Tivoli Marina Vilamoura

This is a good hotel, but it's rating as a 5 star is undeserved. There are a number of positives and negatives that I've set out below. Positives. - The staff, and customer service is exemplary. There are a couple of reviews that state the customer service is poor which I personally think are unfounded. Everyone we've come into contact with here at the Tivoli cannot do enough to help. This is an extraordinary time and the staff continue to conduct themselves to allow everyone to have a pleasant holiday. - The breakfast. Covid has presented new challenges. Breakfast at the hotel continues to be a buffet, but you're served rather than it being self service. The set up is fast and efficient. The egg station is also the best I've ever experienced. - Location. If you're coming to Vilamoura Marina this is the best plot, geographically that you can stay. Fact. Whichever side of the hotel you stay the views are 10/10. It's a beautiful area and the hotel takes advantage of that. Those are the positives . . . Negatives - The rooms are basic. We're staying in a Purobeach room. The furniture is dated and bland. That said it's comfortable and cleaned twice a day. Walk in showers are also sold as a premium. It's 2020. Walk in showers should be the norm. It's also ???2 for a coffee in your room. I think this is cheeky. It may be a reclaim exercise due to the money lost due to covid, but charging people ???2 for a coffee (a very average coffee by the way) is probably going to leave people with a bitter taste in their mouth. And not from the caffeine. - Pool drinks. A 500ml beer in a plastic cup will cost you ???6. Take from that what you will. On the Marina the average is ???4. To summarise, this is a pleasant hotel. There are flashes of excellence, but it falls far short of the 5 star experience. With the time that we are in I'm unsure whether the hotel has the capacity to make the necessary investment to bring it to the potential it has. By all means visit this hotel, but go expecting a 4 star.

Visited this hotel with 2 friends we were really looking forward to staying at a 5 star hotel unfortunately this did not live upto our expectations, and I'm not sure how they are rated 5 stars? seems a bit strange? . When we arrived it was lunch time and we waited a good 20 minutes to check in , we was told our room wasn't ready which was fine but we were told someone would ring us when it was -this never happened . When we finally got to our room it was very clean and spacious lovely view over the marina , we realised there was only one very soft pillow each we so we rang down to reception to request 3 extra pillows. We went out when we came back we were greeted with 2 pillows, so we requested a further pillow. A knock at the door expecting our pillow revealed a lady asking if we would like some chocolate we said yes but explained we were requiring an extra pillow she said that someone else would bring this and they didn't so we had to ring reception again , this seemed to be an ongoing theme the whole holliday ... We went to have a coffee but realised there were no cups , we requested cups by ringing reception and was sent 2 cups ? We ran out of toilet roll completely and rang reception we were told it was upto housekeeping to sort and we needed to contact them but that they would ring them in this instance? Not sure what they was expecting us to do , again 30 minutes later a knock at the door to see if we wanted something else when we said no we just wanted toilet roll she said no ! Hillarious ! This was ongoing and annoying different people knocking on the door with chocolates ect but never what you actually need. They leave you coffee pods in the room on the box it says 2 euros we didn't think that was actually going to be the case with it been a 5 star hotel surely they wouldn't charge you for coffee in your room? Oh yes they do , and don't expect milk with your coffee because that won't happen either and good luck if you request some from reception you might get clean towels or a maid asking if you want your bed changing at 5pm instead . The carpet in the room is kind of a bit like Seagrass but it is actually slimy so I wouldn't walk in bare feet - gross! Showers rubbish as well . The view in the room overlooking the marina is lovely . The service of the staff is unwelcoming especially on reception. The pool bar only one person serving so can sometimes be a 20 minute wait. The food at the pool bar was rubbish none of us enjoyed our food and it was very overpriced for what we received. If you want to use the sunbed on the beach of the hotel or the purabeach part -which basically has padded sunloungers you have to pay 40 euros . Again if your staying in a 5 star hotel you would expect a comfy sunlounger for free. Breakfast - well its a nightmare , although its not their fault and I understand that the keep back from the food and staff serve you at the buffet is because of covid you cant see what there is to eat! And then the hot food was cold. I am trying to think while I write this review of any form of 5 star service received and I can honestly say there was none . It is the little things that matter in this case it was a lot of the little things that were so dissapointing. I don't like to write a review like this but I felt like it was a case of we have your money so its tuff if you don't like it . I would spend your money at another hotel where you are more likely to actually receive 5 stars. Such a shame as the Hotel is lovely it is the staff and service that let it down.

Lovely hotel in a great location right on the beach and marina at Vilamoura. Everything you need is on your doorstep and if you wish to hire a car you can find so much more further a field. But with a great pool and pool side bar you might find that you don???t much further than your lounger 👍 What???s not to like...