Rixos Premium Saadiyat Island

We have been visiting Rixos Saadiyat Island with our family for three years in a row ??? and this year, twice, this time just the two of us. Our last stay was in May, and I must honestly say that since then, the level of service has noticeably declined. We arrived last night ??? the room was ready, but surprisingly, it had an extra bed. I assumed it was a mistake and asked for it to be removed ??? which was done promptly. What surprised us more was the lack of any welcome gesture, which we had always received in the past ??? some fruit, pralines, a welcome note, or at least information about how the all-inclusive program works. This time, all we found was a remote control left on the table. In the morning, under daylight, we noticed that the room wasn???t properly cleaned ??? dust on the furniture, coffee stains near the coffee machine, dirty mirrors. While such things can happen, this had never been the case during our previous visits. After breakfast, we politely asked at reception for a proper cleaning. When we returned around 4:30 p.m. from the beach (where, by the way, they no longer offer fruit, allegedly because of the heat ??? although during our previous stays it was available even when it was 40 ??C), the room still hadn???t been cleaned. I called again, and they said someone would come right away, but it took another 30 minutes. Meanwhile, we went to the bar, where we were used to a wide selection of desserts ??? this time there were literally only 4???5 pieces of cake. When we returned, the room had finally been cleaned, but the coffee stains were still there, the mirrors were polished, yet the dust was only superficially wiped. And when I finally went to take a bath in the evening, only lukewarm water was running. It???s truly disappointing, because Rixos has always been our favorite hotel. We???ve recommended it to family and friends ??? many of whom started coming here based on our recommendation. However, this time I must say that the quality of service no longer matches the hotel???s price or reputation. We had planned to return again in the spring ??? this time with our family, to try one of the villas that we???ve always admired. After this experience, though, we???re honestly reconsidering whether it???s worth it. If this is due to rising costs, I understand, but I truly believe that guests who return year after year would gladly pay a bit more to maintain the same high standard of service. At this point, I sadly can???t recommend Rixos with full confidence anymore ??? and that???s something I used to do without hesitation.

We have loved our time at Rixos! The food and service was impeccable with special mentions to Karmina, Krishna and Junaid! Would not hesitate to recommend.

Had a weekend staycation at the this hotel at the end of September 2025, generally had a great experience but for one thing...... Outside of our room we had workmen conducting renovation work on adjacent rooms. Starting early morning, these guys were operating power disc cutters etc before 07.30, comfortably loud enough to wake my wife and i. Difficult to have a relaxing sleep, take our own time waking up in the morning with this going on so close to our room. For a hotel / resort that markets itself in the ???premium??? category, this is poor when you balance this against the price paid etc. Disappointing that this ends up being a talking point from what was otherwise a good weekend. I was sent a feedback link a couple of days after our stay, while I was able to provide ???feedback??? through the online form, I was not able to share evidence (video clip) of the one thing that really impacted our stay negatively. I subsequently followed up by sharing that evidence directly with the hotel through the reservations email address. The hotel has not responded to or acknowledged either form of feedback, which is disappointing.