Grand Palladium White Island Resort and Spa

We have just returned from an amazing week here. The hotel is beautiful and well maintained and the staff are all extremely friendly and go out of their way to look after you in any way that they can. The rooms are lovely- they are not massive but a standard is more than big enough for 3 people to share. The food is lovely and extremely varied. All cocktails are freshly made and drinks are generous. The pool area is lovely and spacious. Sunbeds are not at all packed in but you can still find one if you come down at 9am even in the school holidays. The beach located just out of the back entrance to the hotel is beautiful. The hotel provides fold up beds that you can take to the beach with you or there are two beach clubs where you can hire beds for the day. The entertainment here is amazing; better than any I have ever seen in a hotel before. The Lion King was outstanding and my little girl was captivated. My daughter looked forward to the mini disco every day and the children's reps are fantastic- so warm, friendly and caring- they made every single child feel special. Thank you for a lovely holiday. It was not cheap but we feel it was definitely money well spent!

We booked the Grand Palladium White Island resort after my 12 year old decided he wanted to go to Ibiza on holiday. Having never been to Ibiza I was very apprehensive. There are 2 hotels that are linked by a wooden foot bridge and you can use all the facilities in each hotel. We stayed in the White Island hotel but spent most of the time in the palace side where we preferred the pool and that???s where the a la carte restaurants and theatre are. The best way I can think of reviewing this resort is by breaking it down. Location- The hotel is about 5 minutes from the airport meaning the transfer time is superb. Obviously being close to the airport you do have airplanes taking off and landing at regular intervals throughout the day. This didn???t bother us personally and everyone that we spoke to wasn???t bothered by the planes either. You notice them for the first day or so, but after that you don???t notice them. There is a bus stop outside the hotel and for ???1.90 you can get a bus to the old town that takes about 20 minutes, and is not a bad bus ride. You can also get a taxi for about ???30 to San Antonio that takes about 30 minutes. Room- The room we had was on the small size with little room for storage of clothes and cases, especially for 2 adults and a 12 year old. Having said that the room was pleasant with a nice balcony and every amenity that you could wish for including a minibar that was all part of the all inclusive package. The room was adequately cleaned and minibar restocked each day. Staff- Every member of staff at this resort are so happy and welcoming and just genuinely lovely. From front of house at reception, bar staff, entertainers, life guards, cleaners, maintenance workers and so on. The hotel must be congratulated on their staff as they are clearly a massive part of what makes this resort work. Food- The food was great. There are 2 buffet restaurants, and both were well stocked with loads of choice and no queuing. There is also the sports bar that is open 24 hours serving a good choice of food that was very good. Then there are 3 a la carte restaurants that you need to book 24 hours in advance. Whilst this may sound awkward it was really very easy to do. There is a Tex Mex restaurant. We went here once and the food was lovely, but not much of an atmosphere. Then there is a Mediterranean restaurant that is right on the beach. We went here twice. Once when they had a fixed menu BBQ. The choice was basically fish or meat. We all had the meat option and was pleasantly surprised when a massive platter of mixed barbecued meats arrived at our table. The food was well cooked, well presented and lovely. We also went back on another night when it was a la carte. The food on this night was also very good. The last restaurant was an Italian. This was our favourite. Not only was the food fantastic, but there was a great vibe in the restaurant and the staff here were so nice and so interactive with everyone, including the chef in the open kitchen. Entertainment- There is something on every night at the theatre, and whilst it may not be your thing there is a great atmosphere and the entertainers do a fantastic job. Something for everyone. Even during the day they appear at the side o the pool, do a quick No then disappear. Beach- Whilst the beach is not part of the hotel there are a couple of gates out of the resort onto the beach and you are welcomed to take drinks and towels from the resort into the beach with no issue. The beach is great. Nice and sandy, water is warm and didn???t encounter any issues any time we went to the beach. Drinks- Being on an all inclusive package there was the worry about the drinks you can have being limited. Whilst there are ???premium drinks??? that you have to pay for if you want them, there is so many that are included in the package you really don???t need to. Didn???t really have to wait long at any of the bars at any times of the day. And again bar staff were always very good. Pools- There are 4 pools in total, 2 bigger pools and 2 smaller pools (for kids). There is one pool in the White Island side and 3 in the palace side. We preferred the large pool at the palace side. This was more chilled than the pool on the White Island side. Pools were well maintained and very clean with plenty of activities for you to join in with if you want to, but don???t disturb you if you don???t. Summary- So to summarise after being very apprehensive we had a fantastic time, absolutely loved it and will definitely go back there. Would recommend this resort for families, couples (young or old) and singles, this hotel offers a great base or total resort for everyone.

Pool is cramped, no space, no towels by pool regularly or in gym. Waiting staff rude and virtually non existent. Lifeguard was on mobile. No facilities on site. Food is regularly cold, tables rarely get cleared, can???t ask for a drink in restaurant without feeling inconvenient. Management don???t care. Tui reps never there. Toilets disgusting, can???t get sunloungers, towel allocation a joke, evening entertainment is always very loud tribute band. Really unpleasant holiday. And no I won???t come back to see if you have improved, and don???t anyone else come either, read all low end reviews, they all say same. This is not 5 star.