Pestana Cidadela Cascais

Our first pleasant experience at the hotel was at check-in. It was 7:30 a.m. and my spouse and I had no sleep on the plane; two toddlers and one infant, all in business class, cried all night. We were desperate to check in. The staff went out of their way to find a room for us. They had to get clearance from their bosses to accommodate us, but in 20 minutes, we were escorted to a lovely, stylish room. One staff, Lopes, helped us with our bags, and said to call on him if we needed anything. Getting checked in saved our trip! Service at the hotel was very good. You could call to arrange an appointment for housekeeping, and the buffet breakfast on the balcony overlooking the harbor was terrific. Our room was very quiet, and we had an interesting view of the grounds, which were very attractive and well landscaped. The hotel is located in a very scenic area of Cascais and within walking distance of several beaches. We highly recommend.

Definitely one of the best Pestana Iever have been. The hotel is a wonderful place where art design and history are connected. Location top to visit Cascais and the area around. I will definitly be back!

This is a lovely, characterful hotel, and we had an enjoyable stay. It loses a mark due to slightly iffy food and drink service, however, to be fair, these issues might be covid related so could probably be sorted easily enough. The hotel itself is beautiful and very well located for cascais, the seafront and the harbour. We had great and cheerful service on the front desk on checking in. Our room (standard one) was wonderful. High ceilings, comfy bed. No bath, so if that's important to you then you might want to book a different level of room. Housekeeping was great, we asked for extra towels via the app and they appeared quickly the same day. The outside pool area was a great place to relax and we spent a lot of time up there. Our minor gripes came at meal times. We had booked half board, which was over at the restaurant in the courtyard. It was a very limited menu (2 options per course), and the food was fairly average and oh my god so slow. We waited for 45 minutes after our main to get our desert, and by that time we just asked for the bill and left. No one mentioned the desert and by that time we just wanted to sleep! Breakfast was similarly disappointing, though in fairness, probably a lot to do with covid. The room was very small for the amount of guests, and we were sat right next to the buffet queue (only 8 people allowed in at once). So it made for a pretty chaotic breakfast, and not very peaceful! The selection itself was nice, good quality meats and pastries etc. But they were really lacking in staff, and it was impossible to get a coffee, which was sad! But again, to give them credit, they were trying hard with various covid protocols which complicated things a great deal for staff. Maybe when these are gone, there will be more coffee serving going on. We had breakfast in our room the next day and it was great! So in busy season i'd recommend that. And, as others have mentioned, it was quite hard to get a drink in the hotel! The bar seemed to be shut a lot of the time, and there was no where else to get one. In general it seemed like a hotel that didn't really encourage sitting around with a drink. So all in all it was a good stay and I'd recommend the hotel to anyone wanting somewhere atmospheric and central to stay in Cascais (plus the outdoor pool area was a big bonus for us). The food issues could be resolved with a few more staff, and then the place would be really excellent.