Serenity at Coconut Bay

On March 28th, my fianc??e and I enjoyed an easy, 3-minute drive from the airport to the gates of Serenity at Coconut Bay. Pulling up to reception, we were greeted with warm smiles, cold champagne and cool towels. From the very first moment, the staff was all smiles and extremely friendly. The rooms were spacious, clean and comfortable -- the plunge pool was a delight in the warm afternoon. Room service breakfasts were delivered every morning by a cheerful Kimberly; beverages and snack orders were anticipated and delivered quickly by Delon and Lee at the main pool. Because my fianc??e is a vegetarian, Chef Leo made sure to greet us at our table each night at dinner at the Great House to let us know what he had specially prepared. For my second dinner, I put my choices entirely in Chef Leo???s hands and he crafted an island specialty chicken stew just for me. Later, I met McGregor, one of the butlers, who inquired about my next day???s planned activities. When he learned that my fianc??e had an in-suite spa treatment planned, he suggested I surprise her with a specially prepared lunch after her massage. McGregor conferred with Chef Leo and personally delivered the meal to our patio -- vegetarian fare for my fianc??e and island jerk specialties for me. Chef took the time to explain each dish as he presented them to us. This was undoubtedly one of the highlights of our stay - both Chef and McGregor were incredible and really made us feel special. Serenity delivered the luxury experience that we were craving ??? and we plan to return to again!

First, this review is long overdue since our trip was almost 8 months ago (heading back to reality after this trip has kept us busy)! As our large wedding in August 2020 in the US was looking like it had to be postponed, we were scrambling for options. We had Serenity already booked for our honeymoon, so we decided to make lemonade out of the lemons life gave us and elope at the resort. When we finally landed on St. Lucia, negative COVID tests in tow, we were immediately relieved of all the stresses we had. Everyone at the resort was extremely helpful and practiced all COVID precautions. We had our temperature checked daily and wore masks when walking to and from our room and to the pool/restaurant/bar. We felt safer at the resort than in our local grocery store at home. This made traveling during this time just the escape we needed. The resort itself was beautiful and our room was exactly like the pictures online. Everything was clean and the staff was AMAZING. The hardest part about writing a review about Serenity at Coconut Bay is making sure to include every single staff member at the resort. Each person we encountered, for whatever service, went above and beyond to make our stay memorable. We were handed coconuts directly from the tree (Coconut John), spoke to a handful of landscapers, received endearing notes from room service (Shirley, Patrice, Chewem), met one on one with both the executive (Chef Angelo) and assistant executive chef (Chef Leo) for individually catered meals due to dietary restrictions, chatted with both the general manager (Zachary) and the CEO (Mark) making sure my stay was perfect, participated in a congo-line/dance circle with the sous chef, listened to numerous nights of quality entertainment, was picked up and taken by the drivers (Al) to the beach, was provided exceptional room service and had every call answered by the butlers (Arshon, Narissa, Quade), had drink orders memorized by the wait staff (Carlton, Tyler) and had custom cocktails crafted by the bartenders (Lee, Lez, Tessa, Delon). There are several people in particular that I must give an extra special thanks too. Not that everyone didn???t do an above and beyond effort but these individuals stuck out to us particularly. Lee ??? Bartender: There are so many good things we can say about Lee. Upon entering Serenity, I asked Lee to give me a little taste of the island. Lee lined up numerous taste tests of Admiral Rodney Rum, each of the Chairman???s Reserve Rums, and all of the Bounty Rums. One by one I tasted each rum while Lee gave me a history of the distillery, name of the rum, and the flavor profile. After selecting my favorite ones, Lee then made signature cocktails including the rums of my selection. By the end of my stay, Lee was providing custom cocktails tailored to my pallet with the rums I choose. When I got to Serenity, Lee and I were complete strangers but by the end of our stay Lee and I had become good acquaintances through numerous trips to the bar and long night chats about random things. Upon leaving, I consider Lee to be an amazing person and a dear friend. He would deliver drinks to the pool, playfully debate US and St. Lucia sports on the television, and allow me to request songs or even get on the computer and DJ for those hanging out by the serenity pool bar. I???m excited to visit St. Lucia again and catch up with Lee! Arshon ??? Butler: Arshon seemed to live at the resort, always going above and beyond helping guests to make sure everyone was taken care of. He helped coordinate reservation times for dinner as well as excursions on the island (only water excursions at the time due to COVID). He helped on our wedding day by videoing the ceremony with our phone as well as coordinated transportation for us both to and from the gazebo from our room. What can???t Arshon do? His smiling eyes behind the mask always made our day! Zach ??? General Manager: Zach and my wife both eat a plant-based diet. Traveling can be difficult at times due to resorts not having many food options for those eating plant-based. Zach and the kitchen staff made sure that not only were the meals vegan but absolutely delicious as well. There were numerous occasions where I would eat her plant-based meal and thought that it was just as good as my non plant-based meal. There was so much variety in options from many cuisines for breakfast, lunch, dinner, and snacks. Those with any dietary restrictions would definitely be eating well at Serenity! Additionally, we had several staff make our wedding at the resort perfect and stress-free. Kwan -- Resort Photographer: We chose to have pictures taken by the resort photographer as a way to capture our day for us and for friends and family that were not there. Kwan did an amazing job capturing shots that we wanted not only at our ceremony but at various spots around the resort. We fell in love with all of our photos and have gotten so many compliments on them. We felt comfortable working with him, making all of our poses come naturally. Melonie ??? Wedding Planner in St.Lucia: When arriving to Serenity, Melonie met with us on our second day to go over all of the wedding details including timeline so the day would flow seamlessly. She showed us the gazebo we would be married in and walked us through where everything would be. It was helpful so that when our wedding day came, we could just focus on us knowing all the details were taken care of. Sarai ??? Pre-St. Lucia Wedding Planner: The first time we contacted Sarai we were still unsure if our wedding in the US would happen and wanted to see what options there were for us to elope in St. Lucia. Sarai helped us plan our elopement on short notice and answered all of the many questions that came up when planning a wedding in another country. Overall, we can???t say enough good things about the staff, room, food, and resort overall. Everything was amazing, we look forward to returning back!