Son Brull Hotel & Spa

We have had fabulous meals at the 365 restaurant at Son Brull Mallorca in previous years. This year was a real disappointment. They have axed the 365 a la carts menu. The only options are 2 tasting menus (1 meat/seafood and I vegetarian) which they insist all diners at the table must have or non can have either of them. We have 3 teenage children. Inevitably though 2 and maybe 3 of us would have had a tasting menu the other 2 did not want it. The only option left was the bar a la carte menu ie burgers et al for all of us! The new regime is clearly determined to exclude children and to maximise profit. Whilst to me the tasting menu looked good it shouldn???t be forced upon those who don???t want it but still want to eat well especially at the price charged. Any decent Michelin starred restaurant that behaves in this way deserves to lose its star. Worse still they didn???t forewarn us this was the case when we booked despite the waiter claiming otherwise. Most diners will read the menu at the restaurant not on the website and even the website doesn???t state clearly there are no a la carte options if you don???t want the tasting menu. I won???t be back until the 365 reintroduces proper a la carte options for those who don???t want the tasting menu. It surely can???t be that difficult. Sorry Son Brull - we love you but you need to sort this out

Having stayed at Son Brull for 7 days in 2006 in their best suite and having had a wonderful luxurious time, culminating in a surprise engagement - we decided to visit for Dinner with our grown-up daughters and relive that precious time during our long-awaited return to Mallorca in August 2022. Unfortunately, the visit didn't meet our expectations. We arrived and were told we had only booked a table for two. 'Uh, no. Here's our confirmation clearly stating four'. With that, the dining staff then explained that it wasn't their fault (insinuating that it was ours). Again, we showed our booking, to which they couldn't have been less apologetic and stated they were very busy. It was only when we asked for the manager, did we get an acknowledgement that there must have been an error on their end. In the meantime, the waitress -a mass of curly hair and unfriendly demeanour made our visit less than welcome. When we told the staff how important the hotel was to us - it was met with zero interest. The family next to us were also complaining that their booking was messed up and had been waiting for an age to get their table. A meeting of minds ensued! Our meal was reasonable but not as good as we remembered previously. The portion size was very small and the quality wasn't as expected. The staff were on edge, forgot to bring my ordered drink and our waiter informed us that it had been 'a very bad evening'. Yes, we'd noticed. Initially, we'd asked if we could leave our car in their very large car park until the morning, so we could drink. A perfectly reasonable and normal request you would think? But by the time the message from the manager came back to say 'yes', the evening was halfway through and with a stomach full of alcohol-free beer - I decided that our evening of trying Son Brull's fine wines was not going to happen. This complete lack of customer care and combative style in such an establishment as Son Brull is unacceptable and completely ruined our happy memories of what we thought was a world-leading hotel. The welcome that we imagined, fizzled out as soon we went through the front door. We always looked forward to another stay at the still beautiful Son Brull, but that stay now looks a lot further off.

I just stayed with my two teenagers in the villas. So serene and such a wonderful treat as always. But the reason for my review is to say how wonderful the staff are, especially when I had a blown tyre one night, they came to pick me up and were really so helpful and kind. They sorted the rental car company out for me and really went above and beyond what I am used to with car rentals ! The service really is exceptional at Son Brull and thank you to Christian for organising a brilliant boat excursion. Can't wait to return again in the future.