Iberostar Selection Sábila

We recently stayed at this hotel and whilst a well presented hotel, a few completely avoidable policies made our experience somewhat disappointing. Firstly, the dress code is absurd and badly needs updating. My husband was escorted out of the buffet restaurant and told to go and get changed despite wearing tailored shorts and Birkenstocks, which looked perfectly smart and appropriate for a warm weather resort. Meanwhile, scruffy trainers are completely acceptable for men. It's not just inconsistent it's sexist, as women are free to wear flat open sandals without issue. Perhaps he should have worn a dress?! No one is asking for thong flip-flops at dinner, but surely a smart sandal is far more appropriate than a pair of trainers. Some common sense should really be applied rather than following an outdated, historic policy that clearly does not fit modern expectations or climates. Then there's the sunbed reservation policy, which is nothing short of ridiculous. Guests have to prebook loungers in advance on the app which books up quickly. People book beds and then don't turn up. You're then told to wait in the outdoor restaurant area until 11am before they start reallocating any unused ones. A much fairer system would be first come, first served if you're there and ready to use a bed, you should be able to have one. If you leave it empty, it should be reallocated to someone who actually wants to enjoy it. I appreciate sadly behaviours have caused hotels to look at their sunbed policies but this does not work and leaves guests wasting half a day to be allocated a bed, when many sit empty for hours. It's a shame because the hotel itself is lovely and could easily be a five-star experience but until they start applying some basic common sense it will continue to be a let down.

This is a lovely hotel The food was excellent. We had bed & breakfast and opted to pay for two evening meals as the price was very reasonable. The rooms were spotless. I had an issue with the bedside light not working and it was repaired the same day. We saw a couple of the evening entertainment acts and they were very good. The daytime classes were also very good. Pilates, yoga and various crafts to learn etc The staff were all very helpful and pleasant Would highly recommend and we will book again with no hesitation. Cannot think of a negative.

5 star hotel with 5 star service met some great friends. Pool and spa fantastic. Good central location. Sun bed booking service is working well.