Sheraton La Caleta Resort & Spa

Just home from a fantastic 2 weeks at this hotel. Wether it was the staff at reception, the gardeners, the cleaners, the waiting staff at breakfast, they greeted us with a welcoming smile and couldn???t do enough for us. Our room was 115, we had a view of the upper pool, was a perfect size and so quiet. Breakfast was beautiful, everything you could imagine. Our 7 yr old loved the mini golf and the kids club, especially water polo at 3pm everyday. The gardens are stunning and the hotel is spotlessly clean. Some evenings we headed to la caleta, 10 minute walk, restaurant 88 is fabulous and there???s a few great little bars along the sea front. Jade stone near the front of the hotel is lovely too. As for outings, the hotel booked them for us. We went on a brilliant boat trip with Tenerife Charters, only 7 of us on the sail boat, welcomes with a glass of Prosecco, saw whales, dolphins and turtles, followed by snorkelling and lunch. Did the submarine trip, our 7 year old loved it but the highlight was Castillo San Miguel medieval night, cannot recommend this show enough, just brilliant. Overall a 5star resort and holiday.

We love this area of Tenerife, its great for couples. With a range of bars and restaurants to choose from and close to the beach, with an amazing beach bar just 5 minutes walk from the hotel. We stayed at the Sheraton la Caleta from July 2nd for 6 nights, this was our 3rd time staying here. Our previous stays were absolutely faultless, however on this occasion just a few improvements were needed. Check in was friendly and efficient as always. We were offered an upgrade at the cost of 20 euros per night, which isn't bad however it would have been a lovely touch if we were offered this complimentary as returning guests, as we usually are in other hotels. The room (256) was great. Clean, plenty of space and storage. We had a lovely pool/sea view which we really enjoyed from our balcony. Unfortunately our room was always cleaned very late in the day and one day it wasn't cleaned at all which was disappointing. Breakfast was as good as before. Plenty of choice and always easy to get a table. Eggs cooked as you'd like, meats, salmon, cheeses & fresh fruit. Plenty of fresh fruit juices and Cava is available too! They were very hit and miss at offering tea & coffee. Also on our last day they had closed the main breakfast restaurant for refurbishment. So we had breakfast in a much smaller restaurant, where you had no choice but to sit outside (we prefer to eat inside). Also it didn't seem to have the huge variety that the main restaurant had. I had read in another review that they were planning to refurbish in July so I did email the hotel prior to our stay to check if it would affect us. They insisted it wouldn't...........well it did, for 1 day only but not ideal! The pool area is good, you can always get a lounger no matter what time of day. It was unfortunate on this occasion that the main pool seemed to be taken over by children and huge inflatable swans and flamingos which could get quite irritating. The main pool and Jacuzzi also looked as though they need repainting, they were quite rusty and not great to look at. We dined in 2 of the restaurants in the hotel, La Venta & Kamakur. Kamakur was amazing, service & food were 5* so we were very happy. La Venta we visited on our last night of the holiday. It started off amazingly, service was great and the food delicious. It was unfortunate that firstly the waiter did not come over once during our meal to refill our wine glasses and secondly once he'd taken or empty dinner plates away he literally didn't return. We were sat for around an hour and nobody gave us a dessert menu or asked if we needed anything. We were busy chatting away so it took us a little while to notice. However I would expect better from this restaurant, especially considering there were only 2 other people dining so they weren't overly busy. We did complain to the restaurant manager who then offered us a complimentary drink at the bar. We also mentioned it to reception, who then offered us a complimentary late check out which was very nice if them. It's just a shame that this happened really as we've visited this restaurant on our previous stays and it has been perfect. I'm not sure we'll visit La Venta the next time we stay at the Sheraton in October which is a shame. Overall we did enjoy our stay here. Special thanks to Phillippe and his team in the bar for looking after us during our stay. We look forward to returning in October.