Gran Melia Palacio De Isora

Tenerife, Guia de Isora

Based on 13590 traveller reviews

81% of travellers recommended this hotel

Located on Tenerife’s west coast, backed by Mount Teide and facing the Atlantic Ocean
Home to Europe’s longest saltwater infinity pool, measuring 260 metres
Offers exclusive RedLevel service for adults (16+) and family-friendly facilities
Features 8 restaurants, a 2000m² Spa by Clarins, and a splash park for children

Gran Meliá Palacio de Isora is a five-star beachfront resort in Alcalá, Guia de Isora, offering 579 rooms across five floors with 15 lifts. The hotel blends contemporary elegance with natural beauty, set between banana plantations and the Atlantic Ocean. Families are welcomed with dedicated facilities including a splash park and kids’ clubs, while couples and adults can enjoy the serenity of RedLevel — an exclusive adults-only enclave with private check-in, lounge access, and a dedicated pool.

RedLevel guests (16+) benefit from personalised concierge service, whirlpool bathtubs on private terraces, and access to the RedLevel Lounge with complimentary breakfast, drinks, and evening open bar.

Facilities

Bars & Restaurants

Pangea

Buffet dining with international cuisine; open for breakfast, lunch, and dinner.

Oasis Pool Grill

Mediterranean à la carte, specialising in rice dishes; lunch and dinner.

Areia Beach Bar

Varied menu offering a choice of snacks, fresh salads and drinks with a sea view.

Agave

Mexican flavours; lunch and dinner.

L’Olio

Italian trattoria with ocean views; dinner only.

Duo Steakhouse, Le Bistro Provencal, La Terrasse

Premium dining with 30% discount for All Inclusive guests; reservation required

Dress codes and opening days vary; some restaurants may close on select days.

Beach & Pools

Swimming Pools

Infinity Pool – Europe’s longest hotel saltwater pool (260m), with 70 in-water loungers, whirlpools, and jets

Family Pool – Freshwater, suitable for all ages

Children’s Pool – Pirate ship and splash park with interactive fountains

Adults-Only Pools – Two tranquil pools, one exclusive to RedLevel guests

Playa La Jaquita Beach

The Red Level at Gran Meliá Palacio de Isora hotel leads down to the beautiful black sands of Playa La Jaquita, a naturally volcanic beach.

Families

Baby Club

Disconnect during your vacations with the peace of mind that your children will always be guarded. (charges apply)

Open: 10:00-13:00 & 15:00-18:00

For children as of 8 month to 5 years of age.

Red Level For Families customers will have two sessions included during their stay.

All reservations have to be directly made with the baby club team.

Mini Club

Children between 5 and 12 years of age can enjoy the Mini Club which is located by the family pool.

The park by the Pirate Pool is open to everyone.

Splash Park

Water playground with jets, slides, and fountains.

Spa & Wellness

Spa by Clarins

The Spa by Clarins offers indoor and outdoor treatment cabins, a hydrotherapy circuit (sauna, chromotherapy, bi-thermal foot baths, essence showers), and a meditation area. Treatments use high-quality essential oils and Clarins products. Guests booking treatments receive complimentary access to the water ritual circuit.

Fitness Centre

The gym features personal training services and nutrition guidance.

Activities & Entertainment

Guests can enjoy tennis and paddle courts, diving excursions, stargazing, paragliding, and cultural workshops. Evening entertainment includes live music and panoramic shows in the Atlantic Plaza. Kids can participate in interactive shows like Playhouse Live.

About the location

Set in Alcalá, Guia de Isora, on Tenerife’s west coast, the resort is fronted by the Atlantic and backed by Mount Teide. A natural swimming beach is just steps away, and the charming village of Alcalá is a short 10-minute walk.

Transfer time

Transfer time from Tenerife South Airport is approximately 30 minutes.

Double Deluxe

Max 3 adults or 2 adults 1 child

Facilities

Minibar

Air conditioning

WiFi

Double Deluxe Family Room

Max 2 adults 2 children

Facilities

Double Deluxe Partial Ocean View

Max 3 adults or 2 adults 1 child

Elegant décor, rain shower, furnished balcony or terrace with sea views.

48m²

Facilities

Suite

Max 3 adults or 2 adults 2 children

Elegant décor, rain shower, furnished balcony or terrace with sea views.

48m²

Facilities

Red Level Suite Resort View

Max 3 adults or 2 adults 2 children

Facilities

Red Level Suite Partial Ocean View

Max 3 adults or 2 adults 2 children

Private terrace with whirlpool bathtub and panoramic ocean views.

49m²

Facilities

Master Suite

Max 6 adults or 2 adults 4 children

Facilities

Red Level Master Suite Resort View

Max 6 adults or 2 adults 4 children

Facilities

Red Level Master Suite Partial Ocean View

Max 6 adults or 2 adults 4 children

Facilities

Private Pool Villa Red Level

Max 2 adults or 2 adults 1 child

Facilities

Bed & Breakfast

Buffet breakfast at Pangea.

Half Board

Breakfast and dinner at Pangea, with options at L’Olio, Oasis Pool Grill, Nami, and Agave.

All Inclusive

Includes buffet meals, à la carte dining at select venues, snacks, pastries, and drinks until 11pm. Guests receive discounts at premium restaurants. Reservations may be required.

Based on 13590 traveller reviews

81% of travellers recommended this hotel

Travellers Ratings

Excellent

8629

Very Good

2577

Average

1323

Poor

558

Terrible

503

What to expect

Sleep Quality

Location

Rooms

Service

Value

Cleanliness

Reviews

“

Never again. They don't care

ashleyc74,

Oct 05 2025

*** editing this to one star. I went to front to discuss my issues and they were very unhelpful and could barely explain the levels and service as well. Just blaming me. Terrible customer service...

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“

Dissatisfied customer

Stephen D, London, United Kingdom

Oct 02 2025

Just came back this week from gran melia hotel (Sansatori) . Been to this hotel a few times now over the last 13 years unfortunately this was my last . The hotel is looking very tired now sunbeds...

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“

Terrible hotel not worth the money

Lovefoodandcocktails,

Sep 30 2025

Was really looking forward to our stay at this hotel, at first impression its a beautiful hotel very clean. Got to our room and the kettle didn't work, went to have a shower and that didn't work...

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“

Gorgeous hotel ran by money grabbers

343staceyk,

Sep 28 2025

The hotel is beautiful - idyllic location, delicious food (the Nami restaurant in particular was unreal), and really hard working staff (Yisel and Tigaa at Pangea restaurant, Husna and Alexandra...

The hotel is beautiful - idyllic location, delicious food (the Nami restaurant in particular was unreal), and really hard working staff (Yisel and Tigaa at Pangea restaurant, Husna and Alexandra teaching yoga were incredible, and all of the cleaners do a spectacular job). What left a bitter taste were the sales reps - we were enjoying our time by the infinity pool when we were approached by a member of staff asking some questions about our experience, all absolutely fine as we only had good things to say (despite having a leak in our room for two nights, which was eventually fixed). This led to a meeting with the sales team which we were repeatedly told would last five minutes and was to find out more about the experiences on offer at the resort??? Over one hour later, we were still sat in their meeting space as they tried to con us out of an extra ??4,000+ and sign up to a 2 / 5 / 20 year agreement. Their sales technique was pushy and arrogant, and they didn???t hide their feelings when we said no (we are very visibly pregnant and in no position to make any commitments to a resort). Throughout our stay I saw many other sales reps do the same thing - approaching couples and families when they were trying to enjoy their evening drinks, pool time, etc, chasing for their money, despite already having spent a substantial amount with Gran Malia. I find this really appalling behaviour from a ???five star??? resort. With over 400 hotels around the world (as they so love to brag about), I???d say they???re doing okay financially. So trying to con holiday makers out of more money for memberships and meetings they didn???t even ask for isn???t acceptable. They love to talk about their service but the actions of the sales team demonstrate otherwise. To reiterate, the restaurants, on-the-ground hospitality and cleaning staff, pool facilities and beach-front location were all gorgeous and we did really enjoy our stay. But due to the attitude of the sales team, we won???t be returning.

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Gran Melia Palacio De Isora

Facilities

Bars & Restaurants

Pangea

Oasis Pool Grill

Areia Beach Bar

Agave

L’Olio

Duo Steakhouse, Le Bistro Provencal, La Terrasse

Beach & Pools

Swimming Pools

Playa La Jaquita Beach

Families

Baby Club

Mini Club

Splash Park

Spa & Wellness

Spa by Clarins

Fitness Centre

Activities & Entertainment

Activities & Entertainment

About the location

Transfer time

Double Deluxe

Facilities

Double Deluxe Family Room

Facilities

Double Deluxe Partial Ocean View

Facilities

Suite

Facilities

Red Level Suite Resort View

Facilities

Red Level Suite Partial Ocean View

Facilities

Master Suite

Facilities

Red Level Master Suite Resort View

Facilities

Red Level Master Suite Partial Ocean View

Facilities

Private Pool Villa Red Level

Facilities

What our guests think