a private van taking us to St. Moritz so we met the driver and the bellhops put all our luggage in the van. When we got to St. Moritz we unpacked and I was getting ready for dinner and noticed in my personal bag the inside pocket zipper where I keep my velvet pouch with my jewelry was unzipped and my eye glasses had fallen out but my jewelry bag was GONE! I immediately told my husband and we looked everywhere and I am methodical about where I put my jewelry and know it was there. Plus the zipper was open? While I was panicking my husband noticed that in his personal bag the zipper where he keeps passports and money from different countries was open and our passports had fallen out. The pocket is very deep and the money was still in the pocket. Pretty obvious someone had gone through our stuff. We immediately called the Grand Tremezzo and they were not helpful. They manager said “ they have never had that happen”. Well, guess what - it did! It was very planned- bellhops knew we were leaving and they knew we left two important bags in the room while we were eating breakfast. We called twice to the General Manager and asked for them to review their cameras. They said they did not have cameras. We asked for them to do anything and they did nothing. So WARNING- you are on your own but know their is a ring of thieves that are watching you. Just for comparison- we called our transportation company just in case - but how does a inside pocket get unzipped and the insides of the bag get tossed around while 6 adults are watching a driver?? But we called and they could not have been nicer. They showed us a video ( within an hour of us leaving the van) with the driver looking everywhere in the van. He found a eye contact! Ha! The driver called us the next day saying he cleaned the van again and did not find anything. The Grand Tremezzo did nothing and refused to help us. So WARNING- you will be staying among thieves and no one will help you.