Tivoli Avenida Liberdade Lisbon

We stayed in the Tivoli Hotel with another couple for 4 nights second week of May, enjoying a break in Lisbon. Unfortunately the Tivoli Hotel did not meet our expectations in all respects. It is a fine hotel alright at a great location but we expected more from a hotel that claims to offer "exceptional hospitality" as member of the "leading Hotels of the world" group. Perhaps it is the fact that the hotel was fully booked with tours/groups that can be rather "present" but top class hospitality requires excellent service and attention to details. This was lacking in f.e. the roof-top bar where we timed a waiting time in excess of 20 min. before being served, while counting at least 10 staff. The waitress clearly was not a professional either. A reservation for dinner in SEEN that was not noted/ booked by the hostess, being directed to an over-flow room for breakfast. To us it seemed there was a lack of Supervision on the work floor and not enough attention to details i.e. why do clocks above elevators do not show the correct time ?, picture frames in the room and corridors not hanging straight etc. Details indeed, but this is where such a hotel should make a difference in our opinion. On the good side; staff at reception, lobby bar, concierge and doormen were professional , supportive and provided good service. Rooms; surface of room is min for 5* hotel and interior a bit "traditional" but very well equipped and very clean. Difficult to reduce temp in the room (AC ) corridor was much cooler. Last but not least, our dinner on Tuesday evening in restaurant SEEN ended in deception. First our reservation made at the restaurant desk got lost, through intervention of the reception a table was made available at 19:30. The atmosphere was great, the young waitress very friendly and attentive and we enjoyed a nice dinner. So that is why we were astonished (to say the least) that one of the waiters asked us around 21:00 to leave the table as a party of 9 was waiting to be seated. At the same time the restaurant Manager/Supervisor lectured the waitress in plain sight ! apparently she was blamed for the fact that service to our table took too long. We discussed the incident with the Duty-Manager that evening and he followed-up correctly but it is unacceptable as it started with the restaurant staff making a mistake and not informing us in advance (!) that they intended to apply a time slot. Also no apologies by the restaurant Manager himself who seemed to be more concerned about the occupation/sales that evening than the well-being of individual guests. (offering a bottle of wine is a nice gesture but misses the point) All in all we did enjoy our stay in Lisbon but regret the fact that the excellence expected from the Tivoli Hotel was lacking this time.

well i think that the overall impression was very good indeed, great decor coupled with the delights of the heterogenic species in the rear courtyard. I wish to convey my absolute gratitude to the staff et al.