Grand Hotel Capodimonte

A wonderful hotel, with very friendly staff especially the front desk.We had a great room with a balcony looking over Sorrento. We walked into town most days as it was only 5-10 mins walk.Lots of restaurants to choose from with local Italian food some more expensive than others.We only stayed bed and breakfast which was buffet style with a lot of choice. Definatley go back, a week was not enough time to see and do everything.

On the positive, great location although there are other hotels of the same star very close by. However, the hotel staff started to clear terraces 2 days before our end of season departure, packing up around us, despite assurances from our travel company that services would not be disrupted. They had minimal restaurants open, the menu was the same for 5 days running and the hotel lost a personal item left in their possession on the day of departure as we were not being picked up until the afternoon. I was advised by the hotel reception and the hotel manager that I had not given them the personal item, but as other guests had also left luggage etc, and there was much activity in the hotel due to it closing that day, and I was surprised that the receptionist felt his memory for me leaving the item was better than my own. I contacted the Manager of the hotel directly after returning to the UK as well as through the travel company and the manager was economical with the truth to say the least, advising that services were maintained. I have not been offered compensation from the Hotel to replace the personal item lost or stolen by their staff and indeed, after one exchange of emails, when I emailed them again on 7th November, the hotel manager has not replied to date. I will not be using this or any of the three other hotels in Sorrento going forward, they clearly have issues taken responsibility and putting a clients??? experience before their own needs. Not what I would expect from a group of 4 and 5 star hotels.

The hotel is only 5 minutes walk to the main street and close to stores and restaurants. The staff is friendly and helpful. We were in a nice clean room with a balcony and great views of Sorrento and Gulf of Naples. The hotel is grand but not luxury. We really enjoyed the 5 cascading pools and the open-air breakfast restaurant which provides amazing views. The breakfast was good but the hotel needs to be more conscious on covering their foods as there were lots of flying insects.