Sugar Beach A Viceroy Resort

Food here was good, the staff was great, and the beach was ok. Most of the beach has the imported white sand that sticks to everything. There is a small portion of the beach that is has a marine life sanctuary and is excellent snorkeling! This is a difficult site to reach because the resort has taken over the entrance to the public beach. You reach a gate at the top of a very tall hill and you have to choose if you want to pay for $50 credit per person that you need to spend at the resort, then you can park halfway down the hill. Or you can stop at the local's house before you reach the gate and pay $10 for parking then walk all the way down the very tall hill. This was not my favorite beach, but the people were nice, and the snorkeling was great!

This is an excellent property, with absolutely gorgeous views, a nice and fairly secluded beach, and a great pool. Our room, a superior luxury villa, was stunning. The simplistic decor was beautiful and fit perfectly with the sitting. I have very high standards of cleanliness and it met them. The clawfoot tub, walk-in enormous rain shower and outdoor shower were all fantastic. The plunge pool on the veranda was a big plus. It felt enough like we were in the outdoors without going all the way like a Jade Mountain or Ladera. I was very happy we made this choice after visiting Jade and Ladera. The only mosquito bite I got on the whole trip was when eating dinner at Ladera! At Sugar Beach, we only ate at the Great Room, and had snacks from the beach bar, because I read too many negative reviews of the other restaurants. We went off property the rest of the time. We were very happy with the quality of the food at the Great Room, including the wine pairings offered, but the serving sizes at the beach bar were laughably small and absurdly priced. A $15 guacamole serving was smaller than a lime and came with about 6 chips. This brings me to my first complaint, which is the price. Not the price of the room, which is very high but I think rightly so, but the costs of the food once you're on the property. These costs are unlikely to bankrupt someone who has coughed up the cash for the room itself, but they're still extortionate. Charge whatever you want for nice seafood and steak, sure, but you need to have at least some reasonably priced snack foods for people! The second complaint, which is only a complaint because this is a 5 star resort regularly charging me $120 daily for a casual lunch, upwards of $300 for dinner and over $1k for the room, was the service. I hate to be the stereotypical American city dweller here, but this standard of service was far below what I would expect for a 5 star resort. I sat without wine for an entire dinner one night. Twice there were no towels by the pool and if you wanted a towel by the beach, you had to hunt someone down and then wait while they ambled over with the towels (I would have rather just had grab and go towels!). We waited for breakfast room service for over an hour on our last day. People were, however, generally friendly though I also felt like they expected tips, and I didn't experience service that made me really want to tip them (though of course we still did). Complaints aside, we still had an absolutely wonderful time here and none of the above 'faults' were enough to actually impact my enjoyment of this beautiful resort and beautiful island! I would just really like to see either the cost come down or the level of service go up. I am confident that this is the best resort on St Lucia by a mile, which is probably why the price won't go down anytime soon, but they could up the training!