OZEN Life Maadhoo

We had the opportunity to spend 11 nights in this mirific place, over the New Year. Every single place, every corner of the resort looks perfect, even better than in photos we saw on site, when decided several months ago to celebrate New Year at OZEN. Staff welcomed us with roses and large smiles and made us feel relaxed from the beginning. We found spacious and clean room with all we needed, large swimming pool, white sand, turquois water, tasty food and fine wines. All you need for a perfect holiday! Activities for kids and adults had been organized in a such a way to fit our mood and to have diversity: from snorkeling, to submarine excursion and fishing trip or dolphin viewing, but the most exciting for us had been swimming with sharks and turtles. Fantastic memories! Special thanks to our butler Kunal who arranged our activities and was very kind to ensure our needs are content, like no request was too much. Thank you to all staff from OZEN!

We appreciate that we were fortunate to be in Ozen Maadhoo for 10 days over the New Year. We travelled as 2 couples and had Sunset Wind Villas with pools next to each other which was great. We had a fantastic time and would thoroughly recommend Ozen Maadhoo. On arrival we were met at the airport and after a short wait in the private Ozen lounge we had a short walk to the boat and a 45 minute transfer to the resort. All very stress free. We were greeted at the dock and introduced to Natey who was to be our butler for the duration of our stay. We arrived midday on the 31st December, just in time for the NYE gala dinner. What a wonderful start to our holiday, the evening was a great success. Excellent entertainment and outstanding food. The level of customer service gave us a taste of what was to follow for the rest of our holiday. We filled our days with morning and afternoon snorkel trips, private boat trips, jet skis and spa treatments. When we were not out and about we spent most of our time relaxing around the main pool. We enjoyed the vibe and the attentive service from the team. We were very unlucky with the weather and most days experienced thick cloud and torrential rain and storms, however it was still warm and a vast improvement on the UK! The resort does not have a house reef hence the need to provide the boat snorkel trips. It was good to be able to visit different reefs and the boat team were brilliant. A special thanks to Amaty, Messi, JoJo and Beaver for looking after us so well (apologies to the rest of the team not mentioned). They all went out of their way to give us many memories to take home. A highlight has to be swimming with sharks. A word of warning, when we were there the currents were very strong which made swimming from our water villas quite a challenge and therefore not suitable for young children or nervous swimmers. Natey did a good job of pre booking restaurants for the duration of our stay and we had a good balance of the Palm Restaurant, Chinese, Indian and one evening at the underwater restaurant. Natey also made sure that we were booked in for the snorkel trips. Really liked the fact that we just had to send a WhatsApp message to Natey and everything was sorted out for us. A special thanks to Milli and 'chopsticks' who looked after us on a number of occasions. Sorry not to remember the names of everyone else in the restaurants / bars but you couldn't fault anyone. We didn't have a bad meal and the all inclusive selection was one of the best we have ever experienced. Our villa was serviced by Soodan, he was brilliant. We often came back to a wonderful bubble bath and beautiful floral displays on the bed. The villa was kept spotless and the mini bar was always topped up. I do agree with some of the other comments that the choice of blush pink bedlinen was a bit strange. It looked like it had been washed with a pair of red socks although the mattress was extremely comfortable. Also some of the outside decking and sunbeds could do with a bit of TLC but I understand that it has been difficult to carry out usual maintenance during the earlier covid closures. The entire team at Ozen were fantastic and made our stay very special. We appreciated that there was always someone (manager or chef) checking that everything was okay. We had no complaints whatsoever and definitely recommend the excellent all inclusive package. A few suggestions for the team: 1. On the snorkel trips, have instructions in a selection of languages. We were quite upset on a number of trips to see other guests standing on the coral and not following the advice / instructions from the guides. We would like to think that it was because they didn't understand English instructions rather then being ignorant, destructive individuals. 2. Everything shuts at 11pm including the main bar which is situated away from any of the villas. Literally the shutters are brought down. For a luxury resort this seems far too early. Especially if you have a 9pm table sitting. There is no time to visit the bar for an after dinner drink and chat with other guests. This was our only disappointment. Overall a great escape to a magical resort made all the more special by the calibre of customer service. Would definitely recommend.