Hotel Victoria Gran Melia

We stayed at the Grand Victoria for two nights - it is the perfect location for visiting Palma. We arrived really late due to a flight delay which resulted in the hotel giving us a discount on our first night room rate. We had Red Level 'status' which gave us access to the lounge - this was nice during the early evening for complimentary drinks before heading out. Breakfast was lovely, the room was spotless and well furnished and modern. Our view of the marina and across to the cathedral was outstanding. Staff super friendly and helpful, pool really big for a city hotel - not sure I would want to stay around the pool for days on end but for a few hours after sightseeing it was perfect. Some of the communal areas could be cleaner but overall this hotel is an excellent choice. Not many families and vast majority of the guests are in older age categories so probably not best for a wild time.

We stayed in a Cathedral view room (late August???early September) and sadly left a little disappointed. On the plus side, housekeeping was excellent, spotless rooms, very comfortable beds, and great attention to detail. Breakfast staff were great and the food very good, with live violin at Sunday breakfast a nice (if slightly loud) touch. The pool itself was lovely, and the porters/reception were helpful with taxis. Unfortunately, much else fell short of 5* standards. The spa was empty, lacking atmosphere, and even the steam room was switched off unless requested for H&S reasons. Reception staff were efficient but cold, smiles are easy and go a long way, loungers by the pool although comfrotable weren't the cleanest, and the shower design left water spraying everywhere at times. Sounds petty but the ironing situation was very frustrating, irons were ???restricted??? to 30 minutes at a time, took 20 mins to arrive and often swapped for broken steamers, to the point we hid one behind the curtains so housekeeping wouldn???t remove it. The spa treatments, already overpriced and seemingly outsourced, came with a resident discount which persuaded us to book. After a very messy booking mix-up we were promised an additional discount on top of the hotel???s voucher. This was never honoured, even after we followed the hotel???s request to email our concerns after we had to pay on checkout. A week of back-and-forth emails later, with no resolution or accountability, we gave up, not the level of service anyone should expect from a 5* hotel With ???0000s spent, including an upgrade for a partial ???Cathedral view??? and an extortionate ???150 late checkout (???25ph!) which you could only book on the day, the overall experience felt poor value. Sadly, we will stay elsewhere next time in Palma.

Unfortunately we had a terrible time at this hotel - our toilet and shower leaked and we had to complain five times before we were moved. The hotel was a 5 star hotel but it was dirty in places and didn???t feel like a 5 star hotel. Our shower leaked in the new room, plates were dirty and breakfast and the sunloungers were dirty and mouldy. Unfortunately the service was not great either - staff forgot our food or gave us the wrong drinks. When we raised this with the hotel upon check out, they sadly did not help as we did not raise each issue at the time. The room had lovely interiors and the actual pool was nice and clean. Overall - would not recommend though.