Hotel Suite Villa Maria

We stayed in a 3 bed villa with pool for 10 days, We have been to this hotel a number of times, and we go back because we love it. The staff are friendly and helpful, the hotel is beautiful and clean. It is a quiet location but La Caleta is a short walk away (the hill is steep on the way back up) and Adeje is a 10 min taxi ride away (approx 10 euros). I would always recommend this hotel, 5 stars

Hotel Suite Villa Maria is on the surface a beautiful, swish, holiday complex and with a few additional tweaks it could be a amazing holiday complex. Location - The hotel is situated next to a golf course (you can't hear any noise from the golfers just the ride on lawn mowers in the morning). It is also situated on a hill and out of town so you need to either need walk for roughly 15/20 mins to closest shops, restaurants, etc in La Caleta. Get a taxi, hire a car, or take the free shuttle bus which leaves at 10.45 and 1.15 daily to Costa Adeje. - You need to book this in advance either on the app or at reception. The bus collects you from the drop off point at 1pm or 5pm (this needs to be booked separately from the outbound journey) - Beware this stop is used for more than one hotel and one of the other hotels is called Hotel Melia which the driver couldn't distinguish between Maria and Melia and we nearly ended up on the wrong shuttle bus even when we showed him the name of the right hotel on our phones. Arrival - We arrived very late and were met at the bus by one of the reception staff who took our cases from us and showed us through the foyer (very clean and beautiful) to the reception desk - We were each offered a glass of sparkling wine - but no soft drink, which was surprising given other peoples reviews and would have been welcomed as 3 of us don't drink. We were checked in by Yanis - Lovely man, very helpful. He gave us 3 key cards to our villa (a fourth was already in the villa and used for the electricity). We were also given 4 towel cards to be used around the pool and then asked for a bank card to put on file in case of any issues, breakages, etc. Once passports were scanned etc, we were taken by golf buggy to our villa and the driver took our cases into the villa - he did offer to put them in our bedrooms but we declined. Villa - We had a two bedroom villa with a whirlpool. First impressions, it was large, clean, had private garden with a table, seating area, sun loungers (just 2 for 4 adults though) and a whirlpool. Bathrooms were ensuite and large. Upstairs had bath, shower and toilet. Down just toilet and shower. The furniture was a little dated but the place was decorated nice. There were 2 TVs, one in upstairs bedroom and one in living room. 5 English channels. There was a bottle of water in the fridge on arrival and a Nespresso machine and some pods - plus teabags and tiny pots of milk. I was going to say we never saw a cockroach but we did on last day in one of the wardrobes downstairs, so close!! Aircon had three separate units - 1 in living room, and 1 each in bedrooms. The control panels took some getting used to, especially as there are no instructions given but we got there eventually. Whirlpool was a nice added bonus but it never got hot like in the UK. Shame as we did plan on using it later in the evening - I mentioned this in a survey to the hotel and they did state they could have sent an engineer to check it out if we had mentioned it, but we just presumed that the temp was lower in a hot country as there is no instructions for this either. You could order room service from the phone in the living area between 12 and 9.30pm to your villa. Menu is on the app. We used this a few times. mostly okay but we remember you are speaking to someone whose English isn't there first language and sometimes things get muddled up. Free safe in each room to use and I asked for an extra pillow and was offered a choice of different types with no added cost. You also get dressing gowns and slippers in the villas, plus there is shampoo (with conditioner) and body wash in the showers. Check out time is 12pm - if you want a late checkout you can ask if they have availability. There is a fee - 1 bed villa: 70 euros, 2 bed: 90 euros and 3 bed: 180 euros. Late checkout is 6pm. Pool areas - There are two main pools and a splash pool for little ones. The pools are not heated so on cloudy days the water is freezing. The sunbeds were never full and always lots of room at any time of day. To use your towel cards you gave them to the lifeguard (who mans all 3 pools and didn't cover lunch time) and he gives you towels. Once finished you take the towels back to him and he gives you back your towel cards to use again. Whilst we were there the lower of the two main pools shut for a week, not ideal but it did need a clean and paint, etc. You could order pool service from either the app or press a button behind your sun lounger. Drinks and food were available. My only negative with the pool is that some women liked to go topless in it which I thought was inappropriate on a family site, especially when you have little children playing and nothing was said to them so I presume the hotel is okay with this. Site - Very clean, spacious, reception area lovely. There is a coffee shop in the foyer called Moka which is manned by a lovely lady and has a wonderful young man working there who brings your drinks etc to your tables. They have delicious cakes too and ice cream - though all weird flavours and nothing plain like vanilla. My only tiny gripe with the caf?? is that I had a cake and hot chocolate on day 2 and then was told the next time I asked for a hot chocolate (I don't drink coffee or tea) that they had ran out of milk, which was no big deal, however, on the 3rd time I asked I was told they didn't serve hot chocolate, even though it was on the menu. Left me a little baffled. I didn't ask again. Shop - Basically the shop is one of the major downfalls for this place. It is tiny, and I mean tiny. Smallest onsite shop I have ever seen and it stocked lots of things you wouldn't need and not much you would. It didn't even sell proper milk just UHT rubbish. No cans of Fanta, Coke, etc or ice lollies for children. It is pointless. It also only opens 10-4. I was surprised given the distance to the next shop if you needed anything. Breakfast - Food time is 7.30am - 10.30am. Restaurant is upstairs and seating is either outside at the front of the hotel, inside at the back or they have a walkway with some tables between. Lots of choice if you like different things, but seemed to be sat there from 7.30am and the cooked food was luke warm - pastries, toast (toaster is rubbish) cooked breakfast, meats and cheeses, porridge, fruits, yoghurts, cereals, churros, cinnamon pancakes, waffles, sometimes muffins. Drinks are hot drinks (Nespresso machine) , apple juice, freshly squeezed orange or bucks fizz - though some people just drank the wine. Eggs (however you wanted them) were made fresh by the chef on request. You don't need to wait to be seated just find a table and then help yourself. Spa - We only used the thermal circuit which is 10 euros for an hour each and states online - it contains sauna, hammam, sensation showers and hydromassage bath. All I can say is that it was a load of rubbish. The place is tiny, much smaller than I expected. the hydromassage bath is a square hot tub that has just two different jets and like the whirlpools isn't very hot. The sauna is nice and gets very hot. The showers were a let down and one didn't work. The hammam I presume was the room that didn't work. We also had to go to the wellness center to book as the online booking system wouldn't work on the app and reception told us they couldn't book us in. The spa isn't open on Mondays and Tuesdays. Staff - 99% of the staff are lovely, friendly, helpful. Even the workmen working on the pool were friendly. There are other services onsite like laundry, airport shuttle, gym, squash room, evening bar, Oasis restaurant, an Italian restaurant, kids club, etc that we didn't use so I can't comment on those. Would we return to the site - NO. You may wonder why given I rated the site highly. Well on day 2 of our holiday we were accused of playing loud music after midnight on the night of arrival (we arrived at 10.40pm and got to villa around 11pm). When we went to book the shuttle bus in the morning the receptionist - young lad who needs customer service training, stated that he needed a word as complaints had come in about us. On enquiring he stated that we were playing music after midnight on the night we arrived. we assured him were mostly certainly weren't and that one of the people with us was autistic and has an aversion to loud noises so we most definitely weren't and that I think he had gotten us mistaken with another villa. He doubled down and stated that there had been numerous complaints - we again assured him we weren't and he basically stated that he needed to inform us about the complaints and left it there but you could tell from his mannerisms that he didn't believe us. He saw 2 parents with 2 sons (our autistic son is in his 20s but looks about 16) and marked our cards. So after it was bugging us all day being accused of something we hadn't done I approached another receptionist who stated they hadn't been told anything about a complaint. He checked computer logs, phone records, our villa details and stated there was nothing on file and said we should speak to the hotel manager the next morning about it. So next morning we head to reception and the manager wasn't about but the young lad was there. I asked to speak to the manager and his words were - 'if you feel I offended you yesterday then I apologise' (not an apology) - I asked him why no one could find any record of a complaint and he said the complainant had walked into reception and told him but it wasn't written down. I asked him just 1 complainant and he said yes, so I stated that the day before he said numerous complaints. He tried backtracking and started saying that wasn't what he said but 4 of us heard him use those words. He got flustered and said he was only there to do his job. Maybe don't approach people making accusations until you have the facts. So we spoke with the hotel manager she stated the complaint was about somewhere near our villa and a misunderstanding - we didn't hear any noise that night and me and the hubby sat on the veranda from 12 until 12.25am before going to bed checking out the scenery and lights out at sea etc. Next night we heard noise from a villa off site that had all night parties numerous times throughout our stay and a villa onsite below us who played loud music until around midnight - we did laugh about the irony. I don't take kindly to being accused of things I haven't done nor being spoken to in a accusational manner. Never once was the receptionist made to come and properly apologise or were we offered something like a free drink for the hassle etc (not that I expected anything but some acknowledgement would have been nice.) We also spoke to the same young lad on reception about water coming out of the air con in the living area like a tap was on and that I had to but a glass bowl under it and keep emptying it (that much water). He said he would send an engineer. He didn't. After an hour of waiting my hubby went back to him and told him someone needed to come out now. Luckily someone did come this time to fix it. They did fix it after having to get some parts for it. There was water all over which they stated they would send a cleaner to sort but never did so we cleaned it ourselves. Another reason we won't return is the birds, they are a pest. You can't eat in peace without them trying to get to your food. Doesn't matter if your at the restaurant eating breakfast. Leave anything on the table they will have it. Around the pool, in your garden villas. They are greedy pests and so annoying. You shoo them away and they just return after a few seconds. Lastly, location - it is just too far away from anything for us to return to. We usual stay at the Los Cristianos end but thought we would try something different this year. Our mistake.

We had an absolutely amazing holiday. The villa we stayed in was immaculately clean, spacious and had everything you could need and more. The pool areas and the bar were extremely well maintained. The choice and quality of breakfast was fantastic and the staff were welcoming, friendly and helpful.