Grand Hotel Capodimonte

We just finished a 5-night stay at Capodimonte. It exceeded all expectations! The grounds are beautiful, views are magnificent, service is warm and friendly, rooms are comfortable and quiet, the breakfast buffet has many options including made-to-order eggs/omelets and while enjoying amazing views. We thoroughly enjoyed meeting and spending time with Luigi while enjoying some night caps at the hotel bar. It’s a short walk into town, with a slight downhill slope into town. We would definitely stay here again!!

This hotel must be resting on its laurels from days long past. I cannot otherwise understand its rating. It is old, outdated, and fully lacking in upscale service at every turn. Arrived in the evening to one very low energy bell boy outside who was focused on his phone. This was his demeanor for our entire visit. So unfriendly and unprofessional. Took him a minute to acknowledge us and when he did it was without a smile or greeting. After our 24 hour journey that included a cancelled flight we were told we could not have dinner at the hotel — it was 8 pm. Apparently the restaurant could not accommodate us even though only three tables were occupied. The next morning we were directed by the front desk to the pool (??) to find coffee as breakfast service had ended. We found no one there to serve us. We walked into town to find coffee. The breakfast buffet the following morning and for the remainder of our stay had more mostly empty, picked-over platters than full, and guests were grabbing loaves of bread with bare hands as they sliced. Gross. Indoor (family) dinner venue at the hotel was the most brightly lit room I have ever seen. Great for surgery, not so much for dinner. Did not enter. A guest exiting with her daughter as we approached told us her meal was below average at best and to dine elsewhere. Went to town to find dinner. Tiny guest room with not enough surfaces and two stiff, upright, uncomfortable cane chairs. Outdated, poorly lit bathroom with no counter space and an old, used toilet brush placed between the toilet and shower. Your morning will be FILLED with the sounds of flushing toilets from every direction. The walls are PAPER THIN — you will hear everything and everyone. Loud motorcycle noise constantly from the road directly below the hotel. The “welcome” mat outside the main entrance stayed un-vacuumed and dirty for our entire stay — more than a few days. That should have been a dead giveaway of the overall experience to come. Discarded beer bottles and litter at the hotel’s road entrance that you must walk by to exit the property. Erroneous bar charges we didn’t have the energy to deal with at checkout — our 20 euro evening cocktails charge ended up 35 on our checkout bill. This was for several days in a row. Too many “nos” even for the most simple request. Would not recommend this place. As far as I can tell Sorrento exists solely to host tourists. Hordes of them. This hotel does not have to do anything special to fill rooms. And they certainly did not during my stay. There are many other hotels big and boutique to choose from — this one is a stinker.

me and my wife stayed at Grand Hotel Capodimonte on the 20th of October 2023 we thought the hotel was lovely but the next morning, what my wife found in the room was very disgusting my wife went to reception, to explain to the manager but the manager was extremely rude and made up a number of lies this is totally unacceptable we have never witnessed anything like this. This man should never be managing a hotel, giving dirty rooms,