Sheraton La Caleta Resort & Spa

Visited with family during half term, had to connecting rooms with a fabulous view of the ocean, the staff were brilliant and gave our children a little teddy when we checked in. Very clean rooms, great pool area, great location. Would definitely return.

Our family had a two week vacation at Sheraton La Caleta in August 2019 There are some strong positives but let down with a below-par restaurant and inconsistent service. This is not a 5* hotel - an ok 4* is more accurate. When we checked-in we were allocated a smaller room than the one we were expecting. After a discussion with reception the ???mistake??? was resolved. Later in our holiday we discovered that 4 other UK families had experienced similar ???mistakes???. The pros are: - nicely designed building sitting comfortably in its surroundings - large swimming pools with life guards present during busy periods. One is a salt pool - club rooms are a good size with large bathrooms. King sized beds are great. - location is excellent: shops and restaurants within walking distance and there???s access to the costal path from the rear of the hotel. It feels very safe and secure - hotel gardens and grounds are well maintained and make for a relaxing environment. Pool and garden staff are friendly and work hard to keep the place clean and tidy. They will move umbrellas if asked - nice touch to provide two complimentary bottles of water each day. - breakfast is good with lots of choice but get to the breakfast area before 0900 or expect a long wait standing in the open sun The cons are: - the food and eating areas are demonstrably not 5 star - more likely 3* - The half board buffet is plentiful in volume but quality is poor. Almost all aspects of service are shockingly disappointing - you have to tackle a forest of misplaced umbrellas and umbrella stands to reach your table. It???s dangerous in the evening as the area is illuminated by two inappropriate metal halide 400w bulbs (see picture). Not very relaxing and more industrial in appearance. If you don???t mind eating in the light of floodlights then you???re ok here - in our two week stay the restaurant was pretty quiet. There are no themed food nights and the menu rotates every 3 or so days. Don???t expect much variety. - table service in the evening is very mixed. You can be forgotten one night with no drinks or table service and overwhelmed the next. - arrive before 0900 for breakfast or expect to wait in the sunshine for a table. - best advice is to eat out or pay a little more and eat in the hotel???s Laventa Spanish or Japanese restaurants - room house keeping is inconsistent. - bed linen and towels are tired and not 5* Sun beds are reserved by 0900 and often remain unused throughout the day. In two weeks we didn???t see the hotel remove towels from ???reserved??? beds.