Radisson Blu Resort & Spa Gran Canaria Mogan

Just arrived for about the 8th or 9th return visit to what USED to be a very special hotel. Disappointed to find though that a steady deterioration in customer service is accelerating. Despite being returning visitors, allocated a very dark and dingy corner room with no privacy. The only alternative was stuck away in the corner again. Previously when you were a returning guest, you were welcomed with fruit and wine - but no longer. There's not even complimentary drinking water in the room now. All in all a very poor start to a holiday. Wondering whether it's the Radisson brand that's going downhill or whether it's just very poor management and customer service in Puerto mogan??? Finally, the wifi is appalling. Forget trying to stream content. Not what you’d expect at all in a ‘modern’ hotel. All in all, it’s now no better than a 3 star. Time for Radisson to step in and restore this hotel to its previous high standards.

We really enjoyed our stay here - I use Radisson for work and they are always good so was concerned about some reviews on here about the staff and other shortfalls. Not a bit of it! I had emailed the hotel to ask for a room looking over the quiet pool, high floor and that was exactly what we were given. The staff were ALL superb - at reception, breakfast, bars, cleaners, everyone was happy, helpful, fun. It seems unfair to single out individuals but Henna (wrong spelling I think, sorry) on reception was so welcoming when we checked in, very informative but also a little bit of fun - a true professional and a great first impression of the hotel. Also in the outside bar/cafe we like Roberto, always helpful, chatty and good fun. Near him was Alanis - what a lovely girl - great to see her working hard yet never did her smile disappear even once - a smile that can light up a whole hotel. Very nice to talk to also. But again, all the staff we met were. Reviews mention it being mad busy at breakfast - this wasn't our experience at all. If you turn up at 9am exactly, or 10am exactly then many others do that too, and a small queue can form while your room numbers are taken then you are immediately taken to your table. Very good food and drink selection and again no queues or crowds really. We were down at around 8am a couple of days and it was more than half empty and so quiet. Lovely. Oh, and the breakfast Cava - so welcome, it made it a little bit more special. The room was great, loved the huge balcony, modern bathrooms and toiletries. Pools (and jacuzzi) lovely. Hard to think of anything to criticise - the layout can be a bit confusing where not all lifts go to all floors but we didn't have problems. Location is good - a short stroll to supermarkets, shops and restaurants and a longer one (but not too long) to the gorgeous harbour. Many thanks to everyone at Radisson Blu GC Mogan - you are now one of my favourite Radisson hotels and we hope to see you again!