Iberostar Selection Sábila

2nd time at hotel. Opted to have a sun terrace room with my mum this time around. I will HIGHLIGHT they offer this room as SUN terrace room on their website. Paid the extra money to have two sun loungers in our balcony. Our room never received sun ??? I would have been happy with even 1 hour of sun but constantly in the shade. Decided to speak up and tell reception, they were not very helpful rude and said their management would get in contact and sort us out. They never contacted us!!! Don???t false advertise please!!! Don???t offer something that isn???t available. It???s like offering a room with a bed and not getting one. Appalling!!!! I dont mind spending to have a nice room but the hotel must actually give you the room you paid for!!! Don???t expect 5 star treatment or any human class. MONEY GRABBING putting nothing back into their complex when receiving so many guests.

Our third stay at this exceptional hotel within the last 18 months and on each occasion we had a wonderful time. Our first stay was in June 2024 and through no fault of the hotel, we had an issue wherby the star prestige pool , was out of action and whilst frustrating, it did not unduly affect our holiday. There was only one star prestige pool at the time, as construction of the second star prestige area and pool had yet to be completed. We booked on a star prestige bed and breakfast basis and due to the issue with the pool, were upgraded to a half board basis allowing us to have dinner at the buffet restaurant. Whilst we usually like to eat away from the hotel, we were grateful for the offer. On checkout we were given a voucher allowing us a free upgrade to star prestige when we next booked which we took advantage of on our next stay last November. On this occasion there were no issues and the second star prestige area had been opened. We have just returned form our third visit and having emailed the hotel in advance to advise that we had an early flight and would likely be at the hotel by midday we were delighted that our room was ready and we were checked in and in the pool by 1.00pm. We also had a late departure flight and were given a free late check out until 6.00pm allowing us to enjoy our last day and still take advantage of the star prestige benefits. The quality of the hotel and all amenities have been comprehensively covered by other reviews which we fully agree with, but what stands out is the exceptional and accommodating customer service, sadly missing in many other hotels. We look forward to our next visit in 2026.