Grand Palladium White Island Resort and Spa

After booking this holiday and paying a considerable amount of money for it, we were all looking forward to our family holiday. One reason we chose Ibiza was the short flight and the very quick transfer to the hotel from the airport. That sadly is where it ends. We arrived at the hotel mid afternoon to be greeted with a warm friendly welcome. We got escorted to our room to find it wasn???t the room I had booked plus there was several areas of the room damaged. When I went back to reception to complain it felt as if I was bothering the front of house from their group chat. I informed we could have another room but the room choice I had paid for are all occupied. This didn???t go down to well but accepted this and went to see the other alternative room. My sea view was no where to be seen but I got the pleasure of looking at a white hit and miss fence (lovely). The ground floor apartments had a open terrace which meant we couldn???t use this as our 2 year old would just run off. The room was cleaned daily but never a set time which meant when we needed to get back to let our toddler nap we sometimes couldn???t get in as the cleaners were in. We arrived back to find the bed linen had been changed only to find the new sheet had a lipstick mark on it. Our kids had to sleep on a sofa bed which didn???t fold flat meaning it had a high spot in the frame/mattress. We complained about this to be told nothing could be done about it. Yet again this just summed them up, not willing to do anything for you. We had 2 single beds pushed together which wasn???t great and felt as if you were in a travel lodge with your mates. There was the usual culprits sticking towels etc down at 7am on the sun loungers and no one to be seen until later on. Majority of our 2 week stay this was the case making it hard to get a lounger. We found the majority of the bar staff to be very rude and just talk amongst themselves when clearly they see you standing waiting to be served. Sadly the same was to be said in the main restaurant area, table weren???t being cleared quick enough meaning people were standing waiting some time to be seated. One night we got a table and sat down but unfortunately waited 20 minutes until someone came to clean it. We watched 4 other groups come in after us and were attended to straight away. Food was average in the food hall with a lot of repeated dishes. One evening I bit into a burger and it wasn???t even cooked properly, still raw. Yet again nothing was done about this and quickly brushed under the table. There was only 1 person in charge of 3 food stations which resulted in long queues at times. I witnessed a member of the cooking team shouting at a guest for helping himself as the wait was ridiculous. Sadly the food wasn???t up to 5 star. The pool areas were also crowded and majority of sun beds reserved with towels on them but no one to be seen on them. Pool waters unfortunately were ice cold making a swim a quick brisk splash and out. Water was too cold for my kids which they are normally in the water a lot during our October breaks. The kids pool was good with the shutes and play apparatus but yet again the water was on the icy side. My main concern was there was no gates to stop the kids running out of the area and there was a busy road just off from this. I did mention this to staff as a security issue but they weren???t interested. The small cafe inside was nice and produced nice sandwiches, fresh fruit, ice creams and coffees etc. The sports bar was itself was great and we found ourselves eating there most days/nights and the food was good. You were able to help yourself to popcorn, nachos, and pizza slices along with a full menu to chose from. The staff there were friendly and very accommodating. Entertainment at nights were first class and enjoyable for the kids to dance along to. All in all a VERY disappointing holiday and we certainly won???t be back. I complained to Jet 2 about their false advertisement on their website saying it???s a 5* resort only to be told it gets good reviews. Believe me as a regular traveller and I???ve been to lots of 5* resorts this sadly doesn???t even come close! 3 star at a push.

Really close to the airport which made transfer nice and short. Plane noise, however, was not a problem and the hotel was lovely. Food was good and always plenty of choice. Staff were very friendly and helpful. Upon our return, I contacted customer services to try to purchase an apron and Eva was EXTREMELY helpful. Would definitely return for a short break, out of season.

Hotel was very close to the airport, checked in very fast and after we were already enjoying dinner. Room was spacious, clean, nice terrace with sun loungers where we enjoyed lovely Mojitos. We haven't used the pools but we were going to the beach which is a few steps away from the hotel. Food was lovely, so many options especially when you travel with a toddler. Employees were so friendly and professional. Evening entertainment was very good as well, one night we watched the lion king play and our son loved it. The room we initially got had a weird smell but we complained about it and we were given another room. The only downside about the second room was that it had a shared door with the room next door. Because of that we could hear our noisy neighbours coming to their room every night after midnight. Sounded like a family from Spain with two young kids crying, overtired probably and parents shouting at them. Our son was going to bed early and he was woken up by the loud noises. We enjoyed a lot our stay. We will definitely visit again.