Grand Hotel Capodimonte

This hotel has perfect views across the bay of Sorrento it???s stunning. Staff are very helpful, it is spotlessly clean, lots of Sun beds spread over 3 terraces never made the pool area feel busy Going HB you can swop evening meal for lunchtime menu which is very helpful if you are wanting to go into Sorrento in the evening The food was ???ok??? lots of variety but sometimes fish and chicken over cooked and dry I would certainly recommend this hotel for anybody thinking of visiting sorrento

We arrived at the hotel to celebrate our honeymoon. We had upgraded the room online to a delux then after some thought decided hell its our honeymoon let???s book a suite.Couldn???t upgrade further directly with the booking site so had to ask via email. A few confusing emails were exchanged that at one point I thought they meant there was no room at the hotel full stop. Upon arrival it was a shock at the size of the building as you had to take a elevator to reception. The hotel is clean and looks nice. The reception staff on the other hand could possibly do with more customer service training. I explained I was confused with the emails so what was we able to do but the biggest concern seemed to boil down to the money side! The extra 800 Euro for our stay didn???t seem worth it when on the fourth night we was leaving at 2am so I just said to stick with our original room.Reception then didn???t seem happy so I said it was fine to take the suite if it would cause a problem. Then no no take the delux, upon seeing the room I actually got quite upset. It was tiny And lacked any luxury or special quality that our previous hotel had. They are adequate rooms but my gosh the noise! It was either upstairs clacking around in heels or noisy guests going out or coming home. Allot of American guests seemed to be on our floor and no matter 7am or 2am we knew they was there! Soundproofing needed on the rooms! The hotel restaurant staff were all very friendly and polite but more pool staff is needed as the staff are really stretched with getting drinks out to sunbathing guests. The food was adequate but we ate out also as it was a little unimaginative and clearly food cooked for large quantities so sometimes seemed a little bland and possibly on the cheap side 😬. Drinks available are of good quality with some good wines but my husband never got a good espresso served to him during our stay. Luckily location is fantastic so we was never far away from a restaurant or bar to visit. Would I visit again? No I think there are more welcoming and better value options. From visiting sorrento this time we had a experience of a small luxury hotel and a large chain. I???m choosing small every time from now on. Completely lacked the personal touch and welcome sadly. Even on checkout we wasn???t even asked how our stay was. Disappointing