Windjammer Landing Resort and Residences

This was my second time visiting Windjammer Landing, but my first without the whole family???and wow, what an experience! From start to finish, it was an amazing getaway. We had a few bumps on the first night, but that???s where our Ambassador, Rohan, stepped in and truly made a difference. He worked his magic and completely turned things around. Thanks to him, we were placed in a beautiful room with a private pool, which made our stay extra special for my partner and me. Rohan is absolutely your go-to guy! He knows the island inside and out, always had great recommendations, and made sure we were well taken care of every step of the way. If you???re heading to Windjammer Landing and want a truly unforgettable experience, ask for Rohan. Trust me???you???ll be in excellent hands!

I had the BEST time here at the windjammer. This was my first solo vacation and I couldn???t have spent it at a better place. Rohan was the BESTTTTTT I will forever come back here just for him! He provided TOP TIER customer service - better than I???ve ever experienced. I???ve been many places and stayed many hotels and I???ve NEVER experienced hospitality like Rohan provided. The food, atmosphere customer service everything 10/10. I WILL be back!!!!

On the whole, Windjammer is a fantastic resort with a great deal to be impressed by, and we had a lovely time. The location is wonderful - nestled on the hillside by Labrellote Bay - and the resort has clearly been developed sympathetic to the abundant nature around it. The beach is stunningly beautiful with perfect golden sand and clear, clean seawater. There is a roped off area with a slide, trampoline, etc. for older kids and adults, which is a nice addition. To note, large sections of the water are decked in seaweed, and there are some rocky parts, so beach shoes might be advised. We received a complementary upgrade to a 2 bedroom hillside villa with private pool, which was very much appreciated. The hotel explained that, where they have upgraded rooms sitting empty, it is their policy to offer complementary upgrades. Really nice touch! The villa was great - modern interior, comfortable, good AC. Situated over 3 floors; basement suite, living area/kitchen and top suite. To be aware for those with children, the "guest room" is effectively the basement and the master suite is the top floor, which could be a challenge for those with younger children that parents want to listen out for. Pools are on the smaller side, but they never felt particularly crowded, and it's not an enormous resort. They're very well maintained and the music/activities aren't overbearing. There are definitely sufficient sunbeds by the pool/beach. Onto the less brilliant things (and they're not huge issues): 1) Food - everything except breakfast is a la carte and genuinely, not bad. But on balance, not exceptional either. Breakfast is fine but a bit chaotic. The serving area is pretty small and the restaurant chosen for breakfast doesn't seem to have enough capacity for all guests. This leads to gridlock at the serving stations and queues to be seated. Food quality is okay though. The restaurants are really variable. Embers and Jammers offer more casual dining and the food is okay but nothing more. Totally edible, sometimes quite good, sometimes disappointing. Unambitious menu with conservative seasoning. Masala is an Indian restaurant that's generally quite good. A step above an Anglo-Indian takeaway but a step below a high quality restaurant. Pappa Dons, the 'Mediterranean' restaurant I thought was really poor, ditto Dragonfly, which is more seafoody. The steakhouse is objectively pretty good, and I'd pay good money to eat there again. I'd add that there's really limited provision for snacks. it's a very 3 square meals oriented resort. 2. All inclusive offering We went all inclusive and found that the offering is not totally all inclusive. There are a number of items not included, and this isn't always made transparent. "Premium" drinks, generally imported spirits and cocktails made with them, are subject to an extra supplement. Large sections of the steakhouse menu are similarly subject to a supplement (40usd per item for those on all inclusive), which left a bit of a bitter taste. On our first night, having arrived quite bedraggled from a long haul flight, we were offered water at dinner. It wasn't clarified that we were being offered brand name mineral water, and that would attract an 11usd cost. This isn't on the drinks menu. We challenged that at check-out and the receptionist gracefully removed the charge, but something to be aware of. Also worth noting that the on-resort mini-mart is fiendishly expensive - think 15usd for a packet of biscuits and 21usd for a bottle of sun cream. You're better off paying the cab fare to visit a supermarket in Rodney Bay and doing 1 big shop. 3. Service. 85% of the service was fantastic. Lovely culture of engaging with guests and anticipating needs. Very friendly staff, a huge credit to the resort. However, about 15% of interactions were less positive, i.e. staff not making eye contact, rolling their eyes, and acting really inconvenienced if you asked for a drink. The bigger issue for us was housekeeping and turndown service. Housekeeping seemed to arrive around 5pm consistently, despite requesting earlier times on the Windjammer app. Over 9 days, we received a turndown service once (it's meant to be daily) despite requests. On one occasion, turndown arrived at 9.15pm and was visibly annoyed that we were using the room. On a further occasion, we requested towels and coffee because the housekeeper hadn't replenished them. We asked that they be left outside the room, as we were putting our children to bed. We asked them to please, please not ring the doorbell. Front desk agreed and said they would be outside the room in 10-20 minutes and wouldn't ring the doorbell. 40 minutes later, the doorbell is being rung repeatedly by housekeeping. They were completely indifferent to my concerns and claimed to be unaware of the doorbell request. On the whole, a very good resort, but missing the finishing touches of excellent food and service to elevate it fully.