Ela Excellence Resort Belek

Ela Excellence reflects the name of the resort in term of Excellent Service , property facilities and amenities . They are perfect staring from staff kindness and the quality of services they are providing Staff is professional and kind as well as can communicate with tactfulness and respect Kids Facilities are unprecedented in Turkey , far beyond any other resort I have been to On top of that I have infants and they have provided an amazing services even for infants in term of food , crab and many other services for four months infants ?????? that???s really astonishing Quality of food and drinks are just perfect

It???s not an easy one to write because there are so many good points, but also so many basics that we???re not good enough. Good Bits- - the availability of branded drinks was good, the cocktails were amazing and Ali Eren on the pool bar is the best! - the food and service in the a la carte restaurants was good - the pier is a real highlight. We loved it there - the shows were really good - the slides were decent and the size and variety of pools were good - the room was a good size and good amenities - there is a variety of spaces to be indoors if you need a break from the heat Bad bits - I couldn???t really gather what the point of the assistant service was other than to say there was an assistant service. If you make a request they don???t often seem to know the answer or will pass you on to other areas. Examples of this are when I asked about the location of the freezer for ice creams included in the price, I was told I could get them from the shop. This was not true and when I pointed this out (having found it myself) I was thanked for letting them know that the freezer was topped up. It was a confusing exchange! Another example is when we asked for a vase for some flowers one morning, and asked again that evening and he said he had still not found one. It was 3 days before we got a vase for them and the flowers spent 3 days in a bin filled with water until housekeeping sorted it. If you are going to offer that service it needs to be more proactive and not just generic messages about shows, and they need to know the hotel inside out. It???s not hard to find a vase! - Again reservations for the a la cartes seems over complicated. You ask the assistants and they forward to reservations. You then wait, sometimes till 4 or 5pm to find out if you have a table. This makes it hard to plan the day. You should be able to plan these reservations ahead. It doesn???t give a ???luxury??? impression to be waiting all day to see where and what time you might be eating that night. - check in was a shambles. We arrived and sat for 30+ mins with no apology or explanation and this put a real sour taste on arrival. I had to go up to the desk twice to remind them we were there, whilst other families arrived and went to their rooms and we had no idea what was happening - whilst the availability of pools and loungers is generally good, pool cleanliness leaves a lot to be desired. The laned pool had a noticeable scum mark around the top on the tiles for the whole stay - whilst the rooms were tended to each day there was nothing special. The beds were not crisp and the sheets were wrinkled. There were no special touches, and it felt like it was minimum effort. -the kids club was one of the biggest disappointments having seen videos of the facilities. The building is amazing but the staff were lack lustre and not encouraging and engaging on the times we visited. I also had some significant concerns about the safeguarding procedures as I saw many adults wondering in and out whilst there were kids there without their own parents. This included adults who entered the club but did not appear to have children with them. This was exceptionally worrying as we do not know anything about the backgrounds of the adults. I was able to walk down and look in the baby and toddler sleep rooms without any challenge when in the club. It could be so amazing if there were people more passionate about what is offered and if there was a more organised morning and afternoon session by age group so that kids could make friends rather than attend ad hoc activities with their parents throughout the day which is what seemed to be happening, and I did ask for more information but was just directed to the schedule of specific activities rather than there being any groups such as 4-8, 9-12 etc - the main restaurant was complete chaos no matter what time of the day. It was stressful but this is not unique to Ela. What was more disappointing was the lack of variety across the days. The same food was offered on repeat. The restaurant would benefit from some themed nights and really showcasing some of the amazing Turkish food that the country is known for! -lack of ???grab and go??? lunch options. There was the patisserie and a la carte/buffet but it would be nice to be able to get sandwiches or pizza or other hand held foods to eat whilst out enjoying the sun. -the pier was underutilised as a space for what could be amazing evening entertainment - the Oxford Bar seems completely neglected and an afterthought. It could again be another amazing evening entertainment activity. The TVs could be used for sport and when we asked about this she just gave my husband the remote and said he could try! It???s a missed opportunity - the prices in the Spa were extortionate and we actually paid less to go out of the hotel for an amazing hammam including lots of extras and transfers, for less for all three of us than it would have been for one of us at the Spa at Ela